2021 Membership Directory Final

2021 MEMBERSHIP DIRECTORY & SERVICES GUIDE EDUCATION & TRAINING

2021-2022 Education & Training Programs At-A-Glance (By Department)

BDC/PHONE SUPPORT

BDC & Sales Boot Camp • Wednesday, September 15, 2021 • Wednesday, January 12, 2022 • Thursday, April 7, 2022 • Tuesday, July 12, 2022 First Class Phone Manners for Receptionists • Wednesday, October 18, 2021 • Wednesday, March 16, 2022

Manage and Coach BDC Agents for Success • Wednesday, November 10, 2021 • Wednesday, February 9, 2022 • Tuesday, June 7, 2022 Successful Communications • Wednesday, December 15, 2021 • Tuesday, January 19, 2022 • Wednesday, March 23, 2022 • Wednesday, June 15, 2022

DMV BILLING

Billers’ Workshop: Processing NYS DMV Transactions

DMV Billers’ Workshop: Processing Out-of-State Transactions • Wednesday, November 17, 2021

• Thursday, September 9, 2021 • Wednesday, December 8, 2021 • Wednesday, April 6, 2022 • Tuesday, August 9, 2022

• Tuesday, February 8, 2022 • Wednesday, June 8, 2022

F & I

Achieving F&I Excellence – Part 1 • Tuesday, January 25, 2022 • Wednesday, April 6, 2022

Information Security Guidelines for Automotive Dealerships • Thursday, March 17, 2022 • Wednesday, August 10, 2022 Profitability & Compliance in F&I • Thursday, November 18, 2021 • Thursday, June 16, 2022

Achieving F&I Excellence – Part 2 • Wednesday, February 23, 2022 • Tuesday, June 21, 2022

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