2019-20 Workshops & Seminars for Automobile Dealerships

SEPTEMBER 2020

DRIvING CONSISTENT SuCCESS IN THE SERvICE DRIvE

THE DIffERENT BuYER PERSONAS AND HOW TO SELL TO THEM Sales training has taught you many skills, however, it didn’t prepare you for the different personalities you will face

The training and coaching you need to thrive in today’s market

Thursday, September 10, 2020

Wednesday, September 9, 2020

DATE

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Frank Phillips, FCP-Sales Masters

TIME 10:00am - 1:00pm INSTRUCTOR Kiki Orski, Peak Performance

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $120.00 NON-MEMBER $200.00

Time tested results to maximize Service Advisor performance.

Maximize your success – learn to adapt to different personality types.

Learn practices that are essential to increase revenues, improve survey scores and excel in customer retention. Service Advisors will learn methods to manage vehicle service from start to finish, including communicating with customers, handling objections, and upselling services. n Selling techniques for communicating needed service n Methods to build rapport with every client n To sell service based on the customer’s needs n Techniques for handling objections throughout the process n How to ensure trust and credibility in customer relations Participants will learn:

Learn to understand the different personas customers have so you can adjust your approach, make quicker connections, and effectively sell to all personality types. This session includes an online “Sales Style Assessment” as required pre-work.

During this session, participants will learn to:

n Identify individual selling styles and how they impact sales n quickly recognize the “buying style” of their customer n Flex their own approach to dramatically increase the connections made with potential buyers n Adjust their selling technique to compliment the buying style of their prospective client WHAT PEOPLE ARE SAYING: GNYADA SALES ACADEMY “ Negotiation skills was most helpful. Instructor was very passionate and had good energy. Great class! – Tiago Azevedo Mercedes-Benz of Smithtown ”

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C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N