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SUCCESSFUL TEAM MANAGEMENT Winning teams are made – they don’t just happen.

NEW INVENTORY SHORTAGE STRATEGIES FOR SALES & BDC Setting appointments that show in the post-pandemic world.

Tuesday, November 14, 2023

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Bill McAndrews,

Wednesday, November 15, 2023

DATE

WilliamD. McAndrews & Associates

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $120.00 NON-MEMBER $200.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Learn strategies and facilitation techniques for building great teams and creating successful team dynamics. You will develop skills that enhance communication and trust and align teammembers around shared goals so they can effectively plan, communicate, execute, and deliver.

This intensive one-day workshop is designed to teach your sales staff and call center representatives to effectively handle customer follow ups, inbound sales calls, internet leads, lease retention, and unsold showroom traffic. Attendees will learn the skills to set appointments with customers who have shown interest in a car but have not yet purchased, overcome objections from potential buyers, and retain customers who have already leased or purchased a car from you. In this highly participatory workshop attendees will engage in listening to LIVE Mystery Shops and group role plays. n Capture customer contact info to set appointments and for future follow-up n Confirm appointments and contact missed appointments n Contact Unsold Showroom traffic and convert price inquiries into trade appraisal appointments n How to maximize Kelley Blue Book car offer leads WHAT PEOPLE ARE SAYING: I learned a lot. I would definitely Attendees will learn how to: n Overcome price and payment objections

Attendees will learn:

n How to deal with low performers n Key tips for building successful teams

n How to develop, coach, and motivate your team n Methods for setting goals and tracking performance n How to develop winning team players n How to manage the F&I department effectively n Utilizations of Factory Warranty Disclosure

recommend for my BDC reps and future managers.

JOCELYNNE DEALERSHIP UNKNOWN

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G

W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N