Workshops & Seminars for Automobile Dealerships

September 2021

BILLERS’ WORKSHOP: PROCESSING NYS DMV TRANSACTIONS The essentials to being an ef fi cient and effective Biller

BDC & SALES BOOT CAMP Setting appointments that show

Wednesday, September 15, 2021

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

Thursday, September 9, 2021

DATE

MEMBER FEE $175.00 NON - MEMBER $300.00

TIME 10:00am - 4:00pm INSTRUCTOR Jean Marie Rugg, General Manager, DMV-DIRECT

Powerful and effective techniques for BDC communica- tion skills. Discover proven strategies to make the most of every phone call. Learn how to set solid appointments, effec- tive objection handling, and more. Included are partici- pant workbooks, tailored role-plays, and real-time phone coaching. Attendees will learn how to: n Distinguish words and phrases that can be used to demonstrate interest and support n Select the right language to convey your message n Avoid negative terminology and replace with positive phrases n Identify key words to work into speech to build rapport n Keep a call on track and arrive at a positive outcome.

MEMBER FEE $175.00 NON - MEMBER $300.00

Streamline your billing process, making it faster and more accurate. Learn to process DMV transactions, including compliance requirements, proper paperwork completion, and how to submit items to the DMV. Upon completion, you will un- derstand the requirements of working the DMV desk in the dealership and how to set it up to run smoothly and accurately. Attendees will learn about: n The process of registering vehicles n The various DMV forms, including reports of sale, titles, and odometer disclosure n The fees associated with vehicle registrations n The speci fi c terms used in registration processing n The timelines imposed by DMV

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N