GNYADA 2019 Membership Directory & Services Guide

2019

MEMBERSHIP DIRECTORY & SERVICES GUIDE WWW.GNYADA .COM

ABOUT GNYADA

ABOUT GNYADA

2019

MEMBERSHIP DIRECTORY & SERVICES GUIDE

FROM THE CHAIRWOMAN

I am pleased to present you with the 2019 Membership Directory and Services Guide. This annual GNYADA publication is an invaluable resource, serving as both a guide to the Association’s vast suite of member services and a primer on rules and strategies to enhance your business operations.

The Membership Directory and Services Guide is just one of the many comprehensive services GNYADA provides for its members. From the Association’s Dealer Hotline to its Field Services Team; Compliance Guidance to its Educational and Training Seminars; and Advocacy/Lobbying efforts with local and state legislators. Additionally, our members have access to DMV-DIRECT’s Registration & Title services, the Insurance Brokerage, and of course The New York International Auto Show as well as everything else the Association does. GNYADA is here to help us run our businesses and adapt to the ever-changing environment of operating a dealership.

Thank you to all the contributors for the invaluable information included in the 2019 Membership Directory and Services Guide; and to all the advertisers that help GNYADA continue to provide you with this resource.

Best Regards,

Best regards, Jane Millman, Chairwoman Greater New York Automobile Dealers Association

2019 MEMBERSHIP DIRECTORY

ABOUT GNYADA Officers 2019 - 2020 . . . . . . . . . . . . . . . . . . 1 Directors 2019 - 2020 . . . . . . . . . . . . . . . . . 2 Committees . . . . . . . . . . . . . . . . . . . . . 3-4 GNYADA Staff . . . . . . . . . . . . . . . . . . . . 6-8 GNYADA . . . . . . . . . . . . . . . . . . . . . . . 9-10 Key Events & Activities . . . . . . . . . . . . . 11-13 SERVICES FOR DEALERS Dealer Services . . . . . . . . . . . . . . . . . . . . 14 Licensing & Surety Bonds . . . . . . . . . . . . . . 16 Warranty Parts Program . . . . . . . . . . . . . . 16 Gov’t Relations / DMV-DIRECT . . . . . . . . . 18-20 GNYADA Insurance Brokerage . . . . . . . . . 20-22 Education & Training . . . . . . . . . . . . . . . . 22 PREFERRED VENDORS Dealer Discount Club (DDC) . . . . . . . . . . 24-26 EDUCATION & TRAINING Education & Training . . . . . . . . . . . . . . . . 28 Scholarships . . . . . . . . . . . . . . . . . . . . . 30 GNYADA Job Bank . . . . . . . . . . . . . . . . . . 30 Automotive Youth Education Systems . . . . . . . 31 HOT TOPICS Used Car Recalls . . . . . . . . . . . . . . . . . . . 33 Preprinted Fees . . . . . . . . . . . . . . . . . . . . 34 Required Signage . . . . . . . . . . . . . . . . 36-40 Failure to Post Refund Sign . . . . . . . . . . . . . 41 Compliance for NYC Dealers . . . . . . . . . . 42-48 New York State Voting Leave . . . . . . . . . . . . 49 NYC Hair Discrimination . . . . . . . . . . . . . . 50 Paid Family Leave . . . . . . . . . . . . . . . . 51-52 Westchester County Earned Sick Leave . . . . 53-54 NYS Anti Sexual Harassment . . . . . . . . . . 55-57 Harassment . . . . . . . . . . . . . . . . . . . . 58-59 Employee Handbooks . . . . . . . . . . . . . . . . 60 Used Car Buyers Guides . . . . . . . . . . . . . . . . 62 Verifi . . . . . . . . . . . . . . . . . . . . . . . . 63-64 NYC DCA Secondhand Dealer Inspection List . 65-70 NYC DCA Retail Inspection Checklist . . . . . 71-74 Reporting Deadline Extended . . . . . . . . . . . 75 License Plate Laws . . . . . . . . . . . . . . . . . . 76 Dealership Vehicle Tickets . . . . . . . . . . . . . 76 Common DMV Errors . . . . . . . . . . . . . . . . 77 Revising Registrations . . . . . . . . . . . . . . . 78 Attorney Form Use . . . . . . . . . . . . . . . . . . 79 Damage Disclosure Requirements . . . . . . . . 80

