GNYADA 2018-2019 Education Book

D E C E M B E R 2 0 1 8

BILLERS’ WORKSHOP: PROCESSING NYS DMV TRANSACTIONS the essentials to becoming an efficient and effective Biller

SUCCESSFUL COMMUNICATIONS Fine-tune your techniques to become a better communicator

Wednesday, december 5, 2018

datE

tuesday, december 4, 2018

timE 10:00am - 4:00pm inStructor Mark Rodriguez, Auto Client Care, Inc.

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timE 10:00am - 4:00pm inStructor Jean Marie Rugg, General Manager, DMV-DIRECT

mEmBEr FEE $175.00 non-mEmBEr $300.00

mEmBEr FEE $175.00 non-mEmBEr $300.00

identify caller communication styles and select the best words and phrases to build rapport with your customers.

Streamline your billing process, making it faster and more accurate.

Learn how to engage the customer, discover their needs, present solutions that benefit the customer, and gain commitment for next steps.

Learn to process DMV transactions, including compliance requirements, hands-on paperwork processing instruction, and how to submit items to the DMV. Upon completion of the seminar, you will understand the requirements for the DMV desk in the dealership and how to set it up to run smoothly and accurately.

attendees will learn to:

n Identify types of sales opportunities and how they’re similar n Develop trust, confidence, and rapport in the engagement stage n Outline questioning techniques and sharpen listening skills for the discovery process n Position the solution in a positive way from the customer’s perspective n Reach the commitment level of the call and close the sale

attendees will learn about:

n The process of registering vehicles in the dealership n The various DMV forms, including reports of sale, titles, and odometer disclosure n The fees associated with new vehicle registration transactions

n The specific terms used in registration processing

The timelines imposed by DMV

n

Register online: www.gnyada.com/education or call 718.640.2012 today!

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c e n t e r f o r a u t o m o t i v e e d u c a t i o n & t r a i n i n g / w h i t e s t o n e . q u e e n s / g n y a d a . c o m / e d u c a t i o n