GNYADA_2014_Fall_Seminars

Welcome to the fall 2014 semester of the Greater New York Automobile Dealers Association’s Education & Training programs for the Retail Automotive Industry.

The Greater New York Automobile Dealers Association’s Education & Training Programs play a critical role in preparing dealership professionals for the competitive challenges of the automotive retail industry. Our programs train new and seasoned professionals to improve the operations and profitability results within each department of the dealership.

Within this catalog, you will see that we’ve added plenty of new classes and updated many of our regular trainings to meet the challenges of doing business in today’s social marketplace and data-driven economy.

Our team of instructors train automotive professionals to improve operations, become more profitable, and help realize job potential by providing face to face, hands-on training in areas such as:

BDC

Compliance

n

n

Digital Retailing

F&I

n

n

Management

Office Operations

n

n

Sales

Service

n

n

To reserve your seat today, call the GNYADA Education & Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register online at www.autoedcenter.com/education/seminars.

All classes take place at The Center for Automotive Education & Training, located at 15-30 Petracca Place, Whitestone, NY 11357. We look forward to seeing you.

Robert Vail Chairman

Mark Schienberg

Nick Toomey

President

Education Committee Chairman

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 1

GNYADA SALES ACADEMY: Learned a lot… Great!! [The instructor] presented well and the information package and slide show were very well organized. Learning how to slow down and get personal with the customer to learn their wants and needs was very helpful. Great instructor!! Darnell Wiltshire, Sun Buick-GMC

SELLING SKILLS FOR SERVICE ADVISORS: Would love to do this class again and bring my co-workers. Emory Singletary, Fordham Toyota

MANAGING DIFFICULT PEOPLE: First time going to a GNYADA seminar and really enjoyed it. Kelly Ruppieko, Rallye Acura

BDC & SALES BOOT CAMP: This was the best sales training I’ve ever been to and I’ve been to hundreds.

Herman Anyangwe Silver Star Motors

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 2

Seminars At-a-Glance/Calendar View ....................................................................... 4 September Seminars ..................................................................................................... 6 October Seminars ......................................................................................................... 7 November Seminars ................................................................................................... 9 December Seminars .................................................................................................. 11

13 14

Meet the Instructors ..............................................................................................

Cost and Policies ........................................................................................................

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 3

UPDATED

U UPDATED

U UPDATED

COMPLIANCE

U

C

UPDATED

UPDATED

NEW

COMPLIANCE

UPDATED

C

NEW

NEW

A

NEW

UPDATED

NEW

U

COMPLIANCE

UPDATED

NEW

U T

NEW

NEW

COMPLIANCE

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 4

REGULATORY COMPLIANCE SEMINARS GNYADA Regulatory Compliance Seminars provide members the opportunity to hear from experts who are knowledgeable in the rules and regulations governing dealerships and who can provide members with practical solutions and best practices to respond to the ever growing regulatory demands of running a franchised new car dealership.

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 5

CONQUERING OBJECTIONS Learn how to overcome common objections and turn that "no" into "yes."

MANAGING DIFFICULT PEOPLE Never again fall victim to those who make life miserable for the rest of us.

Presented by Frank Phillips, FCP-Sales Masters

Presented by Bill McAndrews, William D. McAndrews & Associates

Date: Time:

September 17, 2014 10:00am-4:00pm

Date: Time:

September 23, 2014 10:00am-1:00pm

Member Fee: $125.00

Member Fee: $85.00

This seminar will give you the tools to overcome all your customers’ hesitations when they’re in your showroom or on the phone. Discover an arsenal of strategies that will conquer objections, influence customer buying decisions, and successfully close more sales. The techniques you’ll learn in this powerful seminar will give you the edge when it comes to overcoming objections and finish- ing the deal. SERVICE ADVISOR TRAINING: THE LINK BETWEEN THE CUSTOMER AND SERVICE DEPARTMENT Service advisors will master customer concerns, and learn to put the most difficult sales objections to rest.

This seminar is packed with practical tips guaran- teed to make Managing Difficult People easier!

Learn strategies for getting adversaries to cooperate, bullies to back off, wallflowers to open up, and chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your staff with greater confidence.

