2017 GNYADA Membership Directory

MEMBERSH I P 2017 D I R E C T O R Y

W W W . G N Y A D A . C O M

ABOUT GNYADA

MEMBERSH I P 2017 D I R E C T O R Y

ABOUT GNYADA

FROM THE CHAIRMAN

2017

Dear Member:

I am proud to present you with GNYADA’s 2017 Membership Directory. This comprehensive one-stop resource explains the vast services that the Association makes available to dealers.

This year’s Directory delves into key Hot Topics such as New York State’s “Drive Clean” ZEV-rebate program— it also examines rules and strategies for social media, shares marketing tips for diverse consumer groups, and much more. You’ll also find our updated list of Allied Member businesses that help dealers in all aspects of their operations, from equipment providers, to advertising experts, to tech consultants, and everything in between. With our industry changing rapidly, it’s more important than ever for dealers to have access to information and support that will help them adapt and prosper in a fast-paced environment. Not only will this Directory save your dealership time and money, it will also keep your business on the cutting edge of today’s automotive industry.

If you have any questions, please reach out to the Association‘s staff at any time. They’re ready to help members with the many issues that crop up in the course of their business operations.

Best regards,

Lee Certilman, Chairman Greater New York Automobile Dealers Association

2 0 1 7 MEMBERSH I P D I RECTORY

Hot Topics Continued Pay Rate and Payday Forms . . . . . . . . . . 74-83 Commission Agreements . . . . . . . . . . . . . . 84 Record Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85-88 Year-end Tax Reminders . . . . . . . . . . . . 89-92 Cash Reporting . . . . . . . . . . . . . . . . . . . . 93 Form 8300 . . . . . . . . . . . . . . . . . . . . . 94-95 Sales and Use Tax Issues . . . . . . . . . . . . 96-97 Dealership Data Protection . . . . . . . . . . 98-114 Data Safeguards . . . . . . . . . . . . . . . . 115-131 Protect“Dealer Data” . . . . . . . . . . . . . 133-135 Federal Rules . . . . . . . . . . . . . . . . . 136-137 OFAC List . . . . . . . . . . . . . . . . . . . . . . . 138 The Hispanic Market . . . . . . . . . . . . . 139-140 Fixed-Ops Digital Performance . . . . . . . 141-142 Social Media . . . . . . . . . . . . . . . . . . 143-144 Selfies . . . . . . . . . . . . . . . . . . . . . . . . . 145 Negative Customer Reviews . . . . . . . . . . . 146 Texting Customers . . . . . . . . . . . . . . . . . 147 Pre-printed Fees . . . . . . . . . . . . . . . . . . 148 Advertising Guidelines . . . . . . . . . . . 149-157 Damage Disclosure Requirements . . . . . . . . 158 Prior Use of Vehicles . . . . . . . . . . . . . . . . 159 Advertising Credit Terms . . . . . . . . . . . 160-162 Credit Applications, Reports, Contracts . . 163-175 Consumer Credit Laws and Regulations . . 176-183 DEALER LISTINGS (ALPHA ORDER) Dealers . . . . . . . . . . . . . . . . . . . . . 184-217 DEALER LISTINGS - COUNTY/MAKE Dealers by County/Make . . . . . . . . . . . 218-243 ALLIED MEMBERS Allied Members Alpha . . . . . . . . . . . . 244-252 Allied Members by Service . . . . . . . . . 253-257

ABOUT GNYADA Officers 2017 - 2018 . . . . . . . . . . . . . . . . . . 1 Directors 2017 - 2018 . . . . . . . . . . . . . . . . . 2 Committees . . . . . . . . . . . . . . . . . . . . . 3-4 GNYADA Staff . . . . . . . . . . . . . . . . . . . . 6-8 GNYADA . . . . . . . . . . . . . . . . . . . . . . . 9-10 Key Events & Activities . . . . . . . . . . . . . 11-13 SERVICES FOR DEALERS Dealer Services . . . . . . . . . . . . . . . . . . . . 14 Licensing & Surety Bonds . . . . . . . . . . . . . . 16 Warranty Parts Program . . . . . . . . . . . . . . 16 Gov’t Relations / DMV-DIRECT . . . . . . . . . . . 18 Insurance Brokerage . . . . . . . . . . . . . . . 20-22 GNYADA Job Bank . . . . . . . . . . . . . . . . . . 23 Education & Training . . . . . . . . . . . . . . . . 23 EDUCATION & TRAINING Education & Training . . . . . . . . . . . . . . . . 28 Scholarships . . . . . . . . . . . . . . . . . . . . . 30 Automotive Youth Education Systems . . . . . . . 31 HOT TOPICS Used Car Recalls . . . . . . . . . . . . . . . . . 33-36 Required Signage . . . . . . . . . . . . . . . . 38-42 NYC Sign Disclosure Requirements . . . . . . . . 43 Failure to Post Refund Sign . . . . . . . . . . . . . 44 Window Tint . . . . . . . . . . . . . . . . . . . . . 45 New: Used Car Buyers Guides . . . . . . . . . . . 46 #1 DMV Violation . . . . . . . . . . . . . . . . . . . 48 Revising Registrations . . . . . . . . . . . . . . . 49 Secure Power of Attorney Form Use . . . . . . . 50 NYS ZEV-Rebate Program . . . . . . . . . . . . 51-53 Shop Supplies / Waste Disposal . . . . . . . . . . 54 Regulatory Maze . . . . . . . . . . . . . . . . . 55-64 Environmental Health and Safety . . . . . . . . . 66 OSHA Violations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67-68 Preventing Lift Violations . . . . . . . . . . . . . . 70 WindshieldWasher Fluid . . . . . . . . . . . . . . 71 Employee Handbooks . . . . . . . . . . . . . . . . 72 PREFERRED VENDORS Dealer Discount Club (DDC) . . . . . . . . . . 24-26

IMPORTANT NUMBERS Useful Numbers . . . . . . . . . . . . . . . . 258-260

2017 ADVERTISERS

Lincoln Technical Institute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hot Topics Tab

COVER ADS WithumSmith + Brown, PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inside Front

Gundermann & Gundermann . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hot Topics Tab

Putney, Twombly, Hall & Hirson LLP .

