Workshops & Seminars for Automobile Dealerships

SUCCESSFUL TEAM MANAGEMENT Winning teams are made – they don’t just happen

ACHIEVING F & I EXCELLENCE Maximize every pro fi t opportunity in the F & I of fi ce

Wednesday, June 15, 2022

Tuesday, June 21, 2022

DATE

DATE

TIME 10:00am - 1:00pm INSTRUCTOR BIll McAndrews,

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F & I Resources

William D. McAndrews & Associates

MEMBER FEE $175.00 NON - MEMBER $300.00

MEMBER FEE $120.00 NON - MEMBER $200.00

Dramatically increase your F & I sales, pro fi ts, and cus- tomer satisfaction.

Learn strategies and facilitation techniques for building great teams and creating successful team dynamics. You will develop skills that enhance communication and trust, and align teammembers around shared goals so they can effectively plan, communicate, execute, and deliver.

This class is designed to provide F & I Managers with the selling skills necessary to maximize every pro fi t opportu- nity in the F & I of fi ce, as well as enhance the customer’s F & I experience. Learn to quickly discover customer needs, demonstrate products, and overcome objections. During this session, participants will learn how to: n Maximize your F & I revenues n Overcome objections and close sales n Add value to your customer’s purchase experience n Take the pressure out of the F & I selling process

Attendees will learn: n How to deal with low performers n Key tips to building successful teams

n How to develop, coach, and motivate your team n Methods for setting goals and tracking performance n How to develop winning team players

PROFITABILITY & COMPLIANCE IN F & I Provide customers with a great experience through complete disclosure, integrity, and a customer friendly F & I process

ADVANCED NEGOTIATION SKILLS Innovative negotiation strategies to excel in sales

Wednesday, June 22, 2022

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F & I Resources

Thursday, June 16, 2022

MEMBER FEE $175.00 NON - MEMBER $300.00

DATES

TIME 10:00am - 4:00pm INSTRUCTOR Judy Vann Karstadt, JV Solutions LLC

MEMBER FEE $175.00 NON - MEMBER $300.00

Learn how to steer all customer negotiations toward a win-win outcome.

F & I pro fi tability is a product of complete integrity. Cus- tomers buy from your dealership not only because you sell what they want, but because they trust you. Learn to handle every transaction honestly and in total compli- ance with the law. Attendees will learn the: n Complete consumer privacy and information security rules n Regulatory maze that surrounds disclosure requirements n Requirements on how to handle credit analyses n Proper techniques for presenting products and services n Best practices that contribute to a successful F & I operation

Today’s customers are more sophisticated and knowl- edgeable than ever; to reach successful outcomes with buyers, sales professionals must now be master negotia- tors. This class focuses on the developing and strength- ening of sales negotiation skills, while keeping in mind the need to maintain lasting, bene fi cial customer rela- tionships. Attendees will learn how to: n Build trust when negotiating n Show how the deal math works to ease apprehensions n Remove barriers for effective communications n Plan for objections and prepare counter strategies n Establish an honorable reputation

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G / W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N