2019-20 Workshops & Seminars for Automobile Dealerships

JANUARY 2020

BDC & SALES BOOT CAMP Selling appointments that show

DRIvING CONSISTENT SuCCESS IN THE SERvICE DRIvE The training and coaching you need in today’s market

Wednesday, January 15, 2020

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

Thursday, January 16, 2020

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Frank Phillips, FCP-Sales Masters

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Powerful and effective techniques for BDC communication skills.

Time tested results to maximize Service Advisor performance.

Discover proven strategies to make the most of every phone call. Learn how to set solid appointments, effective objection handling, and more. Included are participant workbooks, tai- lored role-plays, and real-time phone coaching.

Learn practices that are essential to increasing revenues, im- proving survey scores and excelling in customer retention. Service Advisors will learn methods to manage vehicle service from start to finish, including communicating with customers, handling objections, and upselling services. n Selling techniques for communicating needed service(s) n Methods to build rapport and learn about the customer n To sell service needs based on benefits to the customer n Techniques for handling objections throughout the process n How to ensure trust and credibility in customer relations Participants will learn:

Attendees will learn how to:

n Distinguish words and phrases that can be used to demonstrate interest and support n Select the right language to convey your message n Avoid using negative terminology and replace with positive phrases n Identify key words to work into speech to build rapport n Keep a call on track and arrive at a positive outcome

WEBINAR: BOOST EMPLOYEE RETENTION & AVOID LOSING SEASONED TALENT Tuesday, January 14, 2020 | 11:00 am It takes a lot of time, effort and money to groom an employee and to finally get the returns on an employer's investment. There- fore, it is critical for employers to implement practices and precautions to avoid losing your top talent to competitors.

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C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N