Back

CDK Global . . . . . . . . . . . . . . . . . . . . . 37

WMK&G . . . . . . . . . . . . . . . . . . . . . . 37

INSIDE ADS United Dealer Services . . . . . . . . . . . . . . . . . . . . . . . . . . . About GNYADA Tab

RedCom Design & Construction LLC . . . . . . . 47

Rosenblatt, Levittan, Vulpis, Goetz & CO. . . . . 47

GNYADA Online . . . . . . . . . . . . . . . . . . . 7

Total Dealer Compliance .

65

LaBonte Law Group PLLC . . . . . . . . . . . . . . . . . . . . . . . Services for Dealers Tab

Walden Environmental Engineering . . . . . . . 65

Richards, Witt & Charles, LLP . . . . . . . . . . . . . . . . . . . . . . . Services for Dealers Tab

Statewide Installations .

69

Quill . . . . . . . . . . . . . . . . . . . . . . . . 73

Dealertrack .

15

Rosenfield & Co. .

73

GNYADA Surety Bonds .

17

DP Sales Distributors, Inc. .

73

GNYADA Employee Benefits Services .

19

GBV Printing Services . . . . . . . . . . . . . . 132

GNYADA Job Bank . . . . . . . . . . . . . . . . . 21

Kera & Company LLC . . . . . . . . . . . . . . . 132

Xenex Payment Systems . . . . . . . . . . . . . . . . . . . . . . . . Preferred Vendors Tab

Diligent Credit Solutions . . . . . . . . . . . . . 132

AutoTrieve . . . . . . . . . . . . . . . . . . . . . 25

Dealer Forensics .

132

DMV DIRECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Cyruli Shanks Hart & Zizmor LLP . . . . . . . . 157

Portfolio Resource Management . . . . . . . . . . . . . . . . . . . . . . Education & Training Tab

Newsday Cars . . . . . . . . . . . . . . . . . . . . . . . . . . . Dealer Listings Tab

CAET . . . . . . . . . . . . . . . . . . . . . . . . 29

OFFICERS 2017-2018

ABOUT GNYADA

Chairman of the Board LEE CERTILMAN

Vice Chairman JANE MILLMAN

Vice Chairman GARY BROWN

Vice Chairman LARRY ORLANDO

Treasurer MELANIE SPARE-OSWALT

Secretary OLIVER BRODLIEB

President MARK SCHIENBERG

Immediate Past Chairman ROBERT VAIL

2017

MEMBERSHIP DIRECTORY 1

ABOUT GNYADA

DIRECTORS 2017-2018

JOSH AARONSON Island Auto Group

DAVID KARP Karp Buick Volvo Kia

JONATHAN PEARLMUTTER Staten Island Buick GMC

JIM BERG Sunrise Toyota Scion

ROBERT KNAPP Scarsdale Ford

BRETT SASLOW Smith Haven CJD

STEVE CANNATA Smithtown Toyota

MARYANN KOLB Bill Kolb Jr. Subaru

GARY SCHIMMERLING Babylon Honda

SUZANNE COCHRANE Helms Bros, Inc.

MARK LACHER Koeppel Nissan

JACK WEIDINGER North Bay Cadillac Co., Inc.

ROBERT DEGREGORIS Gregoris Motors

MICHAEL LEVITAN Land Rover Glen Cove

ANDREWWEINSTOCK Biener Audi, Inc.

LOUIS G. GIORDANO Croton Dodge Chrysler Jeep

BRIAN MILLER Manhattan Motorcars

MEMBERSHIP

DIRECTORY

2017

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COMMITTEES 2017 - 2018

Executive Committee (2017-2018) Nick Toomey - Chairman Gary Brown - Vice Chair Lee Certilman - Vice Chair Jane Millman - Vice Chair Larry Orlando - Treasurer Melanie Spare-Oswalt - Secretary Robert Vail - Immediate Past Chairman Activities Committee Gary Schimmerling - Chairperson Jim Berg Gary Brown Louis G. Giordano Michael Levitan

Education Committee Nick Toomey - Chairperson Lee Certilman Suzanne Cochrane John Donaldson

Melissa Evans Robert Knapp John LaSorsa Gary Schimmerling Randi Siegel Employee Relations Plan Committee Jane Millman - Chairperson Dina Burns Lee Certilman

ABOUT GNYADA

Suzanne Cochrane Robert DeGregoris Melissa Evans David Karp Maryann Kolb Mark Lacher Finance Committee Robert Vail - Chairperson Tom Coughlin

Tony Mazza Brian Miller Christopher Penn

Harold Reese Brett Saslow

Auto Show Committee John LaSorsa - Chairperson Brian Miller - Vice Chairperson Oliver Brodlieb Gary Brown Lee Certilman Louis G. Giordano Maryann Kolb Miles Miller Larry Orlando

David Karp Brian Miller

Larry Orlando Nick Toomey Government Relations Committee Brian Miller - Chairperson Jim Berg

