Workshops & Seminars for Automobile Dealerships

FIRST CLASS PHONE MANNERS FOR RECEPTIONISTS The musts of telephone best practices

SERVICE ADVISOR’S GUIDE TO SELLING SERVICE AND REPAIR The ultimate game plan on increasing hours per R.O. and gross retention

Wednesday, October 12, 2022

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

Thursday, October 20, 2022

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F & I Resources

MEMBER FEE $120.00 NON - MEMBER $200.00

MEMBER FEE $175.00 NON - MEMBER $300.00

Learn to control calls, ask the right questions, and close each call successfully.

Learn how to communicate the importance of vehicle maintenance to customers while increasing service-dri- ven pro fi ts. Also learn to overcome common objections, telephone closing techniques building CSI, handling dif fi - cult customers, and much more. Participants will learn: n Strategies to get customers to agree on needed services n Methods to build rapport and learn about the customer n Position service needs based on the customer’s bene fi t n How to ensure trust and credibility in customer relation

This highly interactive seminar provides best practices for all phases of a customer call, including opening, closing, and hold / transfer techniques. Learn what to say to en- sure proper etiquette and a positive outcome. Attendees will learn to: n Identify the components of an effective opening n Avoid the most common telephone etiquette problems n Practice the recommended techniques for transferring callers or putting them on hold n Identify ways to effectively close the call to leave the customer with a positive impression n Best utilized voicemail communications WHAT PEOPLE ARE SAYING: SERVICE ADVISOR’S GUIDE TO SELLING SERVICE & REPAIR Great class. Over- coming objections and how to listen better was most helpful. – Javier Volvo Cars of Manhattan

SALES MANAGERS BOOT CAMP “I’ve been promoted to Sales Manager, now what?”

Tuesday, October 25, 2022

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F & I Resources

MEMBER FEE $175.00 NON - MEMBER $300.00

Learn how to effectively work with your sales teams.

General Sales and Sales Managers will learn techniques on how to effectively work with their sales team. Participants will learn: n How to gain a fi rm commitment and maximize gross pro fi t n ECOA – NADA Finance Policy & Sales Compliance n How to set the stage for an effective negotiation process that results in overall higher total customer yield n How to run effective sales meetings n How to recruit, interview and hire new Salespeople

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N