GNYADA 2018-2019 Education Book

ACHIEVING F&I EXCELLENCE Maximize every profit opportunity in the F&I office

MANAGING DIFFICULT PEOPLE never fall victim to those who have the potential to make life miserable

Thursday, July 18, 2019

DATE

TIME 10:00am - 4:00pm InsTrucTor Ken Carlson, F&I Resources

Wednesday, July 24, 2019

DATE

TIME 10:00am - 1:00pm InsTrucTor Bill McAndrews, William D. McAndrews & Associates

MEMBEr FEE $175.00 non-MEMBEr $300.00

MEMBEr FEE $120.00 non-MEMBEr $200.00

Learn to dramatically increase your F&I sales, profits, and customer satisfaction.

Learn to make managing challenging employees and coworkers easier.

This class is designed to provide F&I managers with the selling skills nec- essary to maximize every profit opportunity in the F&I office, as well as en- hance the customer’s F&I experience. Learn to quickly discover customer needs, demonstrate products, and overcome objections.

Learn strategies for getting adversaries to cooperate, bullies to back off, wallflowers to open up, and complainers to think before they speak. Know- ing how to deal with difficult people at work will allow you to approach your staff with greater confidence and your job with more enjoyment.

Attendees will learn:

Attendees will learn:

n How to maximize your F&I revenues

n Solutions for overcoming objections and closing sales n How the F&I process can add value to the purchase experience for your customers n How to take the pressure out of the F&I selling process

n How to work with / work around negative people

n The dos and don’ts of communicating with any difficult person n When to go to a third party for help in dealing with a problem person

n How to deal with employees who may offend others n How to manage a mix of older and younger employees

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c e n t e r f o r a u t o m o t i v e e d u c a t i o n & t r a i n i n g / w h i t e s t o n e , q u e e n s / g n y a d a . c o m / e d u c a t i o n