Robert Penn Randi Siegel Nick Toomey JackWeidinger AndrewWeinstock

Lee Certilman Tom Coughlin Louis G. Giordano Daniel Karp

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MEMBERSHIP DIRECTORY 3

ABOUT GNYADA

NextGen Ad-HOC Committee Christopher Penn - Co-Chair Gregory Vail - Co-Chair

Government Relations Committee continued Mark Lacher Miles Miller Gary Schimmerling Nick Toomey Greg Vail Robert Vail Membership Committee Gary Brown - Chairperson Steve Cannata John Donaldson Robert Penn Nominating Committee Robert Vail – Chairperson (15/16) Neale Kuperman – Chair (13/14) Louis G. Giordano – Chair (11/12) Brian Miller (09/10) Marvin Suskin (04) Political Action Committee (PAC) Lee Certilman - Chairperson Neale Kuperman Mark Lacher Michael Levitan Brian Miller Gary Schimmerling Public Relations Committee JackWeidinger - Chairperson Steve Cannata Louis G. Giordano Daniel Karp John LaSorsa Michael Levitan Tony Mazza Melanie Spare-Oswalt

Nick Austin Aaron Berg Melissa Evans Angelica Giuffre Jordan Daiagi Harary Daniel Karp Evan Kuperman Randy Lacher Miles Miller Michael SanFilippo

Randi Siegel Eric Stickney Tim Storck AndrewWeinstock Greater New York Automobile Dealer Services Corporation Officers: Maryann Kolb - Chair Mark Schienberg - President Directors: Aaron Berg Oliver Brodlieb Robert DeGregoris John LaSorsa Jane Millman Christopher Penn Gary Schimmerling Melanie Spare-Oswalt Nick Toomey Center for Automotive Education & Training Officers: Nick Toomey - Chairman

Mark Schienberg - President/CEO Louis G. Giordano - Vice Chairman

MEMBERSHIP

DIRECTORY

Lee Certilman - Secretary John LaSorsa - Treasurer

2017

Directors: Suzanne Cochrane Mark Lacher Gary Schimmerling

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2 0 1 6 - 2 0 1 7 H I GHL I GHT S

The Association held legislator meetings in Albany and Washington D.C., advancing a robust agenda of dealer issues.

GNYADA dealers donated nearly 20 life-saving CPR training manikins to local firehouses and ambulance corps.

GNYADA dealers collected more than 11,000 winter coats for the New York Cares Coat Drive.

Record numbers of dealership employees attended training sessions at the Center for Automotive Education and Training.

Team GNYADA won 1st place at the 2017 National Automotive Technology Competition.

A packed floor at the Javits Center for the 2017 New York International Auto Show.

ABOUT GNYADA

GNYADA AT YOUR SERVICE

Greater New York Automobile Dealers Association 18-10Whitestone Expressway, Whitestone, NY 11357 T: 718.746.5900 | T: 800.245.4640 | F: 718.746.5557 | www.gnyada.com

Executive Office

ext.

e-mail address

Mark Schienberg, President Rose Macleod, Vice President & Director of Operations

229 264

rose@gnyada.com isabel@gnyada.com saphia@gnyada.com

Isabel Goldberg, Exec Asst to President

Saphia Virapen, Receptionist

0

Legal & Regulatory Affairs/Member Services/Dealer Services Susan Bieber, Vice President-Dealer Services 250

susan@gnyada.com jennifer@gnyada.com julie@gnyada.com kelsey@gnyada.com lentelvi@gnyada.com

Jennifer Berman, Director of Membership Services

235 260 273

Julie Mercer, In-House General Counsel Kelsey Hering, Administrative Assistant Len Telvi, Field Service Representative

914-357-3953

Education Ed Gazzillo, Vice President-Education & Communications Communications Jamie Gerardi, Director of Editorial Communications

275

ed@gnyada.com

232 271

jamie@gnyada.com phyllisa@gnyada.com

Phyllis Aguilar, Communications Coordinator

Accounting Melissa Forbes, Accounting

231 243 259

melissa@gnyada.com carolg@gnyada.com james@gnyada.com

Carol Gill, Accounting

James Varghese, Accounting

MEMBERSHIP

DIRECTORY

Building Services Adriano Corona, Maintenance

2017

maintenance@gnyada.com

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New York International Auto Show Alan Liebensohn, Show Director Diane Thompson, Operations Manager Danielle Ludwig, Marketing Manager

718.746.5300

ABOUT GNYADA

257 251 240 272 267 242

alan@autoshowny.com diane@autoshowny.com danielle@autoshowny.com arque@autoshowny.com christine@autoshowny.com erika@autoshowny.com

Arque McCarthy-Grimes, Operations Coordinator

Christine McNaught, Sales Cooridinator Erika Tonnesen, Exhibit Coordinator

GNYADA Insurance Brokerage

800.553.0566

Michael Conway, Executive Director Kate Interrante, Administrative Assistant Linda Newton, Insurance Coordinator

405 401 403

mconway@gnyada.com kinterrante@gnyada.com lnewton@gnyada.com

Center for Automotive Education & Training 15-30 Petracca Place Whitestone, NY 11357 Mark Schienberg, President Ed Gazzillo, Vice President-Education & Communications

718.640.2000

2010 2017 2015 2012 2007 2000 2024 2000 2000 2000

ed@gnyada.com

Kristine Liggio, Executive Director Carole Rogner, Job Bank/Seminars Jayne Ruconich, Sales & Event Manager Linda Dagustino, Receptionist Robert Farrell, Facilities Manager

kristine@autoedcenter.com

carole@gnyada.com

jayne@autoedcenter.com linda@autoedcenter.com robert@autoedcenter.com

Peter Crobak, Maintenance Dwayne Smith, Maintenance Eddie Sukhu, Maintenance

– Registration & Title Services 718.747.0400

Jean Marie Rugg, General Manager

244 245 308

jeanmarie@gnyada.com

Raj Budhu, Manager

raj@gnyada.com jessie@gnyada.com

Jessie Lam, Bookkeeping

Websites Greater New York Automobile Dealers Association Center for Automotive Education & Training

