2019-20 Workshops & Seminars for Automobile Dealerships

WINNING AT AuTOMOTIvE SALES Learn the attitude, enthusiasm, and knowledge

it takes to win in the car business

Thursday, July 9, 2020

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F&I Resources

MEMBER FEE $175.00 NON-MEMBER $300.00

Learn to sell more units, hold more gross, and earn excellent CSI scores.

This powerful one-day advanced sales training will expose both seasoned veterans and rookies to proven techniques that sell more cars and create higher gross profit. It’s a can’t-miss opportunity for anyone on your sales floor not achieving 100% of their potential every month.

WEBINAR: DEALERSHIP RISK MANAGEMENT BEST PRACTICES Tuesday, July 21, 2020 | 10:00 am

Dealership Risk Management is the process of identifying, analyzing and modifying employee behavior to minimize the adverse effects of preventable losses. This webinar will provide best practices every dealer should focus on implementing.

Attendees will learn techniques for:

n Improving the quality of sales conversations

n Selling value as opposed to price

Selling from inventory

n

n Selling value through a proper product presentation and demonstration ride n Obtaining commitment and negotiating for profit

MANAGING DIffICuLT PEOPLE Never fall victim to those who have the potential to

make life miserable

Thursday, July 23, 2020

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Bill McAndrews, william D. McAndrews & Associates

MEMBER FEE $120.00 NON-MEMBER $200.00

Learn to make managing challenging employees and coworkers easier.

Learn strategies for getting adversaries to cooperate, bullies to back off, wallflowers to open up, and complainers to think be- fore they speak. Knowing how to deal with difficult people at work will allow you to approach your staff with greater confi- dence and your job with more enjoyment. n How to work with / work around negative people n The dos and don’ts of communicating with any difficult person n when to go to a third party for help in dealing with a problem person n How to deal with employees who may offend others n How to manage a mix of older and younger employees 27 Attendees will learn:

C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N