FRANCHISE LAW SEMINAR

Presented by GNYADA

Date: Time:

September 24, 2014 9:00am-12:00pm

GNYADA Member Fee: FREE

Presented by Frank Phillips, FCP-Sales Masters

The Greater New York Automobile Dealers Association is pleased to present this special program exclusively for Dealer Principals and General Managers to discuss dealer rights under the New York State Franchise Motor Vehicle Dealer Act. Leading franchise law experts from New York and around the coun- try will address hot topics and latest trends. Don’t miss this opportunity to discover the key protections afforded under New York’s Franchise Law.

Date: Time:

September 18, 2014 10:00am-4:00pm

Member Fee: $125.00

The seminar will teach service advisors how to achieve peak performance, increase sales, and raise customer satisfaction. In this day of intense competition, it has become vital that service advisors take their selling skills to an advanced level. Service advisors will learn to mas- ter how to overcome objections, telephone closing techniques, building CSI, and much, much more.

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 6

MAXIMIZE PROFITS IN PRE-OWNED VEHICLES Most customers do research before they buy… are you doing yours?

Presented by Frank Phillips, FCP-Sales Masters

Date: Time:

October 8, 2014 10:00am-4:00pm

Member Fee: $125.00

This seminar is loaded with tips guaranteed to put your used vehicle department on the road to greater prof- itability. The opportunity is BIG. Effectively managing your used vehicle inventory is the ultimate goal of any used vehicle department. Explore the strategies, processes, and func- tions that will transform your used vehicle department into a profit-producing powerhouse.

TRAIN THE TRAINER Enhance your training and engage your audience.

Presented by Ken Carlson, Director of Training for Manage-Rite, Inc.

DATA DRIVEN SALES STRATEGIES Learn how to use your customer information to increase profits. N EW

Date: Time:

October 9, 2014 10:00am-4:00pm

Member Fee: $125.00

Presented by Mark Rodriguez, Auto Client Care, Inc.

This seminar takes your training technique to the next level.

Date: Time:

October 14, 2014 10:00am-4:00pm

Member Fee: $125.00

If you are accountable for training, this workshop is for you! Learn to train in a way that’s interesting and interac- tive for even the most boring topics. Learn strategies to enhance your training and creative ways to engage your staff.

This seminar will teach you how to target the right person, with the right product, at the right time, for the right price. The more you know about your customers, the more accurately you can target your efforts. Learn to har- ness the information locked in your customer data, to remove the guesswork from your prospecting efforts and effectively reach out to your customers.

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 7

LABOR LAW SEMINAR

Presented by GNYADA’s Employee Relations Plan

Date: Time:

October 15 OR 21, 2014

9:00am-12:00pm

Member Fee:

First registration FREE w/ERP membership; $49 ea. add’l regs.

INFORMATION SAFEGUARDS AND IDENTITY THEFT PROTECTION Avoid hefty penalties for data security breaches and sales to identity thieves. Presented by Randy Henrick, Assoc. General Counsel & Lead Compliance Counsel, DealerTrack, Inc. GNYADA’s ERP presents this program for Dealer Principals, GMs and HR Managers to discuss labor law updates and trends impact- ing dealerships. Some of the topics to be cov- ered by labor law experts include: background checks, hiring employees with prior criminal convictions, leaves of absence, compliance with state and federal rules for paying exempt and non-exempt employees, and proper use of social media in the hiring process.

GNYADA SALES ACADEMY Covering every phase of the selling process, from prospecting to delivery.

Presented by Ken Carlson, Director of Training for Manage-Rite, Inc.

Date: Time:

October 22-23, 2014

10:00am-4:00pm BOTH DAYS

Date: Time:

October 23, 2014 10:00am-1:00pm

Member Fee: $149.00

Member Fee: $85.00

This seminar is bursting with surefire techniques to help you close more deals. Salespeople will start selling cars right away with this intensive introduction to automotive retailing. This thorough, highly interactive two-day Sales Academy will equip you with the tools and tech- niques you need to improve your performance and achieve success.

Mandatory seminar for those who want to protect their dealership against Identity Theft.