MEMBERSHIP

DIRECTORY

www.gnyada.com

2017

www.autoedcenter.com www.autoshowny.com www.nationalautotech.com

New York International Auto Show

National Automotive Technology Competition

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AUTO DEALERS: SERVING CONSUMERS, GROWING LOCAL ECONOMIES

Automobile dealerships are the economic engines of the local communities in which they reside. The entrepreneurs who run them are job creators, community investors, and charitable contributors to local hospitals, fire departments, little leagues, and more. For more than 107 years, the Greater New York Automobile Dealers Association has dedicated itself to supporting this vital group of community-invested businesses. GNYADA’s mission is to promote excellence in business practices, ethics, standards and service among franchised new car dealers for the benefit of both the industry and customers. The Association encourages the passage of positive legislation and the creation of a cooperative regulatory atmosphere at all levels of government. Another key commitment is providing education and training to greater New York’s retail automotive industry workforce.

ABOUT GNYADA

Information is Key GNYADA works to keep its dealer members informed about important issues, trends, and regulations within the franchised new car marketplace. In addition to encouraging helpful legislation, the Association continually provides dealers with compliance solutions, newsletters, seminars, invitations to Association events, and many other benefits that support the needs of members and the communities they serve. One-Stop-Shop Assistance GNYADA’s Dealer Hotline provides dealers with fast answers to tax inquiries, employment issues, and other dealer matters. GNYADA’s Field Service Representatives continually provide members with compliance signs and posters, DMV forms, and useful tools and information that ensure their businesses run smoothly. The field team also performs complete facility walk-throughs informing dealers of potential EPA, OSHA, and Privacy Act violations.

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MEMBERSHIP DIRECTORY 9

ABOUT GNYADA

Advocating On Dealers’ Behalves An important function of the Association is promoting the interests of franchised new car dealers across all levels of government. The Association monitors hundreds of bills each year, holds dozens of meetings with federal, state, and local legislators, and spreads awareness about issues affecting automotive retail such as tax, recalls, advertising regulations, and brokers and leasing companies.

Keeping Dealers In Compliance New car dealers are required to comply with numerous regulations on a daily basis. To help with this ongoing challenge, GNYADA provides members with comprehensive educational programs and practical reference guides covering state, local, and federal regulatory issues.

MEMBERSHIP

DIRECTORY

2017

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KEY EVENTS AND ACTIVITIES

New York International Auto Show: An Iconic NYC Event for 117 Years

The New York International Automobile Show is North America’s oldest and highest-attended automobile show and one of the largest automotive marketing events in the world. The Show reaches an international audience, but its primary purpose is to excite potential vehicle buyers in the greater New York area about the new cars and trucks that are available in dealerships. With powerful media coverage, high-profile vehicle introductions, cutting-edge industry events, and dynamic marketing campaigns, the Show reaches the maximum number of potential car buyers, influencers, and opinion formers in the tristate area. This year’s Show featured dozens of world and North American new vehicle unveilings, conferences on the future of mobility and clean- car technology, and a robust calendar of media events.

ABOUT GNYADA

Above: Congressman Dan Lipinski, from the House Transportation & Infrastructure Committee, at the inaugural Empire State of Mobility Conference.

Photos: Dominick Totino

2017

MEMBERSHIP DIRECTORY 11

ABOUT GNYADA

Jaguar won 2017World Car Design of the Year and overall 2017World Car of the Year.

2017’s World Car Awards doubled in media attendance.

Governor Cuomo presented a new Toyota RAV4 to American soldier and Purple Heart recipient, Sgt. Joe Mille.

More than 50 world and North American vehicle debuts took place at the 2017 New York Auto Show.

MEMBERSHIP

DIRECTORY

2017

Photos: Dominick Totino

The 2017 Auto Show exceeded attendance expectations.

The 2017World Traffic Safety Symposium focused on self-driving cars and included top industry executives as speakers and panelists.

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An Event to Benefit Individuals Pursuing AUTOMOTIVE EDUCATION

ABOUT GNYADA GNYADA’s Annual Charity Golf Outing Every year, more than 400 dealers, allied members, and other guests participate in GNYADA’s Charity Golf Outing, raising money to provide scholarships for students who wish to pursue careers in the retail automotive industry. At the event, the Association awards educational scholarships to automotive students and military veterans enrolled in technician training at Lincoln Technical Institute. The day-long event features delicious food and great prizes and takes place at the prestigious Old Westbury Golf & Country Club on Long Island.

2017

MEMBERSHIP DIRECTORY 13

Photos: Dominick Totino

SERVICES FOR

DEALERS

Franchise Law | Buy/Sell Agreements | Employment Law | Corporate Law DMV / Consumer Affairs | Federal & NYS Litigation | Lemon Law Regulatory Compliance & Training | Advertising | Arbitration & Mediation Warranty Parts and Labor Reimbursement Increases

STEVAN H. LABONTE, ESQ. 1461 Franklin Avenue, Suite LL-S, Garden City, New York 11530 P: 516.280.8580 F: 631.794.2434 slabonte@labontelawgroup.com LaBonteLawGroup.com

SERVICES FOR DEALERS

SERVICES FOR DEALERS

DEALER SERVICES

GNYADA’s Dealer Hotline handles inquiries that cover a wide variety of topics. Questions range from ”Is my dealership required to disclose the prior use of a vehicle?”to“Canmy customer export this car to a foreign country?” to “Are e-cigarettes permitted in the shop?” The Association offers compliance help with OSHA regulations, DMV requirements, Red Flags Rule policies, as well as hundreds of other topics. Most often, members’ issues are resolved immediately. However, if the problem is more complex, Association staff conducts research in-house or reaches out to experts or the appropriate agencies.

