Workshops & Seminars for Automobile Dealerships

November 2022

MANAGE AND COACH BDC AGENTS FOR SUCCESS Lead your BDC to deliver higher performance and better results

THE MANAGEMENT TRANSITION: KEY SKILLS FOR NEW SUPERVISORS Successfully adjust to the changing expectations of your boss, peers, and subordinates

Thursday, November 10, 2022

Thursday, November 10, 2022

DATE

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

TIME 10:00am - 1:00pm INSTRUCTOR BIll McAndrews,

MEMBER FEE $175.00 NON - MEMBER $300.00

William D. McAndrews & Associates

MEMBER FEE $120.00 NON - MEMBER $200.00

Learn to motivate BDC agents to increase appointments and raise customer satisfaction. This course will focus on the challenges and most com- mon management issues in today’s BDC. Supervisors will equip themselves to improve the effectiveness of team members, increase morale and create a working environ- ment that maximizes satisfaction, performance, and re- tention. Attendees will learn: n How to identify the best attributes in BDC supervisors n The top 10 leadership traits and why they’re important n The most critical knowledge and skill areas for supervisors n Common errors supervisors make in managing BDC teams

You’ve recently been selected to become a new supervi- sor. Now you’re faced with leading a team, managing workloads and meeting new objectives. Learn how to successfully handle your new responsibilities.

Attendees will learn how to: n Develop credibility with their team

n Plan, monitor, and communicate for success n Motivate, delegate work, and deal with dif fi cult situations n Increase team productivity and satisfaction n Use different supervisory styles based on the situation

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N