2019-20 Workshops & Seminars for Automobile Dealerships

MAxIMIzE PROfITS IN PREOWNED vEHICLES

SALES MANAGER BOOT CAMP “I’ve been promoted to Sales Manager, now what?”

Ramp up your dealership’s used car sales profits

Tuesday, October 22, 2019

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F&I Resources

Tuesday, October 29, 2019

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Frank Phillips, FCP-Sales Masters

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Learn how to effectively work with your sales team.

Put your used vehicle department on the road to great profitability.

General Sales and Sales Managers will learn techniques on how to effectively work with their sales team.

Effectively managing your preowned inventory is the ultimate goal of any used vehicle department. Explore the strategies, processes, and functions that will transform your used vehicle department into a profit-producing powerhouse.

Participants will learn:

n How to gain a firm commitment and maximize gross profit n ECOA – NADA Finance Policy & Sales Compliance n How to set the stage for an effective negotiation process that results in overall higher total customer yield

Participants will learn how to:

n How to run effective sales meetings

n Approach used vehicle inventory management

n How to recruit, interview, and hire new Salespeople

n Buy vehicles at the right price

n Price preowned vehicles correctly for sale

Sell used vehicles

SERvICE ADvISOR’S GuIDE TO SELLING SERvICE AND REPAIR The ultimate game plan on increasing hours per R.O. and gross retention

n

n Carry out proper wholesale disposal

Wednesday, October 23, 2019

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F&I Resources

MEMBER FEE $175.00 NON-MEMBER $300.00

Learn how to communicate the importance of vehicle mainte- nance to customers while increasing service-driven profits. Also learn to overcome common objections, telephone closing techniques, building CSI, handling difficult customers, and much more.

Participants will learn :

n Strategies to get customers to agree on needed services n Methods to build rapport and learn about the customer n Position service needs based on the customer’s benefit

n Techniques for handling objections

n How to ensure trust and credibility in customer relations

WEBINAR: ONBOARDING FOR SUCCESS – ESSENTIAL PROGRAMS, CHECKLIST & TOOLS TO BOOST NEW HIRE’S PRODUCTIVITY Thursday, October 24, 2019 | 11:00 am Learn strategies and methodologies of introducing employees to the job, work environment, and co-workers.

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C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N