2019-20 Workshops & Seminars for Automobile Dealerships

OCTOBER 2019

IMPROvE YOuR HIRING PROCESS Attract those open to pursuing the right job

fIRST CLASS PHONE MANNERS fOR RECEPTIONISTS

opportunity

The musts of telephone best practices

Tuesday, October 8, 2019

Wednesday, October 16, 2019

DATE

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Bill McAndrews, william D. McAndrews & Associates

TIME 10:00am - 1:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $120.00 NON-MEMBER $200.00

MEMBER FEE $120.00 NON-MEMBER $200.00

Hiring and retaining the best talent is tough, learn to grow talent!

Learn to control calls, ask the right questions, and close each call successfully.

Having trouble hiring for that desired skill set? Can’t seem to draw in the type of talent you seek? Learn ways to position your dealership in the marketplace as a desired destination for top talent.

This highly interactive seminar provides best practices for all phases of a customer call, including opening, closing, and hold/transfer techniques. Learn what to say to ensure proper etiquette and a positive outcome.

In this course, attendees will learn:

Attendees will learn how to:

n ways to optimize your employer value proposition n To create a culture where the best employees want to work n Steps for writing effective career pages and job descriptions n How to empower employees to act as great corporate ambassadors n Techniques to actively build and leverage your brand in the recruitment marketplace

n Identify the components of an effective opening n Avoid the most common telephone etiquette problems n Practice the recommended techniques for transferring callers or putting them on hold n Identify ways to effectively close the call to leave the customer with a positive impression

n Best utilize voicemail communications

WHAT PEOPLE ARE SAYING: FIRST CLASS PHONE MANNERS FOR RECEPTIONISTS

“ Great instructor.

ANNUAL LABOR LAW SEMINAR October 17, 2019 or October 22, 2019 Dealers are not only expected to be experts in selling and servicing cars, but also in evolving employment laws and regulations. This seminar will update deal- ers on the most significant challenges and provide practical solutions to everyday problems.

Great presentation. Provided helpful information. – Zakyyah Vineyard Millennium Toyota ”

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C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N