Workshops & Seminars for Automobile Dealerships

November 2021

THE MANAGEMENT TRANSITION: KEY SKILLS FOR NEW SUPERVISORS Successfully adjust to the changing expectations of your boss, peers, and subordinates

MANAGE AND COACH BDC AGENTS FOR SUCCESS Lead your BDC to deliver higher performance and better results

Wednesday, November 10, 2021

Thursday, November 11, 2021

DATE

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

TIME 10:00am - 1:00pm INSTRUCTOR BIll McAndrews,

MEMBER FEE $175.00 NON - MEMBER $300.00

William D. McAndrews & Associates

MEMBER FEE $120.00 NON - MEMBER $200.00

Learn to motivate BDC agents to increase appointments and raise customer satisfaction. This course will focus on the challenges and most com- mon management issues in today’s BDC departments. Supervisors will equip themselves to improve the effec- tiveness of teammembers, increase morale and create a working environment that maximizes satisfaction, per- formance, and retention. Attendees will learn: n How to identify the best attributes in BDC supervisors n The top 10 leadership traits and why they’re important n The most critical knowledge and skill areas for supervisors n Common errors supervisors make in managing BDC teams

You’ve recently been selected to become a new supervi- sor. Now you’re faced with leading a team, managing workloads and meeting new objectives. Learn how to successfully handle your new responsibilities.

Attendees will learn how to: n Develop credibility with your team

n Plan, monitor, and communicate for success n Motivate, delegate work, and deal with dif fi cult situations n Increase team productivity and satisfaction n Use different supervisory styles based on the situation

WHAT PEOPLE ARE SAYING: DEALING WITH DIFFICULT PEOPLE

Very informative and clear presentation. Excellent knowledge of the topic. Really, really relevant information. Learned some new techniques. Things will be a lot better at the dealership.

– Jose Teddy Nissan

10

C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N