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July 2023

NEW INVENTORY SHORTAGE STRATEGIES FOR SALES & BDC Setting appointments that show in the post-pandemic world.

DMV BILLERS’ WORKSHOP: PROCESSING OUT-OF-STATE TRANSACTIONS Efficiently and effectively process out-of-state deals.

Wednesday, July 12, 2023

DATE

Thursday, July 13, 2023

TIME 10:00am - 1:00pm INSTRUCTOR Jean Marie Rugg, General Manager, DMV-DIRECT

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $120.00 NON-MEMBER $200.00

This intensive one-day workshop is designed to teach your sales staff and call center representatives to effectively handle customer follow ups, inbound sales calls, internet leads, lease retention, and unsold showroom traffic. Attendees will learn the skills to set appointments with customers who have shown interest in a car but have not yet purchased, overcome objections from potential buyers, and retain customers who have already leased or purchased a car from you. In this highly participatory workshop attendees will engage in listening to LIVE Mystery Shops and group role plays. n Capture customer contact info to set appointments and for future follow-up n Confirm appointments and contact missed appointments n Contact Unsold Showroom traffic and convert price inquiries into trade appraisal appointments n How to maximize Kelley Blue Book car offer leads Attendees will learn how to: n Overcome price and payment objections

Learn the complex registration and titling process for out of-state transactions and how to handle the added hurdles of these deals. Each attendee receives a complete reference manual to keep on file at their dealership.

Attendees will learn how to:

n Properly complete required forms for New Jersey, Connecticut, Pennsylvania, and Florida n Configure sales tax for each of the different states

Avoid application rejection

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n Handle the different types of transactions (lease vs. retail)

WHAT PEOPLE ARE SAYING: Definitely going to make me more comfortable approaching a customer after taking this 2-day training.

RAMZEE LASORSA CHEVROLET

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G

W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N