GNYADA 2018-2019 Education Book

N O V E M B E R 2 0 1 8

PROFITABILITY & COMPLIANCE IN F&I Essential knowledge every F&i manager must master to be successful

THE MANAGEMENT TRANSITION - KEY SKILLS FOR NEW SUPERVISORS Successfully adjust to the changing expectations of your boss, peers, and subordinates

thursday, november 8, 2018

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timE 10:00am - 4:00pm inStructor Judy Vann Karstadt, JV Solutions LLC

thursday, november 15, 2018

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timE 10:00am - 1:00pm inStructor Bill McAndrews, William D. McAndrews & Associates

mEmBEr FEE $175.00 non-mEmBEr $300.00

mEmBEr FEE $120.00 non-mEmBEr $200.00

Learn to provide customers with a great experience through complete disclosure, integrity and a customer friendly F&i process.

Learn practical strategies guaranteed to make your transition to supervisor a smooth one.

F&I profitability is a product of complete integrity. Customers buy from your dealership not only because you sell what they want, but because they trust you. Learn to handle every transaction honestly and in total compliance with the law.

You’ve recently been selected to become a new supervisor. Now you’re faced with leading a team, managing workloads andmeeting new objectives. Learn how to successfully handle your new responsibilities.

attendees will learn:

attendees will learn how to:

n The complete consumer privacy and information security rules n The regulatory maze that surrounds disclosure requirements n The requirements on how to handle credit analyses n Proper techniques for presenting products and services n Best practices that contribute to a successful F&I operation

Develop credibility with their team

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n Plan, monitor, and communicate for success

n Motivate, delegate work, and deal with difficult employee situations

n Increase team productivity and satisfaction

n Use different supervisory styles based on individual situations

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c e n t e r f o r a u t o m o t i v e e d u c a t i o n & t r a i n i n g / w h i t e s t o n e , q u e e n s / g n y a d a . c o m / e d u c a t i o n