Workshops & Seminars for Automobile Dealerships

SERVICE ADVISOR’S GUIDE TO SELLING SERVICE AND REPAIR The ultimate game plan on increasing hours per R.O. and gross retention

SALES MANAGERS BOOT CAMP “I’ve been promoted to Sales Manager, now what?”

Thursday, October 21, 2021

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F & I Resources

Wednesday, October 20, 2021

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F & I Resources

MEMBER FEE $175.00 NON - MEMBER $300.00

MEMBER FEE $175.00 NON - MEMBER $300.00

Learn how to effectively work with your sales teams.

Learn how to communicate the importance of vehicle maintenance to customers while increasing service-dri- ven pro fi ts. Also learn to overcome common objections, telephone closing techniques building CSI, handling dif fi - cult customers, and much more. Participants will learn: n Strategies to get customers to agree on needed services n Methods to build rapport and learn about the customer n Position service needs based on the customer’s bene fi t n How to ensure trust and credibility in customer relation

General Sales and Sales Managers will learn the tools, tactics, and techniques for building and sustaining a high-performing sales team that hits its numbers every month. Participants will learn: n Improve your ability to increase your team's productivity n ECOA – NADA Finance Policy & Sales Compliance n Set the stage for an effective negotiation process that results in overall higher total customer yield n How to run effective sales meetings n How to hire and successfully retain A-level people all the time

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N