GNYADA 2018-2019 Education Book

Instructors

KEN CARLSON Ken carlson is the divisional Business development manager for f&i re- sources, and is afiP certified (senior). for over 30 years, Ken has conducted seminars for

FRANK PHILLIPS frank Phillips’ career has ex- tendedmore than 40 years. he has been a sales trainer for vw, Porsche, and audi. frank started fcP-sales masters conducting seminars and classes throughout the u.s. and canada for dealerships, dealer associations, and manufacturers.

sales, f&i, salesmanagement,after-sale, and serviceman- ager/advisor personnel for dealer associations throughout the united states.

MARK RODRIGUEZ mark rodriguez is founder and President of auto client care, inc., an auto- motive sales and salesmanagement training or- ganization. with over 20 years of retail and

BILL McANDREWS Bill mcandrews is a busi- ness advisor providing guidance in strategy de- velopment and implementation, marketing services, organizational tactics, and manage-

training experience, mark specializes in training and coach- ing personnel to deliver world class customer service.

ment solutions. Bill also provides leadership coaching and mentoring, as well as assisting organizations with day-to- day management issues.

JEANMARIE RUGG Jeanmarie rugg is general manager of gnyada's dmv-direct division. her automotive biller experience enables her to quickly explain dmv procedures and require-

KIKI ORSKI Kiki orski, President of Peak Per- formance, specializes in helping people make “connections” in order to increase sales, pro- ductivity and customer satisfaction. for 17

ments to dealership employees.

JUDY VANN KARSTADT Judy vann Karstadt has three decades’ experience in the industry, and specializes in training for sales, marketing, f&i, and management. Judy is an afiP accred- ited facilitator and has trained hundreds of f&i managers.

years she has focused on coaching and training all levels of personnel to achieve higher levels of success. Kiki is a cer- tified disc© facilitator.

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c e n t e r f o r a u t o m o t i v e e d u c a t i o n & t r a i n i n g / w h i t e s t o n e , q u e e n s / g n y a d a . c o m / e d u c a t i o n