Window Tint . . . . . . . . . . . . . . . . . . . . . 81 Prior Use of Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 NYC ZEV-Rebate Program . . . . . . . . . . . . . . 84 Regulatory Maze . . . . . . . . . . . . . . . . 85-94 Environmental Health and Safety . . . . . . . . . 96 Preventing Lift Violations . . . . . . . . . . . . . . 98 Lift Safety . . . . . . . . . . . . . . . . . . . . 99-100 OSHA Violations . . . . . . . . . . . . . . . . 101-102 OSHA Visits . . . . . . . . . . . . . . . . . . . 103-104 Shop Supplies / Waste Disposal . . . . . . . . . 105 WindshieldWasher Fluid . . . . . . . . . . . . . 106 Commission Agreements . . . . . . . . . . . . . 108 The New York Buy-Sell . . . . . . . . . . . . 109-110 MVAC Trained Technician . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Fair Workweek Laws . . . . . . . . . . . . . . . . 112 AccessibleWebsite . . . . . . . . . . . . . . . . . 114 Record Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115-118 Year-End Tax Reminders . . . . . . . . . . . 119-122 Cash Reporting . . . . . . . . . . . . . . . . . . . 123 Form 8300 . . . . . . . . . . . . . . . . . . . 124-125 Sales and Used Tax Issues . . . . . . . . . . 126-127 Salary History . . . . . . . . . . . . . . . . . . . . 128 Online Auctions . . . . . . . . . . . . . . . . . . . 130 Data Safeguards . . . . . . . . . . . . . . . . 131-143 Succession Planning . . . . . . . . . . . . . . . . 144 Dealership Data Protection . . . . . . . . . 143-158 Fraud . . . . . . . . . . . . . . . . . . . . . . 159-160 PAC for NYC Dealers . . . . . . . . . . . . . . . . . 161 Protect“Dealer Data” . . . . . . . . . . . . . 162-164 Federal Rules . . . . . . . . . . . . . . . . . . 165-166 OFAC List . . . . . . . . . . . . . . . . . . . . . . . 167 Advertising Credit Terms . . . . . . . . . . . 168-192 Military Lending Act . . . . . . . . . . . . . . . . 193 Advertising Guidelines . . . . . . . . . . . . . . . . . . . . . . . 194-202 Credit Applications, Credit, Reports . . . . 203-218 Consumer Credit Laws and Regulations . . 219-233 DEALER LISTINGS (Alpha) Dealers . . . . . . . . . . . . . . . . . . . . . 234-267 DEALER LISTINGS (County/Make) Dealers by County/Make . . . . . . . . . . . 268-295 ALLIED MEMBERS Allied Members Alpha . . . . . . . . . . . . 296-304 Allied Members by Service . . . . . . . . . 305-309 IMPORTANT NUMBERS Useful Numbers . . . . . . . . . . . . . . . . 310-312

2019 ADVERTISERS

COVER ADS WithumSmith + Brown, PC . . . . . . . . . . . . . . . . . . . . . . . . . . . Inside Front Cover GSFS Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inside Back Cover Resource Management Group . . . . . . Back Cover INSIDE ADS United Dealer Services, a Gallagher Company . . . . . . . . . . . . . . . . . . . . . . . . . . . About GNYADA Tab GNYADA Online . . . . . . . . . . . . . . . . . . . 7 LaBonte Law Group PLLC . . . . . . . . . . . . . . . . . . . . . . . Services for Dealers Tab Richards, Witt & Charles, LLP . . . . . . . . . . . . . . . . . . . . . . . Services for Dealers Tab GNYADA Surety Bonds . 15 GNYADA Employee Benefits Services . 17 DMV-DIRECT . 19 GNYADA Job Bank . . . . . . . . . . . . . . . . . 23 Xenex Payment Systems . . . . . . . . . . . . . . . . . . . . . . . . Preferred Vendors Tab Nerds That Care . . . . . . . . . . . . . . . . . . . . . . Education & Training Tab AutoTrieve . . . . . . . . . . . . . . . . . . . . . 25 Putney, Twombly, Hall & Hirson LLP . 27 CAET . . . . . . . . . . . . . . . . . . . . . . . . 29

Lincoln Technical Institute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hot Topics Tab Gundermann & Gundermann . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hot Topics Tab Bank of America . . . . . . . . . . . . . . . . . . 35 CARFAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Rosenfield & Co. . 83 GrooveCar . 83 Rosenblatt, Levittan, Vulpis, Goetz & CO. . . . . 95 Walden Environmental Engineering . . . . . . . 97 Bass Sox Mercer . 97 WMK&G . . . . . . . . . . . . . . . . . . . . . 107 DP Sales Distributors, Inc. . 107 Nu Vin Air . . . . . . . . . . . . . . . . . . . . . 107 Marcum . 113 The Dent Specialist . . . . . . . . . . . . . . . 113 Siegel Distributing Company . . . . . . . . . . 113 Citadel Security Agency . . . . . . . . . . . . . 113 ACV Auctions . . . . . . . . . . . . . . . . . . . 129 Dealer Forensics . 166 Citrin Cooperman . . . . . . . . . . . . . . . . . . . . . Dealers: County/Make Tab

