Fo r you r dea l e r s h i p’s b i l l i ng c l e r k s , t i t l e p ro c e s s o r s and o f f i c e manage r
SERVING DEALERS FOR 20 YEARS NYS’s Largest Public-Private Initiative Celebrates
Developed in order to help dealers expedite registrations and titling quickly and efficiently, DMV-DIRECT reached a major milestone this month— twenty years of collaboration with the New York State Department of Motor Vehicles. Since its inception in August of 1995, DMV-DIRECT has grown to become the DMV’s largest private sector partner. “The goal was to improve dealership functions, by combining dealer operations with state operations,” said Donna Mause, who served as DMV-DIRECT’s Director for its first seven years. “We built a great rapport with dealers, resolving issues and getting their work done quickly,” Mause continued. “They no longer had their temporary registrations expiring because of the time lag that it sometimes took in Albany. We eliminated time and made the process simple.” The initiative between GNYADA and the Department of Motor Vehicles boasts a near-perfect error rate, allows dealers to provide customers with faster delivery of registration documents, and saves New York State the costs of performing this work at State DMV locations.
“Twenty years is a tremendous milestone for a private/ public venture such as this,” said GNYADA president Mark Schienberg. “The longevity of the arrangement is reflective of our determination to monitor and evaluate every transaction and to give dealers impeccable service. DMV-DIRECT is a cost-saving to the State of New York, while allowing dealers to serve their customers better.” Based in the Association offices in Whitestone, Queens, DMV-DIRECT presently employs 12 staff and collects more than $10 million in annual revenue for the state. Said Schienberg, “DMV-DIRECT is the perfect example of business and government working together and achieving enormous successes.”
a a a
Speeds up vehicle registrations for consumers Saves dealers time, money and inconvenience Saves NYS money
SERVINGOVER 250 GNYADA DEALERS
ERROR RATE .01%
18-10 Whitestone Expressway, Whitestone, NY 11357 • 718.747.0400
S e p t e m b e r | 1 5
CRASH COURSE IN POINTS OF ID
The points of identification that are needed to obtain Registration and Titles for customers can be complicated. It’s helpful for dealers to know what can be accepted, what can’t, and what gets them only partway toward reaching the necessary six points of ID. The following is our list of “most frequent offenders” in no particular order: Zero Points: - The Global Entry Card from U.S. Customs and Border Protection is worth zero points. - The IDNYC card is not acceptable. (A NYS-issued Non-Drivers ID is worth the full six points.) Partial Points: - A United States Employment Authorization Card with photo is worth three points.
- A US College ID with photo must be accompanied by an Official Transcript and is worth two points. (It is also not sufficient DOB proof.) - A paystub must have the person’s name printed on it, and is worth one point. (It is also not sufficient DOB proof.) - A Canadian Driver License is worth two points.
- A NYS Driver License with expired visitor’s status is not acceptable for any points, even if the license itself is not expired. - An International Driver License (not including Canada) is worth zero points.
CONNECTICUT DMV UPGRADES —
Unit, at 860.263.5056.) The new number should begin with the letter “O” followed by four numerical digits, and should be indicated on lease paperwork, in order to expedite processing. DMV-DIRECT LENDS AN IMPORTANT HAND The Connecticut DMV took their services offline for a week, in order to perfect their system upgrades, resulting in increased wait times. While CT worked to reduce those delays, GNYADA, through DMV-DIRECT, was able to service members who needed to complete Connecticut work for their customers. CT DMV subsequently advised New York dealers — who normally used the Norwalk, Bridgeport or Danbury offices of Connecticut DMV — to instead use DMV-DIRECT, to process the paperwork for their Connecticut deals. DMV-DIRECT was able to complete CT registrations and issue plates within three days of receiving the work. For dealers who needed same-day turnarounds, the office accommodated most of those requests as well. The CT DMV may make further adjustments in order to fine- tune functionality and eliminate delays. As we receive notice of these enhancements, we will pass them along to you. If you have any questions regarding DMV-DIRECT’s CT service, please give us a call: (718)747-0400.
