Workshops & Seminars for Automobile Dealerships

THE SECRET TO SUCCESSFUL COMMUNICATION Fine - tune your techniques to become a better communicator

WHAT PEOPLE ARE SAYING: BDC & SALES BOOT CAMP Not my first time here. I have been doing BDC classes for years. As always, it’s good to refresh and go back to the basics. Mr. Rodriguez is great at what he does.

Wednesday, December 15, 2021

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $175.00 NON - MEMBER $300.00

Identify caller communication styles and select the best words and phrases to build rapport with your customers. Learn how to engage the customer, discover their needs, present solutions that bene fi t them and gain commitment for next steps. Attendees will learn to: n Identify types of opportunities and how they’re similar n Develop trust, con fi dence, and rapport in the engagement stage n Outline questioning techniques and sharpen listening skills for the discovery process n Position solutions in a positive way from the customer’s perspective n Reach the commitment level of the call and close the sale

Felicia Smith Haven Auto Group

Register online: www.gnyada.com/education or call 718.746.5900 today!

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N