Field Services GNYADA’s Field Services team keeps dealers aware of current and pending issues. Our field reps cover the full breadth of our territories, from out in Eastern Long Island, all the way up to Dutchess, Orange, and Putnam counties. They assist local dealers daily, keeping them updated with the information they need to run their businesses. This personal contact helps ensure our programs are relevant to dealers and their employees. During visits, members stock up on labor, service and Dealership Compliance Dealers face multiple state and federal laws regulating their dealerships. Even keeping proper records can be a challenge. GNYADA offers dealers compliance solutions through seminars, webinars and workshops in addition to providing other hands-on reference compliance materials. Throughout the year, GNYADA gathers industry specialists to hold educational seminars that help members comply with often complicated regulations affecting every aspect of dealership operations. Covered topics include sales tax rules, privacy, identity theft, OSHA’s Hazard Communication, franchise law, and employment law. GNYADA also hosts special programs for dealers based on their region.

shop posters. DMV forms, seminar registration materials, and other useful items are available through the field team. Representatives may also complete a walk-through of the dealership, inspecting each area for potential EPA, OSHA, and Privacy Act violations as well as proper signage.

MEMBERSHIP

DIRECTORY

2017

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SERVICES FOR DEALERS

Dealer Facility Licensing GNYADA assists dealers through the arduous licensing/amendment process. Operating franchised dealerships in New York requires dealers to follow numerous DMV, tax, and other rules and requirements. Additional paperwork is needed when operating in New York City limits. Completing the application correctly and attaching the proper documentation and fees is mandatory; GNYADA’s experience and contacts help guide both first-time New York dealers as well as established dealers through the system. Surety Bonds New York State Department of Motor Vehicles Law Section 415 requires new car dealers to have a $50,000 surety bond to secure or maintain their facility licenses. The Association assists dealers with surety bonds, out-of-state bonds, DCA bonds, Utility bonds, Games of Chance Bonds, ERISA Bonds and others. Since the program began, over 1,000 bonds have been secured for dealerships. GNYADA secures bonds through the “A” rated Selective Insurance at very reasonable rates. New car dealer bonds cost $300 and are valid for two years. GNYADAmembers can also purchase $20,000 or $100,000 Used Car Bonds for their separate Used Car facilities at a discount. These are also valid for two years. The Association’s bonds feature: • Simple application

• No required financial statements • 24-hour turnaround, when needed • Amendments to name and address at no additional charge • No credit checks for you OR your spouse • Flat rate pricing • Automatic renewal

Warranty Parts Reimbursement Program The New York Dealer Franchise Law includes a method for dealers to claim retail mark- up for parts used for warranty repairs. GNYADA has a program to help dealers prepare and submit requests for increased reimbursement. Each manufacturer has different requirements, and each submission is tailored to the specific brand. This program continues to be very successful in obtaining increased payments for warranty work to members.

MEMBERSHIP

DIRECTORY

2017

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SERVICES FOR DEALERS

Government Relations - Advocacy for Franchised New Car Dealers GNYADA understands that compliance with the laws and regulations for operating new car dealerships in the New York metropolitan area is challenging. The Association forges relationships with lawmakers and government agencies to help shape the marketplace for members. GNYADA’s Government Relations staff actively keeps tabs on what’s happening in the halls of government, supporting legislation that will help dealers and opposing any laws that would hinder or constrain dealership operations. In the past year alone, GNYADA has: - Lead the fight on recalls, seeking legislation to place burden on manufacturers. - Aggressively advocated for increased regulation on brokers and leasing companies. - Worked with New York State to launch its first-ever customer incentive program for selling ZEVs. - Defended the Franchise System in the face of rampant gallery car sellers who circumvent the dealership model. - Helped to pass a recall disclosure bill in New York City. In order to create more success stories like these, it’s crucial to support political candidates who understand the needs of businesses in New York State and who are willing to listen to dealers’ ideas and proposals. GNYADA has a strong presence in Albany. Staff works closely with franchise law consultants and an Albany lobbying firm to effectively advocate for dealer reforms and prevent harmful legislation from being enacted.

Registration and Title Services For more than 20 years, GNYADA’s DMV-DIRECT has been expediting motor vehicle paperwork for GNYADA

dealers, helping them in the shortest time possible. The knowledgeable and experienced staff assists with in-state and out-of-state title and registration needs by processing transactions at minimal cost, trouble-shooting problems, and responding to any DMV related questions. DMV-DIRECT is the largest private sector DMV partner and processes DMV work for more than 275 dealers, while maintaining the lowest error rate in New York.

DMV-DIRECT Services for Dealers

Lowest Rates in New York

• Registrations – Permanent Documents Issued • Duplicate Titles – Three to five days • Out-of-State – Registration & Title Processing in 42 States • Expedited Online Registration Process • Connecticut – Plates issued on site • Dial-In Inquiry – for Information Verification • In-Transit Issued • In-Transit Processing • Process transactions online, in real time

• Duplicate Registrations • Registration Renewals • Title Only Transactions • Plate Surrenders

• Dealer Plate Renewals • Rental Plate Renewals • Processing of Repossessed Vehicles • MV-82 and Transmittal Forms Supplied • Boat Registrations • Motorcycle Registrations

MEMBERSHIP

DIRECTORY

2017

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SERVICES FOR DEALERS

GNYADA and DMV-DIRECT Offer “In-House”Reviews Would your police books, plate logs, or motor vehicle paperwork stand up to a DMV audit?