OFFICERS 2019 - 2020

2019 membership directory & services guide / About GNYADA PG 1 Vice Chair GARY BROWN Treasurer JACK WEIDINGER Immediate Past Chairman LEE CERTILMAN Chair of the Board JANE MILLMAN

Vice Chair MELANIE SPARE-OSWALT

Vice Chair OLIVER BRODLIEB

Secretary JORDAN DAIAGI HARARY

President MARK SCHIENBERG

About GNYADA / 2019 membership directory & services guide

DIRECTORS 2019 - 2020

JOSH AARONSON Island Auto Group

ELEANOR GULLA Larchmont Chrysler Jeep Dodge Ram JORDAN DAIAGI HARARY New Rochelle Hyundai

BRIAN MILLER Manhattan Motorcars

JOHN BILLARD Hempstead Ford Lincoln

JONATHAN PEARLMUTTER Staten Island Buick GMC

STEVE CANNATA Smithtown Toyota

ROBERT PENN Penn Toyota

DAVID KARP Karp Buick Volvo Kia

SEAN COUGHLIN Premier Collection

BRETT SASLOW Smith Haven CJD

ROBERT KNAPP Scarsdale Ford

ROBERT DEGREGORIS Gregoris Motors

GARY SCHIMMERLING Babylon Honda

MARK LACHER Koeppel Nissan

LOUIS G. GIORDANO Croton Dodge Chrysler Jeep

ANDREWWEINSTOCK Biener Audi, Inc.

JOHN LASORSA LaSorsa Chevrolet Buick

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COMMITTEES 2019 - 2020

2019 membership directory & services guide / About GNYADA PG 3 Executive Committee (2019 - 2020) Jane Millman - Chair Gary Brown - Vice Chair Oliver Brodlieb - Vice Chair Melanie Spare-Oswalt - Vice Chair JackWeidinger - Treasurer Jordan Daiagi Harary - Secretary Lee Certilman - Immediate Past Chairman Activities Committee Gary Schimmerling - Chairperson Jim Berg Robert DeGregoris Louis G. Giordano Michael Levitan Brian Miller Christopher Penn Harold Reese Brett Saslow Auto Show Committee John LaSorsa - Chairperson Brian Miller - Vice Chairperson Oliver Brodlieb Gary Brown Louis G. Giordano Miles Miller Robert Penn Randi Siegel JackWeidinger AndrewWeinstock Education Committee Oliver Brodlieb - Chairperson John Donaldson Melissa Evans Eleanor Gulla

Education Committee Continued

David Karp Robert Knapp John LaSorsa Gary Schimmerling Randi Siegel Employee Relations Plan Committee David Karp - Chairperson Aaron Berg Robert DeGregoris

Melissa Evans Eleanor Gulla

Miles Miller Brett Saslow Finance Committee Robert Vail - Chairperson Oliver Brodlieb

David Karp Brian Miller Government Relations Committee Brian Miller - Chair Josh Aaronson Jim Berg

John Billard Gary Brown Sean Coughlin Louis G. Giordano Jordan Daiagi Harary Daniel Karp Mark Lacher Michael Levitan Miles Miller Gary Schimmerling Greg Vail Robert Vail

About GNYADA / 2019 membership directory & services guide

Membership Committee Gary Brown - Chairperson

NextGen Ad-HOC Committee Jordan Daiagi Harary - Co-Chair Randi Siegel - Co-Chair

Steve Cannata Robert Knapp Jane Millman

Nick Austin Aaron Berg Melissa Evans

Robert Penn Brett Saslow Nominating Committee Robert Vail – Chairperson (15/16) (Past Chair) Louis G. Giordano – Chair (13/14) Mark Lacher Brian Miller (09/10) Gary Schimmerling (97/98) Political Action Committee (PAC) Gary Schimmerling - Chairperson John Billard Jordan Daiagi Harary Mark Lacher Michael Levitan

Daniel Karp Miles Miller Christopher Penn Gregory Vail JulianWindfield Greater New York Automobile Dealer Services Corporation Officers: Jane Millman - Chair Mark Schienberg - President Directors: Aaron Berg Robert DeGregoris John LaSorsa Christopher Penn Brett Saslow Gary Schimmerling Melanie Spare-Oswalt Center for Automotive Education & Training Officers: Mark Schienberg - President/CEO Oliver Brodlieb - Chair Louis G. Giordano - Vice Chairman Gary Schimmerling - Secretary John LaSorsa - Treasurer Directors: Mark Lacher

Brian Miller Robert Vail

Public Relations Committee JackWeidinger - Chairperson Steve Cannata Daniel Karp Jonathan Pearlmutter

John LaSorsa Randi Siegel Melanie Spare-Oswalt AndrewWeinstock

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2018 - 2019 HIGHLIGHTS

GNYADA dealers have collected over 50,000 Coats for New York Cares Coat Drive.

