Workshops & Seminars for Automobile Dealerships

BDC & SALES BOOT CAMP Setting appointments that show

Thursday, April 7, 2022

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $175.00 NON - MEMBER $300.00

Powerful and effective techniques for BDC staff.

Discover proven strategies to make the most of every phone call. Learn how to set solid appointments, effective objection handling, and more. Included are participant workbooks, tailored role-plays, and real- time phone coaching. Attendees will learn how to: n Distinguish words and phrases that can be used to demonstrate interest and support n Select the right language to convey your message n Avoid using negative terminology and replace with positive phrases n Identify key words to work into speech to build rapport n Keep a call on track and arrive at a positive outcome.

WHAT PEOPLE ARE SAYING: BDC & SALES BOOT CAMP

Very well presented. Learned a few pointers. Mark took his time to make us understand the mechanics of the car business. I learned a lot in just 6 hours. I plan on coming back for more training classes in the near future!

– Laura Pepe In fi niti

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N