Workshops & Seminars for Automobile Dealerships

January 2022

BDC & SALES BOOT CAMP Setting appointments that show

SUCCESSFUL TEAM MANAGEMENT Winning teams are made – they don’t just happen

Wednesday, January 12, 2022

Tuesday, January 18, 2022

DATE

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

TIME 10:00am - 1:00pm INSTRUCTOR BIll McAndrews,

MEMBER FEE $175.00 NON - MEMBER $300.00

William D. McAndrews & Associates

MEMBER FEE $120.00 NON - MEMBER $200.00

Powerful and effective techniques for BDC staff.

Learn effective leadership skills to inspire and in fl uence your staff to achieve team goals. Learn strategies and facilitation techniques for building great teams and creating successful dynamics. You will develop skills that enhance communication and trust, and align teammembers around shared goals so they can effectively plan, communicate, execute, and deliver. Attendees will learn: n How to deal with low performing teams n Key tips to turning around and building successful teams n Ideas about how to develop, coach, and motivate your team n Methods for setting goals, objectives and tracking performance n How to develop winning team players

Discover proven strategies to make the most of every phone call. Learn how to set solid appointments, effec- tive objection handling, and more. Included are partici- pant workbooks, tailored role-plays, and real-time phone coaching. Attendees will learn how to: n Distinguish words and phrases that can be used to demonstrate interest and support n Select the right language to convey your message n Avoid using negative terminology and replace with positive phrases n Identify key words to work into speech to build rapport n Keep a call on track and arrive at a positive outcome

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N