A data security breach may be your dealership’s biggest prospective liability. Learn the federal and state laws and regulations relating to a dealer’s obli- gations to safeguard and securely dispose of cus- tomer information and to verify customer identities.

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 8

THE 5 “C”S OF HIGH PERFORMING TEAMS You cannot afford to keep spending money to drive traffic to your dealership only to have your employees blow up the deal.

BDC & SALES BOOT CAMP What to say and how to say it to get more customers in your dealership.

N EW

Presented by Mark Rodriguez, Auto Client Care, Inc.

Presented by Glenn Pasch, CEO of PCG Digital Marketing

Date: Time:

November 13, 2014 10:00am - 4:00pm

Date: Time:

Member Fee: $125.00

November 6, 2014 10:00am-1:00pm

Member Fee: $85.00

This seminar is loaded with phone strategies guaranteed to get better results from your BDC.

This seminar will get your team to have a significant impact on achieving goals and building business.

Our BDC & Sales Boot Camp will turn your BDC around, invigorate your people, engage your staff, and double their production. Learn what to say, how to say it, why to say it a certain way, and most importantly, what the client hears. THE SALES PROCESS – REDEFINED Meet the Millennials: The consumers to change the dealership landscape. N EW

Too often dealerships fail because their employees are not working as an effective team. It is a “Looking out for myself” mentality. Learn the tools to create effi- cient, highly motivated and productive teams in any department of your dealership. INTEGRITY & PROFITABILITY OF F&I Learn to maintain compliance while generating revenue in a legal, ethical manner. N EW

Presented by Sean V. Bradley, Dealer Synergy

Date: Time:

Presented by Judy Vann Karstadt, JV Solutions LLC

November 18, 2014 10:00am-4:00pm

Date: Time:

Member Fee: $125.00

November 12, 2014 10:00am - 4:00pm

Member Fee: $125.00

This seminar will finally answer the question: How do I sell cars to Millennials? Learn the motivations, opinions and behaviors of this unique new generation of car shoppers. As their pur- chasing power increases and they continue to drive consumer demand, it’s necessary to reevaluate your sales process and redefine strategies to engage them.

This seminar deliberates how compliance and ethics are a critical element of the F&I process.

F&I profitability is a product of complete integrity. Customers buy from your dealership not only because you sell what they need or want; they buy from you because they trust you. Learn to handle every transac- tion honestly and in total compliance with the law.

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 9

NYS DMV CERTIFIED INSPECTOR TRAINING AND EXAM Become a Certified Motor Vehicle Inspector. Presented by Larry Levine, NYS DMV Office of Technical Services and Clean Air 8:00am-1:00pm Requires a $25 check or money order payable to the Commissioner of Motor Vehicles Required Class and Exam for Service Technicians looking to perform DMV Inspections in New York. Learn the NYS Department of Motor Vehicles’ process and requirements to properly inspect vehicles. The class is immediately followed by the certification exam. You will leave with a temporary certificate to begin inspecting vehicles contingent on a passing grade on the exam. Space is limited. Only 30 seats available. Date: Time: November 19, 2014

ANNUAL TAX FORUM

Presented by GNYADA

Date: Time:

November 19, 2014

9:00am-12:30pm GNYADA Member Fee: No fee GNYADA Members only The Greater New York Automobile Dealers Association presents this unique program for Dealer Principals, Controllers and General Managers to discuss the complexities of compli- ance with State and Federal tax requirements. Tax experts will address hot topics and the latest trends relating to sales tax audits, internal controls, internet advertising, fuel tax credits and more.

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 10

THE DOS AND DON’TS OF AUTOMOTIVE BILLING Learn the essential steps to becoming an efficient and effective biller.

