GNYADA 2018-2019 Education Book

F E B R U A R Y 2 0 1 9

DMV BILLERS’ WORKSHOP: PROCESSING OUT-OF-STATE TRANSACTIONS The essential steps to becoming an efficient and effective Biller

MANAGE AND COACH BDC AGENTS FOR SUCCESS Lead your BDc to deliver higher performance and better results

Wednesday, February 13, 2019

DATE

Tuesday, February 5, 2019

TIME 10:00am - 4:00pm InsTrucTor Mark Rodriguez, Auto Client Care, Inc.

DATE

TIME 10:00am - 1:00pm InsTrucTor Jean Marie Rugg, General Manager, DMV-DIRECT

MEMBEr FEE $175.00 non-MEMBEr $300.00

MEMBEr FEE $120.00 non-MEMBEr $200.00

Learn to motivate BDc agents to increase appointments and raise customer satisfaction.

Learn complex registration and titling transactions that require in depth expertise to properly complete.

This course will focus on the challenges and most common supervisory is- sues in today’s BDC and how supervisors can equip themselves with the knowledge to improve the effectiveness of teammembers, increase morale, and create a team environment that maximizes employee satisfaction, per- formance, and retention.

Learn how to handle the hurdles of an out-of-state vehicle deal, quickly and properly — from stocking to completing title and registration. Each attendee receives a complete reference manual to keep on file at their dealership.

Attendees will learn how to:

Attendees will learn:

n Properly complete required forms for New Jersey, Connecticut, Pennsylvania, and Florida

n How to identify the best attributes in BDC supervisors

n Configure sales tax for each of the different states

n The top ten leadership traits and why they’re important in the BDC n The most critical knowledge and skill areas for supervisors n The common mistakes supervisors make in managing BDC teams

Avoid application rejection

n

n Handle the different types of transactions (lease vs. retail sales)

ADVANCED MANAGEMENT SKILLS AND TECHNIQUES Develop proactive approaches to meet the complex challenges of your team

ACHIEVING F&I EXCELLENCE Maximize every profit opportunity in the F&I office

Tuesday, February 19, 2019

DATE

TIME 10:00am - 4:00pm InsTrucTor Ken Carlson, F&I Resources

Thursday, February 7, 2019

DATE

TIME 10:00am - 1:00pm InsTrucTor Bill McAndrews, William D. McAndrews & Associates

MEMBEr FEE $175.00 non-MEMBEr $300.00

MEMBEr FEE $120.00 non-MEMBEr $200.00

Dramatically increase your F&I sales, profits, and customer satisfaction.

Learn the actions that affect your management efficiency, the team’s performance, and ultimately the dealership’s profitability.

This class is designed to provide F&I managers with the selling skills neces- sary tomaximize every profit opportunity in the F&I office, as well as enhance the customer’s F&I experience. Learn to quickly discover customer needs, demonstrate products, and overcome objections.

This course is geared toward senior managers who want to gain the tools and ability to qualitatively improve the performance of them and their team.You’ll learn key components of team dynamics and how individual goals, values, strengths, and weaknesses can affect your style of management in maximiz- ing team performance.

During this session, participants will learn to:

n How to maximize your F&I revenues

n Solutions for overcoming objections and closing sales n How the F&I process can add value to the purchase experience for your customers n How to take the pressure out of the F&I selling process

Attendees will learn how to:

n “Lead” versus “manage” to negotiate for “win-win” outcomes n Communicate with diverse teammembers effectively n Understand and interpret emotions and body language

Solve problems creatively

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n Make sound decisions and effectively manage time

sixteen c e n t e r f o r a u t o m o t i v e e d u c a t i o n & t r a i n i n g / w h i t e s t o n e , q u e e n s / g n y a d a . c o m / e d u c a t i o n