2022MembershipDirectory_FNLdigital

2022 MEMBERSHIP DIRECTORY + SERVICES GUIDE

2022-2023 EDUCATION & TRAINING PROGRAMS AT-A-GLANCE

BDC/PHONE SUPPORT

DMV BILLING

Manage & Coach BDC Agents For Success • Thursday, November 10, 2022 • Tuesday, June 6, 2023 Mastering Inbound Phone and Internet Sales • Wednesday, May 10, 2023 Phone Etiquette For Receptionists

Billers’Workshop: Processing NYS DMV Transactions • Thursday, February 9, 2023 • Thursday, May 11, 2023 • Thursday, August 10, 2023 DMV Billers’Workshop: Processing Out-Of-State Transactions

NEW NEW NEW

• Wednesday, October 12, 2022 • Tuesday, September 12, 2023 Successful Communications • Tuesday, December 6, 2022 • Wednesday, March 22, 2023 • Tuesday, December 5, 2023 Inventory Shortage Strategies For Sales & BDC • Wednesday, September 14, 2022 • Wednesday, January 11, 2023 • Thursday, July 13, 2023 • Wednesday, November 15, 2023 Maximizing CRM Potential • Wednesday, February 8, 2023 • Tuesday, August 8, 2023

• Thursday, October 6, 2022 • Thursday, January 12, 2023 • Wednesday, April 5, 2023 • Wednesday, July 12, 2023

F & I

GNYADA F & I Management Academy • Thursday, June 8, 2023 • Tuesday, November 7, 2023 Information and Cyber Security Guidelines For Automotive Dealerships • Tuesday, July 18, 2023

NEW NEW

• Wednesday, December 6, 2023 Profitability & Compliance For Automotive Sales • Tuesday, May 16, 2023 • Wednesday, October 11, 2023 Setting Up An Effective F&I Compliance Program • Thursday, March 16, 2023

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