DMV-DIRECT has a longstanding relationship with the Connecticut DMV, to help NewYork dealers process transactions for their Connecticut customers. In August, 2015, CT launched a new title/registration system, including process revisions and software updates that will streamline those CT transactions. Changes for Metro NY dealers to note: • CT registration documents are no longer printed on light blue card stock; they’re now on plain white paper. • DMV-DIRECT can register CT customers with non- Connecticut licenses, by calling the CT DMV and providing the driver’s license ID number. • If a customer has a change of address, DMV-DIRECT can submit a CT B-58 form with the original registration/title documents, in order to process the change for the customer. • Each CT deal now requires a Q-1 form, along with the NY MV-50. (The Q-1 is essentially CT’s equivalent of the MV-50.) • New insurance cards are required to display the customer’s name and address, the year, make and VIN number for the vehicle, the insurance policy number, effective date and expiration date, as well as the insurance company’s company code number (NAIC#). Lease deals may take longer, if the leasing company has not applied for its unique “NEW lease license number” from the CT DMV. (They can do this by contacting the Dealer Repair
MANAGING YOUR MV-50 INVENTORY
Have you ever been notified by a lienholder that their interest has not been perfected on the title or that the incorrect lienholder was listed? It’s a problem, but one we can correct with little difficulty. Here is a checklist of what you will need to submit to us, so we can make the correction 2) The original MV-901 (lien release) for the incorrect lienholder, or an original signed and notarized letter of non-interest on the lending institution’s letterhead. 3) A new completed MV-900 (Notice of Lien). 4) A check for $5.00, payable to the Commissioner of Motor Vehicles. (If you entered the wrong five-digit lien filing code, but the lienholder name and address is correct, no check is needed.) 5) A letter explaining the correction, on dealership letterhead. Send all of the above documentation to DMV-DIRECT on a transmittal marked “Lien Correction” and we‘ll take it from there. LIENHOLDER CORRECTION CHECKLIST in a timely manner. 1) The original title.
The most “popular” penalty on the DMV violation list is the 5 Day Rule, for submitting registration and title paperwork. Within five calendar days of issuing a temporary registration, dealers must deliver completed paperwork, along with all fees, to the DMV. This is the case whether you’re selling a vehicle in-state or out-of-state. Failure to submit the paperwork on time is not only a violation, it risks letting the customer’s temporary registration expire before it’s replaced. Be aware that private bureaus who offer “runner” services are not official agents of the DMV. If you use such a service to deliver registration paperwork, the 5 Day “clock” is running until that service delivers the paperwork to a local DMV or county clerk’s office. The following documentation is required for a complete application: • MCO/MSO or Title (and MV-901 lien release, if applicable) • MV-50 (retail certificate of sale) • MV-82 (registration/title application) • Current Insurance Card (FS-20) • Proof of ID (NYS driver’s license or six points of ID) It’s important to note that selling a vehicle without all the necessary paperwork in-house is itself a violation, which can easily cause you to break the 5 Day Rule. This can result in costly fines, and maybe even impact your ability to issue license plates. Be proactive about ordering replacement MV-50 books. If your dealership has five books allocated, don’t wait until you’ve completed three, to order replacements. When you complete a book, order a book. To obtain replacement books, a dealer should overnight-mail a completed book back to DMV. Dealers can expedite the shipment of new MV-50s to their dealership by paying a $10.00 fee for shipping, which GNYADA recommends. RECORD RETENTION: DMV regulations require dealers to retain their copies of MV-50s for five years. GNYADA is currently working with the DMV to create and implement the use of electronic MV-50s, which will make the processing of transactions significantly smoother. AVOID THE #1 DMV VIOLATION
Please contact us with any questions: (718)747-0400.
FOR GNYADA / DMV-DIRECT MEMBERS SERVICE MENU
Out of State processing available — call for information and pricing: 718.747.0400
Registration (new plates)
Registration (transfer plates)
In Transit Update
Vin / License Search
Registration (rush same day)
Registration / Title Corrections (Originally processed by DMV-Direct)
Registration / Title Corrections (Originally processed by another office)
** Prices include DMV Fees *** If weekly work submitted is less than 10 pieces - courier service charge will be added
News is published by a subsidiary of GNYADA, a not-for-profit organization representing franchised new car dealers in the New York metropolitan area. We are located at 18-10 Whitestone Expressway, Whitestone, NY 11357