Workshops & Seminars for Automobile Dealerships

December 2021

BILLERS’ WORKSHOP: PROCESSING NYS DMV TRANSACTIONS The essentials to being an ef fi cient and effective Biller

DEALING WITH DIFFICULT PEOPLE Never fall victim to those who have the potential to make life miserable

Thursday, December 9, 2021

DATE

TIME 10:00am - 1:00pm INSTRUCTOR BIll McAndrews,

Wednesday, December 8, 2021

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Jean Marie Rugg, General Manager, DMV-DIRECT

William D. McAndrews & Associates

MEMBER FEE $120.00 NON - MEMBER $200.00

MEMBER FEE $175.00 NON - MEMBER $300.00

Learn to make managing impossible employees easier.

Streamline your billing process, making it faster and more accurate.

Learn strategies for getting adversaries to cooperate, bul- lies to back off, wall fl owers to open up, and complainers to think before they speak. Knowing how to deal with dif fi cult people at work will allow you to approach your staff with greater con fi dence and your job with more en- joyment. Attendees will learn: n How to work with / work around negative people n The dos and don’ts of communicating with any dif fi cult person n When to go to a third party for help dealing with a problem person n How to handle employees who may offend others n How to manage a mix of older and younger employees

Learn to process DMV transactions, including compliance requirements, processing instructions, and how to sub- mit items to the DMV. Upon completion, you will under- stand the requirements for the DMV desk in the dealership and how to set it up to run smoothly and ac- curately. Attendees will learn about: n The process of registering vehicles in the dealership n The various DMV forms, including reports of sale, titles, and odometer disclosure n The fees associated with new vehicle registrations n The speci fi c terms used in registration processing n The timelines imposed by DMV

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N