Workshops & Seminars for Automobile Dealerships

INFORMATION SECURITY GUIDELINES FOR AUTOMOTIVE DEALERSHIPS Information security is a journey, not a destination

TRANSFORM MANAGEMENT SKILLS INTO LEADERSHIP SKILLS Move from being a boss to a coach who gets results

Thursday, March 17, 2022

DATE

Tuesday, March 22, 2022

TIME 10:00am - 1:00pm INSTRUCTOR Judy Ann Karstadt, JV Solutions LLC

DATES

TIME 10:00am - 1:00pm INSTRUCTOR BIll McAndrews,

MEMBER FEE $120.00 NON - MEMBER $200.00

William D. McAndrews & Associates

MEMBER FEE $120.00 NON - MEMBER $200.00

Learn the best practices for building your dealership’s in- formation security plan. If you are responsible for the security of your dealership’s data and your customer’s data then this seminar is for you. Learn the steps to secure your business data and the mandated policies and procedures you should be follow- ing. The Federal Trade Commission requires franchised auto- mobile dealers to implement a Written Customer Infor- mation Security Program and an Identity Theft Program under the direction of an appointed Corporate Compli- ance Of fi cer and to update their program (annually at a minimum). During this seminar, participants will learn: n What the common risk areas are n Key data security plan considerations n How to identify and quantify your data risk areas n How to best adhere to fi nance regulations n What you can and can’t do with customer information n A formal program to ensure the security of customer information

Adapt to change, navigate con fl icts, and motivate your people.

Learn the key components to becoming an engaging manager that creates con fi dent, inspired, empowered, and enthusiastic teams. Learn to further enhance the skills that brought you into this position and become the manager that your employees need and want. Participants will learn how to: n Effectively hold employees accountable for their actions n Meet the diverse needs of all teammembers with proven communication techniques n Motivate people n Anticipate and resolve con fl ict situations n Use delegation to increase productivity and growth

THE SECRET TO SUCCESSFUL COMMUNICATION Fine - tune your techniques to become a better communicator

Wednesday, March 23, 2022

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $175.00 NON - MEMBER $300.00

Identify caller communication styles and select the best words and phrases to build rapport with your customers. Learn how to engage the customer, discover basic cus- tomer needs, present solutions that bene fi t the cus- tomer, and gain commitment for next steps. Attendees will learn how to: n Identify types of opportunities and how they’re similar n Develop trust, con fi dence, and rapport n Outline questioning styles and sharpen listening skills n Position the solution in a positive way n Reach commitment of the all and close the sale 19

C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N