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MANAGE & COACH BDC AGENTS FOR SUCCESS Lead your BDC Agents to deliver higher performance and better results.

WHAT PEOPLE ARE SAYING: Very informative. Great teaching style; clear and concise. Can apply to my team immediately. I recommend for managers and training. CEDRIC MERCEDES-BENZ MANHATTAN

Thursday, November 10, 2022

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $175.00 NON-MEMBER $300.00

Learn to motivate BDC agents to increase appointments and raise customer satisfaction. This course will focus on the challenges and most common management issues in today’s BDC departments. BDC Managers will learn how to improve the effectiveness of team members, increase morale, and create a working environment that maximizes satisfaction, performance, and retention. Attendees will learn: n How to identify the best attributes in BDC Representatives n The Top 10 Leadership Traits and why they’re important n The most critical knowledge and skill areas for BDC Managers n Common errors BDC Managers make in managing their teams n How to report on performance metrics and identify opportunities

Register online: www.gnyada.com/education or call 718.746.5900 today!

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G

W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N