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SUCCESSFUL COMMUNICATIONS Fine-tune your techniques to become a better communicator.

Wednesday, March 22, 2023

Attendees will learn to:

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

n Identify types of opportunities and how they’re similar n Develop trust, confidence, and rapport in the engagement stage n Outline questioning techniques and sharpen listening skills for the discovery process n Position the solution in a positive way from the customer’s perspective n Reach the commitment level of the call and close the sale

MEMBER FEE $175.00 NON-MEMBER $300.00

Identify caller communication styles and select the best words and phrases to build rapport with your customers. Learn how to engage the customer, discover their needs, present solutions that benefit the customer, and gain commitment for next steps.

Register online: www.gnyada.com/education or call 718.746.5900 today!

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G

W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N