THE RISE AND FALL OF YOUR CSI Deliver customer service experience that separates you from the pack. Presented by Dave Finley, Sr. Consultant/Business Development Trainsmart, Inc. N EW

Presented by Jean Marie Rugg, General Manager DMV-Direct

Date: Time:

Date: Time:

December 9, 2014 10:00am-4:00pm

December 11, 2014 10:00am-4:00pm

Member Fee: $125.00

Member Fee: $125.00

After attending this seminar you’ll experience a faster, more accurate billing process Learn to properly complete the necessary paperwork for processing a motor vehicle deal - from stocking through completion of the title and registration process. Each attendee will receive a complete refer- ence manual to take back to the dealership. WHY SHOULD I WORK FOR YOU? Learn the diverse set of skills you need to manage your dealership’s greatest resource – its people. N EW

This seminar is packed with tips to create that “WOW” moment for all your customers. Developing a customer-centric culture is critical to building solid customer relationships. This workshop will teach everyone in your dealership to understand their role in providing an exceptional customer experi- ence that goes way beyond customer satisfaction.

Presented by Bill McAndrews, William D. McAndrews & Associates

Date: Time:

December 10, 2014 10:00am-1:00pm

Member Fee: $85.00

This seminar is chock-full of great tips on attracting and obtaining a talented workforce.

You compete to attract and retain employees who have rising expectations for financial compensation, quality of work, and advancement opportunities. Learn to develop a culture that attracts great people, make the most of your available resources, and accel- erate goal achievement.

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 11

TACTICAL DATABASE MARKETING Learn to strategically target your marketing efforts to get the best results. N EW

OSHA SEMINAR

Presented by GNYADA’s Employee Relations Plan

Presented by Jill Levy, Marketing Consultant, Naked Lime Marketing

Date: Time:

December 17, 2014 8:30am-10:30am FREE w/ERP membership

Date: Time:

December 16, 2014 10:00am-1:00pm

Member Fee:

Member Fee: $85.00

This seminar will teach you how to use all that cus- tomer data you’ve been collecting to drive sales and increase profits in sales, service, and parts. When is the last time your customers were in for service? Has it been more than a year? Two years? Does that customer still own that car? Recapture your lost customers with targeted and relevant messages sent through the right channel at the right time.

The Greater New York Automobile Dealers Association presents this annual seminar for Dealer Principals, Service Managers and General Managers to discuss Federal, State and local environmental and safety rules impacting dealership operations. Environmental and Regulatory Compliance experts will address new OSHA regulations, Global Harmonization Systems (upcoming changes to Right-to-Know rules) training requirements, above ground storage tank compliance, new OSHA enforce- ment and New York City Right-to-Know filing requirements.

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 12

William McAndrews is a business advisor pro- viding guidance in strategy development and implementation, marketing services, organiza- tional tactics and management solutions. Bill also provides leadership coaching and mentor- ing, as well as assisting organizations with day- to-day management issues. Glenn Pasch is a trainer at heart. He is a speaker, writer, coach and operations strategist as well as a customer service fanatic. Glenn has more than 20 years of experience with a proven track record of leading diverse teams of professionals to new levels of achievement in a variety of highly competitive and fast-paced markets. Frank Phillips career has extended more than 40 years in the automotive industry. After com- pleting VW’s notable ‘Train the Trainer’ course, he became a sales trainer for Worldwide VW, Porsche and Audi Eastern. Frank started FCP- Sales Masters conducting seminars and classes throughout the U.S. and Canada for dealerships, dealer associations and manufacturers and has Mark Rodriguez is founder & president of Auto Client Care, Inc., a leading automotive sales and sales management training organization. With over 20 years combined automotive retail and training experience, Mark Rodriguez specializes in training and coaching dealership personnel from all departments to deliver world class cus- tomer excellence over the phone. He is a mem- Jean Marie Rugg is General Manager of DMV- Direct, a division of GNYADA. Jean offers sub- stantial knowledge in the titling and registration of vehicles in New York State, as well as many other states around the country. Her hands-on experience as an automotive biller enables her to explain laws and procedures in terms that dealership employees instantly understand. Judy Vann Karstadt has nearly three decades experience in the retail auto industry, and spe- cializes in training for sales and marketing, F&I, and management. Judy is an AFIP Accredited Facilitator for the AFIP Certification Program and has taken hundreds of F&I managers through the program.

Ken Carlson is Director of Training for Manage- Rite, Inc., Automotive Training Division. He has over 28 years of retail automotive experience and is AFIP Certified (Senior). Ken has con- ducted seminars for Sales, F&I, Sales Manage- ment, After Sale, and Service Manager/Advisor personnel for dealer associations throughout the United States.

