Centerpoint Newsletter Fall 2016

Center Stage

pg : 8 } F A L L 2 0 1 6 CENTER POINT

Upcoming Seminars All classes are held at the Center. To reserve your seat, please contact the GNYADA Education and Training team by calling 718.640.2012, or register online at: www.autoedcenter.com/education

November Service Advisor Skills: How to Sell Service and Repair Instructor: Ken Carlson, Manage-Rite, Inc. When: 11/3, 10am - 4pm Member Registration Fee: $125.00 Non-Member Fee: $250.00 Service advisors will learn how to communicate the importance of vehicle maintenance to customers while increasing service-driven profits. Effective BDC Management Strategies Instructor: Mark Rodriguez, Auto Client Care, Inc. When: 11/9, 10am - 4pm Member Registration Fee: $125.00 Non-Member Fee: $250.00 Learn the strategies and methods that will optimize the skill and productivity within your BDC Department.

December GNYADA’s Billers’ Workshop Instructor: Jean Marie Rugg, General Manager, DMV-DIRECT When: 12/6, 10am - 4pm Member Registration Fee: $125.00 Non-Member Fee: $250.00 Learn the requirements of the DMV desk in the dealership, and how to quickly and accurately submit items to the DMV. Effective Outbound Communication Skills Instructor: Mark Rodriguez, Auto Client Care, Inc. When: 12/7, 10am - 4pm Member Registration Fee: $125.00 Non-Member Fee: $250.00 Learn how to use engaging telephone techniques, handle rejection, and motivate the receiver to engage in conversation. Managing Difficult People Instructor: Bill McAndrews, William D. McAndrews & Associates When: 12/8, 10am - 1pm Member Registration Fee: $85.00 Non-Member Fee: $150.00 Learn how to get adversaries to cooperate, bullies to back off, wallflowers to open up, and chronic complainers to think before they speak. Conquering Customer Objections Instructor: Frank Phillips, FCP-Sales masters When: 12/14, 10am - 1pm Member Registration Fee: $125.00 Non-Member Fee: $250.00 Navigate the toughest customer scenarios and move quickly to the close. Successful Team Management Instructor: Bill McAndrews, William D. McAndrews & Associates When: 12/21, 10am - 1pm Member Registration Fee: $85.00 Non-Member Fee: $150.00 Get effective leadership tips that will inspire and influence your staff to achieve team goals.

Integrity & Profitability in F&I Instructor: Judy Vann Karstadt, JV Solutions LLC When: 11/10, 10am - 4pm Member Registration Fee: $125.00 Non-Member Fee : $250.00

F&I profitability is a product of complete integrity. Learn to handle every transaction honestly and in total compliance with the law.

The Management Transition: Key Skills for New Supervisors Instructor: Bill McAndrews, William D. McAndrews & Associates When: 11/16, 10am - 1pm Member Registration Fee: $85.00 Non-Member Fee: $150.00 Successfully adjust to the changing expectations of your boss, peers, and subordinates.