2019-20 Workshops & Seminars for Automobile Dealerships

JULY 2020

BDC & SALES BOOT CAMP Selling appointments that show

DMv BILLERS’ WORKSHOP: PROCESSING OuT-Of-STATE TRANSACTIONS Efficiently and effectively process out-of-state deals

Tuesday, July 7, 2020

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

Thursday, July 9, 2020

DATE

MEMBER FEE $175.00 NON-MEMBER $300.00

TIME 10:00am - 1:00pm INSTRUCTOR Jean Marie Rugg, General Manager, DMV-DIRECT

MEMBER FEE $120.00 NON-MEMBER $200.00

Powerful and effective techniques for BDC communication skills.

Learn complex registration and titling transactions that require in-depth expertise to properly complete.

Discover proven strategies to make the most of every phone call. Learn how to set solid appointments, effective objection handling, and more. Included are participant workbooks, tai- lored role-plays, and real-time phone coaching.

Learn how to handle the added hurdles of an out-of-state vehi- cle deal, quickly and properly — from stocking to completing title and registration. Each attendee receives a complete refer- ence manual to keep on file at their dealership.

Attendees will learn how to:

n Distinguish words and phrases that can be used to demonstrate interest and support n Select the right language to convey your message n Avoid using negative terminology and replace with positive phrases n Identify key words to work into speech to build rapport n Keep a call on track and arrive at a positive outcome

Attendees will learn how to:

n Properly complete required forms for New Jersey, Connecticut, Pennsylvania, and Florida n Configure sales tax for each of the different states

Avoid application rejection

n

n Handle the different types of transactions (lease vs. retail)

ACHIEvING f&I ExCELLENCE Maximize every profit opportunity in the F&I office

WHAT PEOPLE ARE SAYING: ACHIEVING F & I EXCELLENCE

“ Training class was great.

Wednesday, July 8, 2020

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F&I Resources

MEMBER FEE $175.00 NON-MEMBER $300.00

Increase your f&I sales, profits, and customer satisfaction.

Learned a lot of new techniques which I will be implementing at work. – Julio Herrera Rallye Acura ”

This class is designed to provide F&I managers with the selling skills necessary to maximize every profit opportunity in the F&I office, as well as enhance the customer’s F&I experience. Learn to quickly discover customer needs, demonstrate prod- ucts, and overcome objections.

Attendees will learn:

n How to maximize your F&I revenues

n Solutions for overcoming objections and closing sales n How the F&I process can add value to the purchase experience for your customers n How to take the pressure out of the F&I selling process

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C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N