DMV-DIRECT will conduct a review at the dealership and help put those worries to rest. During this review, DMV-DIRECT will: • review all dealership transmittals for a period of 12 months. • review randomly selected transactions where a license plate was issued (plate log, transmittal, police book, deal jacket). • scrutinize all security precautions currently in place and recommend improvements where necessary. • conduct a review of dealership police books to ensure compliance with DMV requirements. Upon completing the review, DMV-DIRECT will provide the dealer with a report detailing the findings. The written report will also include recommendations and procedures for the dealership to implement to maintain compliance with the Department of Motor Vehicles, rules and regulations. For more information on “In-House” reviews, contact DMV-DIRECT at 718.747.0400.

Insurance Brokerage The GNYADA Insurance Brokerage offers quality products at affordable rates to GNYADA dealers and Allied Members. Whether you want coverage for two employees or your entire business, we can provide specialized insurance products and services. The experts at the Brokerage understand what’s important to you: affordable, quality coverage for both small and large businesses. We represent the carriers that do business in New York and can find the right one to meet your needs and goals. The products and services offered through the Brokerage include: Workers’ Compensation – We have partnered with “A” rated insurance provider AmTrust and intermediary broker Arthur J. Gallagher to build a robust and highly

competitiveWorkers’Comp Program. Through AmTrust, a dividend is also available; dividend payouts for GNYADA members in the AmTrust Safety Group could be as high as 40% (based on a group loss ratio of 15% or less). Medical Insurance –We will work with you to select the plan that best meets the needs of your employees and the goals of your company, whether it’s an HMO, EPO, POS, PPO, or CDHP or a combination of any of these. You will make an informed decision based on the proper information presented. It doesn’t have to be complicated or confusing. Dental Insurance – Plans can offer coverage in-network only or can be combined to offer out-of-network coverage to accommodate your employees. Going for dental checkups at least twice a year can help prevent expensive procedures later. Most dental plans and preventative procedures are covered at 100%.

MEMBERSHIP

DIRECTORY

2017

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SERVICES FOR DEALERS

Vision Plans –This is a relatively inexpensive benefit but an important one. Studies have shown that most workplace errors are made by employees who should be wearing glasses but don’t, since they are not covered by a vision plan. Life Insurance –Most group life insurance plans will offer a guaranteed issue amount, even if an employee has an existing medical condition. It is one of the best ways to obtain Life Insurance at a cost that is less expensive than an individual policy. Members can choose from Term, Universal, or Whole Life Products. DBL – The Brokerage offers an enhanced DBL program through ARCH Insurance. With this program, dealers can offer employees’the benefit of either 50% of average weekly wages for 26 weeks or 60% for 52 weeks. Employees have a choice of maximum weekly benefits ranging from $170 to $850 per week. Voluntary Benefits – These plans are individual but are offered through a group plan. They are normally paid 100% by the employee. Most can be on a pretax basis. They are: • Specific Disease – This coverage— for cancer, for example—helps pay for both medical and non-medical expenses. • Short-Term Disability – Pays for expenses while the employee is unable to work. • Accident – Benefits depend on the type of accident. • Hospital Confinement – This protects against out of pocket expenses, such as, deductibles and copays, which are associated with a hospital stay. • Life Insurance – Term or Universal. Term is the least expensive type of Life Insurance while Universal is more costly but builds up cash value. You decide which one meets your needs. Long-Term Care – Provides assistance when an individual can no longer perform the activities of daily living. Benefits can be received as an inpatient or at home. Pet Insurance – As a member of GNYADA, you are entitled to a group discount of 10% and receive an additional 10% if you need to cover multiple pets. Flexible Spending Accounts – Allows employees to set aside a percentage of their pay on a pretax basis for eligible medical expenses ($2,550/yr.), dependent care ($5,000/yr.), parking ($250/mo.), and transit ($130/mo.). Senior Services –We can address the health insurance needs of your senior employees before and after they turn 65. There are benefits to both employees and employers.

Cobra –We administer this benefit for medical, dental, and vision plans.

MEMBERSHIP

GNYADA’S team of experts will walk you through the process to help you choose the plan that works the best for your business situation. Contact Michael W. Conway, Executive Director, at 718-746-8100 Ext. 405 or mconway@gnyada.com.

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Helping Dealers Find New Talent Need qualified individuals to work at your dealership? GNYADA’s Job Bank Employment Service is a recruitment and placement service that helps talented and motivated individuals grow within the automotive industry. The Job Bank maintains a list of candidates for dealership positions, along with their desired work locations. Dealers use the Job Bank to search for candidates or to post open positions. The Association participates in career fairs and forums throughout the twelve downstate counties to encourage young people, veterans, and career-changers to consider bringing their skills to our industry.

SERVICES FOR DEALERS

Education and Training Programs The Association has been offering cost effective quality training programs to members for more than 30 years. GNYADA’s education programs cover every aspect of dealership operations. The Association continually adds new seminars and updates existing ones to reflect the changes taking place in our industry. Instructors have industry-specific knowledge and dealership experience. Their teaching methods include extensive role-playing, sharing current trends, and providing attendees with action plans to take back to their dealerships to help them to succeed in their roles.

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PREFERRED

VENDORS

PREFERRED VENDORS

MEMBERSH I P 2017 D I R E C T O R Y

PREFERRED VENDORS

dealers club discount G R E A T E R N E W Y O R K A U T O M O B I L E D E A L E R S A S S O C I A T I O N

PREFERRED VENDORS

Want to reduce overhead, save time, and identify vendors who offer products and services geared toward today’s dealerships? GNYADA’s Dealers Discount Club is the answer! Through this exclusive cooperative buying service for GNYADA Members, we’ve used the collective buying power of the membership to negotiate outstanding discounts on the services dealers need most. Our Dealers Discount Club vendors offer a range of products and services, and are committed to providing dealers with excellent products and service.

