Workshops & Seminars for Automobile Dealerships

February 2022

DMV BILLERS’ WORKSHOP: PROCESSING OUT - OF - STATE TRANSACTIONS Ef fi ciently and effectively process out - of - state deals

MANAGE AND COACH BDC AGENTS FOR SUCCESS Lead your BDC to deliver better results

Wednesday, February 9, 2022

DATE

Tuesday, February 8, 2022

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Jean Marie Rugg, General Manager, DMV-DIRECT

MEMBER FEE $175.00 NON - MEMBER $300.00

MEMBER FEE $120.00 NON - MEMBER $200.00

Learn to motivate BDC agents to increase appointments and raise customer satisfaction. This course will focus on the challenges and most com- mon management issues in today’s BDC departments. Supervisors will equip themselves to improve the effec- tiveness of teammembers, increase morale, and create a working environment that maximizes satisfaction, per- formance, and retention. Attendees will learn: n How to identify the best attributes in BDC supervisors n The top 10 leadership traits and why they’re important n The most critical knowledge and skill areas for supervisors n Common errors supervisors make in managing teams

Learn the complex registration and titling process for out- of-state transactions that require in-depth expertise to properly complete. Learn how to handle the added hurdles of an out-of-state vehicle deal, quickly and properly – from stocking to com- pleting title and registration. Each attendee receives a complete reference manual to keep on fi le at their dealer- ship. Attendees will learn how to: n Properly complete required forms for New Jersey, Connecticut, Pennsylvania, and Florida n Con fi gure sales tax for each of the different states n Avoid application rejection n Handle the different types of transactions (lease vs. retail)

ESSENTIALS OF STRATEGIC LEADERSHIP AND MANAGEMENT Develop proactive approaches to meet the complex challenges of your team

Thursday, February 10, 2022

DATES

TIME 10:00am - 1:00pm INSTRUCTOR BIll McAndrews,

William D. McAndrews & Associates

MEMBER FEE $120.00 NON - MEMBER $200.00

This course is geared toward senior managers who want to gain the tools and ability to qualitatively improve the performance of them and their team. You’ll learn key components of team dynamics and how individual goals, values, strengths, and weaknesses can affect your style of management in maximizing team performance. Attendees will learn how to: n Lead versus manage to negotiate for win-win outcomes n Communicate with diverse teammembers effectively n Understand and interpret emotions and body language n Solve problems creatively n Make sound decisions and effectively manage time

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N