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April 2023

ESSENTIALS OF STRATEGIC LEADERSHIP AND MANAGEMENT Develop proactive approaches to meet the complex challenges of your team.

DMV BILLERS’ WORKSHOP: PROCESSING OUT-OF-STATE TRANSACTIONS Efficiently and effectively process out-of-state deals.

Thursday, April 6, 2023

Wednesday, April 5, 2023

DATE

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Bill McAndrews,

TIME 10:00am - 1:00pm INSTRUCTOR Jean Marie Rugg, General Manager, DMV-DIRECT

William D. McAndrews & Associates

MEMBER FEE $120.00 NON-MEMBER $200.00

MEMBER FEE $120.00 NON-MEMBER $200.00

This course is geared toward senior managers who want to gain the tools and ability to qualitatively improve the performance of them and their team. You’ll learn key components of team dynamics and how individual goals, values, strengths, and weaknesses can affect your style of management in maximizing team performance.

Learn the complex registration and titling process for out of-state transactions and how to handle the added hurdles of these deals. Each attendee receives a complete reference manual to keep on file at their dealership.

Attendees will learn how to:

n Properly complete required forms for New Jersey, Connecticut, Pennsylvania, and Florida n Configure sales tax for each of the different states

Attendees will learn how to::

n Lead versus manage to negotiate for win-win outcomes n Communicate with diverse teammembers effectively n Understand and interpret emotions and body language

Avoid application rejection

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n Handle the different types of transactions (lease vs. retail)

Solve problems creatively

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n Make sound decisions and effectively manage time

WHAT PEOPLE ARE SAYING: The instructor went over everything thoroughly. Helped me learn leadership skills from a different view and strategy.

TERESA STEVEN’S 112 FORD

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G

W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N