Check Guarantee Certegy - www.certegy.com

Check processing, authorization and risk management, electronic check conversion, check collections and check cashing services. Joseph Farraye, joseph.farraye@fisglobal.com 414.357.9191

Coffee Service, Water Coolers U.S. Coffee - www.uscoffee.com Gourmet Coffee andWater Service. Rosann Ruskin, roseann@uscoffee.com 800.776.2866 x 635

Compliance & Inventory Solutions Dealertrack Technologies - www.dealertrack.com Compliance, Inventory Solutions, Digital Marketing. Ernest Lattimer, Ernest.Lattimer@dealertrack.com 516.547.2242

See Ad on pg 15

See ad on Preferred Vendors tab

Credit Cards Xenex - www.goxenex.com Credit and debit card processing. Michael Sclafani, msclafani@goxenex.com 888.918.4409

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PREFERRED VENDORS

Document Scanning Autotrieve.com Document Scanning. Michael Dachille, michaeld@mgcimaging.com cell: 646.210.3947

See Ad to Left

Employee Discounts/Shopping Working Advantage - www.workingadvantage.com/gnyada 800.565.3712 Express Shipping, Next Day, 2nd Day, Ground and International Shipping UPS - www.1800members.com/gnyada Ship and Save with UPS. 800.636.2377 General and Customized Sales and Service Department Forms Reynolds & Reynolds - www.reyrey.com Automotive forms and information systems. Jimmy Griffin, James_griffin@reyrey.com 800.635.9515

Be the Boss. Demand Reynolds.

Office Supplies Quill Corporation - www.quill.com Office supplies, furniture, technology. Mimi Boysen, mimi.boysen@quill.com 800.789.7020 Ext 1480

See Ad on pg 73

Promotional Items Kenro Industries - www.kenroindustries.com Pens, awards and promotional items. Elizabeth Lopes, llopes@kenroindustries.com 516.741.0011

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EDUCATION &

TRAINING

MEMBERSH I P 2017 D I R E C T O R Y

EDUCATION & TRAINING

HOT TOPICS EDUCATION & TRAINING

COMMITMENT TO EDUCATION

Education & Training The Greater New York Automobile Dealers Association is dedicated to educating, supporting, and inspiring people to pursue the mosaic of employment opportunities and high earnings potential offered at franchised new car dealerships. The Greater New York Automobile Dealers Association’s Education & Training Programs play a critical role in preparing dealership professionals for the competitive challenges of today’s automotive retail industry. GNYADA’s programs enable employees across all departments to make vital contributions to the success of their dealership.

All seminars are taught by industry leaders who combine their dealership experience with the latest techniques in their field. Classroom instruction combines lectures and demonstrations with comprehensive hands-on exercises. Our team of instructors trains automotive professionals to improve operations, become more profitable, and help realize job potential by providing face-to-face, hands-on training in areas

such as: • Sales

• Service

• F&I

• BDC

• Office

• Digital Retailing

• Management • Compliance

In order to accommodate the schedules of dealership employees and maximize classroom utilization, we typically offer courses mid-week; Tuesday-Thursday in the middle weeks of the month. Programs typically take between 3 - 6 hours to complete, with member discounted registration fees ranging from $85.00 to $149.00. To view a complete line of offerings visit www.gnyada.com/education .

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HOT TOPICS EDUCATION & TRAINING

Scholarships The Greater New York Automobile Dealers Association’s Scholarships are dedicated to fostering the next generation of automotive industry leaders. Our vision is to ensure that the retail auto industry in greater New York remains strong, focused, and innovative for future generations. Every year, GNYADA awards thousands of dollars in scholarships to qualified students pursuing careers in the retail automotive industry. The Association offers scholarships in a multitude of categories including

those pursuing education in Automotive Retail Management and as Automotive Service Technicians. Scholarship applications can be downloaded at www.gnyada.com/education/scholarships .

Job Bank Service GNYADA offers a Job Bank Employment Service to all Association members. The Job Bank is a recruitment and placement service that houses resumes of potential employees looking to pursue a career in the industry. GNYADA distributes approximately 1,000 resumes per month to inquiring dealerships. Employers can easily call our staff or browse the Association’s website to view viable candidates online. To view the Job Bank online visit www.gnyada.com/careers/job .

Automotive Technology Competitions One of themost pressingneeds in the automotive industry is attracting quality young individuals to seek automotive careers. The Automotive Technology Competitions sponsored by GNYADA have proven excellent opportunities for just that. For 27 years, GNYADA has sponsored these hands-on technical competitions in order to educate the next generation of automotive technicians and accelerate the development and demonstration of technologies of interest to franchised new car dealers and the automotive industry.

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GNYADA uses the competition as a means to challenge schools across the nation to hold the curriculum of automotive education tomore rigorous standards, ensuring that students master the skills they need to succeed as lifelong learners, workers, and citizens. These competitions represent a unique coalition of franchised new car dealers, auto manufacturers, government, and academic partners who work together to ensure students will be ready for the demands of working in dealership service centers. The competitions are designed to be robust and relevant to the real world, reflecting the knowledge and skills that our young people need for success in today’s technologically advanced automotive industry. To learnmore about the GNYADA sponsored AutomotiveTechnology Competitions visit www.nationalautotech.com .

EDUCATION & TRAINING Automotive Youth Education Systems Through The Greater New York Automobile Dealers Association’s AYES Program, high school automotive technology students are given guidance to explore rewarding automotive careers.

