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May 2023

NEW MASTERING INBOUND PHONE AND INTERNET SALES Learn how tomake themost of every phone and internet sales opportunity.

BILLERS’ WORKSHOP: PROCESSING NYS DMV TRANSACTIONS The essentials to being an efficient and effective Biller.

Thursday, May 11, 2023

DATE

Wednesday, May 10, 2023

TIME 10:00am - 4:00pm INSTRUCTOR Jean Marie Rugg, General Manager, DMV-DIRECT

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Inbound sales calls and Internet leads are the lifeblood of your business. Having trained Sales and BDC representatives who understand how to capture contact information, overcome objections, and set appointments during this inventory shortage is not a should but a must. In this workshop, attendees will learn how to handle inbound sales calls and internet leads professionally. Attendees will gain a clear understanding of the importance of getting what you need from the customer up-front while also providing the customer with information in a transparent, efficient, and respectful manner. n What information you need to capture from customers and how to use it n How to overcome objections and continue the conversation n Methods for setting appointments from leads and incoming sales calls n How to sell the appointment and understanding customer needs Attendees will learn: n How to handle Sales calls and Internet leads efficiently

Streamline your billing process, making it faster and more accurate. This seminar focuses on DMV compliance requirements, proper paperwork completion, and how to submit items to the DMV. You will return to your dealership understanding the requirements of working the DMV desk and how to set it up to run smoothly and accurately. n The process of registering new and used vehicles n The various DMV forms, including titles and odometer disclosure n The fees associated with vehicle registrations n The specific terms used in registration processing Attendees will learn about:

n The timelines imposed by DMV

n Stocking and completing title and registration

WHAT PEOPLE ARE SAYING:

Great for Sales 101 and for guys who have been selling for a long time and need a refresh. AMIR VOLVO BROOKLYN

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G

W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N