Sean V. Bradley is a top automotive trainer and consultant and is currently one of the most sought after subject matter experts for Internet Sales, Business Development and Digital Mar- keting. Beginning his career as a sales consult- ant, Sean learned the business from the ground up holding many positions at dealerships such as Sales Manager, Internet Sales Manager, Special Finance Manager and Business Development Director. Dave Finley is an expert communicator, con- sultant, trainer, and leader with extensive skills and knowledge related to improving people and organizational performance. He focuses on establishing and sustaining effective and endur- ing client and team relationships. Dave achieves measurable results related to improved client and employee satisfaction and retention, greater productivity, and increased profitability by leveraging his extensive business acumen and leadership experience.

been conducting classes for GNYADA since 1991.

Randy Henrick is DealerTrack’s Associate Gen- eral Counsel for regulatory and compliance matters. He authors DealerTrack’s annual Com- pliance Guide and writes articles that appear in numerous legal and auto industry journals such as Dealer magazine as well as articles and video blogs on www.thecomplianceguide.com. Larry Levine works as a Technical Analyst with the NYS DMV Office of Technical Services and Clean Air. His current position involves assisting in the analysis and evaluation of emissions in- spection programs and as a troubleshooter for the NYVIP II inspection program. Jill Levy literally grew up in the car business. Jill started her career while in high school working part-time in Long Island auto dealerships. After college, Jill worked for a variety of dealerships as a DMS and BDC Director. She now works as a marketing consultant in Reynolds and Reynolds Naked Lime Marketing division.

ber of the National Speakers Association and has instructed some of the most well-attended seminars presented by GNYADA.

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 13

To reserve your seat today, or if you have any questions, contact the GNYADA Education & Training Team.

GNYADA EDUCATION & TRAINING TEAM

Edward P. Gazzillo, Director of Education & Training Ed@gnyada.com 718.746.5900 Carole Rogner, Professional Development Coordinator Carole@gnyada.com 718.640.2012

Registration: Register online at www.autoedcenter.com/education, call the GNYADA Education & Training team directly at 718.640.2012, or fax a registration form to 718.407.6970. Registration Fees: Classes vary in cost. However, most courses are $85 or $125 for dues-paying GNYADA Members. Registration fees cover comprehen- sive course materials and refreshments. Nonmembers, who are interested in attending any of these courses, please call 718.640.2012 for rates. How to Pay: Member dealerships are billed upon registration. Nonmember dealerships are required to pay fees before the start of the class. Please call 718.640.2012 for payment information. Professional Automotive Education (PAE) Points: For every dollar a GNYADA member dealership spends on seminars at the Center for Automotive Education & Training it will earn one PAE Point. Once a dealership accumulates 1,000 PAE Points, it will be rewarded one free seminar for one person. To learn more about the PAE program or to find out how many PAE points you have, contact Carole Rogner at Carole@gnyada.com. Cancellations: If you cannot attend, you may send a substitute or receive full credit toward a future enrollment. For cancellations made three or more business days before the event, you may request a refund. If a registration is cancelled less than three business days prior to a seminar or the participant doesn’t show up, the seminar registration fees are not refundable.

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 14

15-30 Petracca Place, Whitestone, NY 11357 I 718.640.2000 I autoedcenter.com

DIRECTIONS

From Long Island: Travel west on LIE, Southern State or Northern State Parkway to Cross Island Parkway North (becomes Whitestone Express- way), exit at 20 th Avenue (Exit 15). Go to traffic light and make a right turn onto 20 th Avenue. Proceed one block to next traffic light and make a right turn onto Petracca Place. FromWestchester: Travel south on the Hutchin- son River Parkway to the Whitestone Bridge to the Whitestone Expressway, exit at 20 th Avenue (second exit over bridge). Continue on the service road to traffic light and make a right turn onto 20 th Avenue. Proceed one block to the next traffic light and make a right turn onto Petracca Place. From NYC: Travel east on the Grand Central Park- way or LIE to Whitestone Expressway, follow signs to the Whitestone Bridge, exit before bridge at 20 th Avenue (Exit 15). Go to traffic light and make a left turn onto 20 th Avenue. At the second traffic light, make a right turn onto Petracca Place. From New Jersey: Take the George Washington Bridge to the Cross Bronx Expressway; follow signs to the Whitestone Bridge into Queens to the Whitestone Expressway. Exit at 20 th Avenue (sec- ond exit over bridge), continue on the service road to traffic light and make a right turn onto 20 th Avenue. Proceed one block to next traffic light and make a right turn onto Petracca Place.

