Workshops & Seminars for Automobile Dealerships

June 2022

COACHING BDC AGENTS FOR SUCCESS Managing your BDC to deliver higher performance and better results

DMV BILLERS’ WORKSHOP: PROCESSING OUT - OF - STATE TRANSACTIONS Ef fi ciently and effectively process out - of - state deals

Tuesday, June 7, 2022

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

Wednesday, June 8, 2022

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Jean Marie Rugg, General Manager, DMV-DIRECT

MEMBER FEE $175.00 NON - MEMBER $300.00

MEMBER FEE $120.00 NON - MEMBER $200.00

Learn to motivate strategies that will increase appoint- ments and raise customer satisfaction.

Learn the complex out-of-state registration and titling process which requires in-depth expertise to properly complete. Learn to handle the added hurdles of an out- of-state vehicle deal, quickly and properly – from stocking to completing title and registration. Attendees receives a complete reference manual to keep on fi le at their dealership. Attendees will learn how to: n Properly complete required forms for New Jersey, Connecticut, Pennsylvania, and Florida n Con fi gure sales tax for each of the different states n Avoid application rejection n Handle the different types of transactions (lease vs. retail)

This course will focus on the most common manage- ment issues in today’s BDC. Supervisors will equip them- selves to improve the effectiveness of teammembers, increase morale and create a working environment that maximizes satisfaction, performance, and retention. Attendees will learn: n How to identify the best attributes in BDC supervisors n The top 10 leadership traits and why they’re important n The most critical knowledge and skill areas for supervisors n Common errors supervisors make in managing BDC teams

WHAT PEOPLE ARE SAYING: SUCCESSFUL TEAM MANAGEMENT Great course to review the core principles of management. Very impressed!

– Jeffrey Mercedes - Benz of Huntington

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N