Workshops & Seminars for Automobile Dealerships

October 2021

IMPROVE YOUR HIRING PROCESS Attract the talent you are looking for

FIRST CLASS PHONE MANNERS FOR RECEPTIONISTS The musts of telephone best practices

Tuesday, October 12, 2021

DATE

TIME 10:00am - 1:00pm INSTRUCTOR BIll McAndrews,

Tuesday, October 19, 2021

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

William D. McAndrews & Associates

MEMBER FEE $120.00 NON - MEMBER $200.00

MEMBER FEE $120.00 NON - MEMBER $200.00

Hiring the best talent is tough. Learn how to land the top prospects for every position in your dealership. Having trouble hiring for that desired skill set? Can’t seem to draw in the type of talent you seek? Learn ways to position your dealership in the marketplace as a de- sired destination for top talent. In this course, attendees will learn: n Ways to optimize your employer value proposition n To create a culture where the best employees want to work n Steps for writing effective career pages and job descriptions n How to empower employees to act as great corporate ambassadors n Techniques to actively build and leverage your brand in the recruitment marketplace

Learn to control calls, ask the right questions, and pro- mote a professional atmosphere at the dealership.

This highly interactive seminar provides best practices for all phases of a customer call, including opening, closing, and hold / transfer techniques. Learn what to say to ensure proper etiquette and a positive outcome. Attendees will learn to: n Identify the components of an effective opening n Avoid the most common telephone etiquette problems n Practice the recommended techniques for transferring callers or putting them on hold n Identify ways to effectively close the call to leave the customer with a positive impression n Best utilized voicemail communications WHAT PEOPLE ARE SAYING: FIRST CLASS PHONE MANNERS FOR RECEPTIONISTS Great instructor. Great presentation. Great information. – Zakyyah Millennium Toyota

ANNUAL LABOR LAW SEMINAR October 2021

Dealers are not only expected to be experts in selling and servicing cars, but also in evolving employment laws and regulations. This seminar will update dealers on the most signi fi cant challenges and provide practical solutions to everyday problems.

Register online: www.gnyada.com/education or call 718.746.5900 today!

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N