s

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 15

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY

Registration Form

Please print clearly Dealership: ___________________________________________________________________________________________ First Name: _____________________________________ Last Name: ___________________________________________ Dealership Position: ____________________________________________________________________________________ Dealership Address: _________________________________________ City: __________________ State: _____ Zip: _______ Phone: _______________________ Fax: _______________________ Email: ________________________________________

(please check appropriate rate, fill in number of attendees and multiply for subtotal)

GNYADA SEMINAR

DATE(S)

MEMBER FEE

NON-MEMBER FEE ATTENDEES SUBTOTAL

________

$ _________

Conquering Objections

Sept. 17

n $125

n $250

________

$ _________

Service Advisor Training

Sept. 18

n $125

n $250

________

$ _________

Managing Difficult People

Sept. 23

n $85

n $150

________

$ _________

Maximize Profits in Pre-Owned Vehicles

Oct. 8

n $125

n $250

________

$ _________

Train the Trainer

Oct. 9

n $125

n $250

________

$ _________

Data-Driven Sales Strategies

Oct. 14

n $125

n $250

________

$ _________

GNYADA Sales Academy

Oct. 22 & 23

n $149

n $300

________

$ _________

Information Safeguards and Identity Theft Protection

Oct. 23

n $85

n $150

________

$ _________

The 5 Cs of High Performing Teams

Nov. 6

n $85

n $150

________

$ _________

Integrity & Profitability of F&I

Nov. 12

n $125

n $250

________

$ _________

BDC & Sales Boot Camp

Nov. 13

n $125

n $250

________

$ _________

The Sales Process – REDEFINED

Nov. 18

n $125

n $250

________

$ _________

NYS DMV Certified Inspector Training and Exam

Nov. 19

n $25 to NYS DMV (please call)

________

$ _________

The Dos and Don’ts of Automotive Billing

Dec. 9

n $125

n $250

________

$ _________

Why Should I Work for You?

Dec. 10

n $85

n $150

________

$ _________

The Rise and Fall of Your CSI

Dec. 11

n $125

n $250

________

$ _________

Tactical Database Marketing

Dec. 16

n $85

n $150

Total Due $ _________

To register, complete form and fax to: 718.407.6970 For information or to register for Dealer Services seminars not listed, contact susan@gnyada.com or call 718.746.5900

GREATER NEW YORK AUTOMOBILE DEALERS ASSOCIATION CENTER FOR AUTOMOTIVE EDUCATION & TRAINING

ALL SEMINARS TAKE PLACE AT THE CENTER FOR AUTOMOTIVE EDUCATION & TRAINING LOCATED AT 15-30 PETRACCA PLACE, WHITESTONE, NY 11357

A DIVISION OF

GNYADA CHAIRMAN ROBERT VAIL

GNYADA PRESIDENT MARK SCHIENBERG

EDUCATION COMMITTEE NICK TOOMEY – CHAIRPERSON LEE CERTILMAN SUZANNE COCHRANE JOHN DONALDSON

IRWIN GARSTEN ROBERT KNAPP JOHN LASORSA GARY SCHIMMERLING

DIRECTOR OF EDUCATION & TRAINING EDWARD P. GAZZILLO

PROFESSIONAL DEVELOPMENT COORDINATOR CAROLE ROGNER

The Greater New York Automobile Dealers Association (GNYADA) represents franchised new car and truck dealers in Westchester, Rockland, New York City and Long Island. Our members sell, lease, and service new and used cars and trucks. GNYADA also owns and manages the New York International Automobile Show, the oldest and largest-attended auto show in North America. 18-10 Whitestone Expressway, Whitestone, NY 11357 718.746.5900 Fax 718.746.5557 www.gnyada.com

Made with