The GNYADA AYES Program fosters a bridge between technically-oriented young people who are exploring career options and new car dealers who urgently need talented technicians. In addition to taking the academic courses that are required in order to earn their high school degrees, students take challenging classroom/laboratory courses in basic automotive technology. The capstone of GNYADA’s AYES Program is a 320- hour workplace internship. Under the guidance of a mentor (an experienced technician), students develop both their technical skills and their skills as valuable employees. Upon high school graduation, participating students are prepared to begin full-time entry- level employment, or to advance their technical education. If you would like to participate in the AYES Student Internship Program, contact Carole Rogner at Carole@gnyada.com.

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HOT TOPICS

HOT TOPICS

HOT TOPICS

GNYADA’s Dealer Services Team has assembled this collection of Hot Topics and important tips. Don’t see your questions answered here? Call us at 718.746.5900

HOT TOPICS

This section of the Directory provides detailed information about widespread issues that dealers in our area face. You’ll find solutions to problems, explanations of complex business requirements, and lists of regulatory best practices. Our collection of topics are those about which we get the most emails and phone calls from dealers who need help with bureaucratic, legislative, and administrative dilemmas. Here, you can read about data protection, recalls, growing consumer markets, sign requirements, top OSHA violations, as well as timely reminders and developments that can impact your business. For the more information on these and other topics, go to www.gnyada.com or call the GNYADA Hotline at 718.746.5900 .

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USED CAR RECALLS

Dealers trying to keep up with what needs to be done to sell a used car subject to an open recall face a confusing maze of different information from numerous agencies. The FTC, the State Attorney General, DMV, and the NYC Department of Consumer Affairs are a few groups that oversee dealer practices. The difficulty for dealers is that the guidance can be inconsistent but these agencies agree that disclosure is important. Dealers are advised to disclose any recall on a used vehicle and to have the customer sign an acknowledgement that they have been provided that information before delivery. Providing the customer with a report from NHTSA’s safercar.gov website, along with any information from your OEM, is the best way to meet the agencies’ requirements. If the customer accepts the vehicle at the agreed to price after disclosure, the customer should sign and date the acknowledgment. A copy of this acknowledgement should be given to the customer, and the dealership should retain a copy, in addition to the recall report.

HOT TOPICS

RECALL CALLS DO NOT VIOLATE “DO-NOT-CALL”

Dealers who call customers about recall-related issues are not violating national Do-Not-Call rules. The Do-Not-Call Registry was set up a little over a decade ago, so people could designate their phone number as off-limits for telemarketers and other solicitations. However, informing a customer that their vehicle is subject to a recall does not qualify as solicitation; rather, it is helpful notice to the customer that their vehicle needs servicing.

It should be noted that this exception only applies when the repair work is completed at no cost to the customer. Any attempts to sell additional parts or service during the conversation will designate it as a phone solicitation, which is prohibited. Cell phones, texting, autodialing and prerecorded calls are subject to a completely separate set of restrictions, under the Telephone Consumer Protection Act (TCPA). The cell phone stipulation admittedly makes the lines tricky to stay within, as a dealer may not be able to tell whether he/ she is calling a mobile phone or landline. However, if a customer provided you with their cell phone number, you can call to notify them of the recall, as long as you limit the conversation to that recall.

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HOT TOPICS

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HOT TOPICS

FREE —FOR— GNYADA MEMBERS

REQUIRED SIGNAGE

These signs must be posted prominently in your dealership. To update your signage, please contact GNYADA at 718.746.5900.

Post In Sales and Customer Waiting Area

For Westchester Only.

Service and Sales Area

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Service Area

HOT TOPICS

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HOT TOPICS

Service Area

Two versions available depending on how your dealership calculates labor rates.

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Placement of non smoking signs varies. Contact your county health department for guidance.

HOT TOPICS

New York City *Includes Vaping

Putnam County Rockland County Suffolk County Westchester County

Nassau County

Rockland County *Includes Vaping

Westchester County *Includes Vaping

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HOT TOPICS

Employee Bulletin Board

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NYC SIGN DISCLOSURE REQUIREMENTS

In April 2016, the New York City Department of Consumer Affairs implemented new disclosure requirements related to the sale of used vehicles. Dealers are advised to review the requirements (explained below) to make sure all signs are compliant. New Requirements NYC dealers that sell used cars must have a sign, at least 216 sq. inches, with letters at least 2” tall, displayed in close proximity where used vehicles are sold, stating that the dealership sells both new and used vehicles. All used vehicles, products, and parts must be clearly labeled usingwords like “secondhand”, “used”, “not new”, “demo model”, “pre-owned”, “refurbished”, or “recycled.”

HOT TOPICS

Total Selling Price Signs • Display the total selling price of each used vehicle at eye-level, either within five feet of the vehicle (indicating to which vehicle it applies) or on the vehicle’s dashboard or window/windshield. • The price of the car must be written in characters at least one inch high . • The sign must disclose, in text at least one-half as high and one-half as broad as the largest print on the sign, that taxes, registration, and title fees are not included in the selling price. Add-On Product Signs • Dealers must have signs that list each after-market product offered for sale and state the price immediately next to the product (i.e. a single product, and its price, on each line). • Signs must have letters at least one-inch high, unless separately posted on each vehicle, in which case the letters must be one-half inch high. • ExtendedWarranties: a range of selling prices may be posted and must include factors affecting price (make, model, year, and mileage). • All signs must include the following statement in bold and capital letters at least half as high and half as broad as the largest print on the sign (but no smaller than a quarter inch high): YOU ARE NOT REQUIRED TO BUY ANY ADD-ON PRODUCTS IN ORDER TO PURCHASE A CAR AT THE ADVERTISED PRICE .

If you have questions about these signage requirements, please call GNYADA at 718.746.5900.

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