Workshops & Seminars for Automobile Dealerships

SERVICE ADVISOR’S GUIDE TO SELLING SERVICE AND REPAIR The ultimate game plan on increasing hours per R.O. and gross retention

Thursday, May 26, 2022

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F & I Resources

MEMBER FEE $175.00 NON - MEMBER $300.00

Learn how to communicate the importance of vehicle maintenance to customers while increasing service-dri- ven pro fi ts. Also learn to overcome common objections, telephone closing techniques building CSI, handling dif fi - cult customers, and much more. Participants will learn: n Strategies to get customers to agree on needed services n Methods to build rapport and learn about the customer n Position service needs based on the customer’s bene fi t n How to ensure trust and credibility in customer relation

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N