GNYADA dealers have donated 25 life saving CPR Training manikins to local firehouses and ambulance corps.

GNYADA members support and donate to worthy causes all year long.

GNYADA provides dealership employees with essential information needed to run their businesses.

GNYADA held its 26th National Automotive Technology Competition.

A packed floor for the 2019 New York International Auto Show.

About GNYADA / 2019 membership directory & services guide

GNYADA AT YOUR SERVICE

Greater New York Automobile Dealers Association 18-10Whitestone Expressway, Whitestone, NY 11357 T: 718.746.5900 | T: 800.245.4640 | F: 718.746.5557 | www.gnyada.com Websites Greater New York Automobile Dealers Association

www.gnyada.com

Center for Automotive Education & Training

www.autoedcenter.com www.autoshowny.com www.nationalautotech.com

New York International Auto Show

National Automotive Technology Competition

Executive Office

ext.

email address

Mark Schienberg, President Ed Gazzillo, Executive Vice President

275 264 229 200

ed@gnyada.com

Isabel Goldberg, Executive Assistant to President Frida Machado-LaRose, Office Administrator

isabel@gnyada.com frida@gnyada.com saphia@gnyada.com

Saphia Virapen, Receptionist

Legal & Regulatory Affairs/Member Services/Dealer Services Susan Bieber, Vice President-Dealer Services 250

susan@gnyada.com jennifer@gnyada.com julie@gnyada.com kelsey@gnyada.com lentelvi@gnyada.com

Jennifer Berman, Director of Membership Services Julie Mercer, In-House General Counsel Kelsey Hering, Dealer Services Coordinator Len Telvi, Field Service Representative Aaron Brown, Field Service Representative Communications Phyllis Aguilar, Communications Coordinator

235 260 273

914-357-3953 917-763-5318

aaronbrown@gnyada.com

271

phyllisa@gnyada.com

Accounting Melissa Forbes, Accounting

231 243 259

melissa@gnyada.com carolg@gnyada.com james@gnyada.com

Carol Gill, Accounting

James Varghese, Accounting

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Building Services Adriano Corona, Maintenance

About GNYADA / 2019 membership directory & services guide

maintenance@gnyada.com

New York International Auto Show

718.746.5300

Alan Liebensohn,

257

alan@autoshowny.com

Vice President of Special Events/ Show Director Elba Rosales-Rice, Assistant to Show Director

256 251 240 223 272

elba@autoshowny.com diane@autoshowny.com danielle@autoshowny.com mary@autoshowny.com lexy@autoshowny.com

Diane Thompson, Operations Manager Danielle Ludwig, Marketing Manager Mary Perucci, Marketing Coordinator

Lexy Tsimis, Exhibit Coordinator

GNYADA Insurance Brokerage

718.746.8100

Michael Conway, Executive Director Nonie Rallis, Administrative Assistant

405 401

mconway@gnyada.com nonie@gnyada.com

Center for Automotive Education & Training 15-30 Petracca Place Whitestone, NY 11357 Mark Schienberg, President

718.640.2000

2010 2017 2015 2012 2007 2014 2000 2024 2000 2000 2000

Ed Gazzillo, Executive Vice President Kristine Liggio, Executive Director Carole Rogner, Job Bank/Seminars Jayne Ruconich, Sales & Event Manager Sandra Peralta, Administrative Assistant

ed@gnyada.com

kristine@autoedcenter.com

carole@gnyada.com

jayne@autoedcenter.com sandra@autoedcenter.com linda@autoedcenter.com robert@autoedcenter.com

Linda Dagustino, Receptionist Robert Farrell, Facilities Manager Peter Crobak, Maintenance Dwayne Smith, Maintenance Eddie Sukhu, Maintenance

– Registration & Title Services 718.747.0400

Jean Marie Rugg, General Manager

244 245 307 253

jeanmarie@gnyada.com

Raj Budhu, Manager

raj@gnyada.com

Marco Morales, Out-of-State Registrations

marco@gnyada.com jessie@gnyada.com

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Jessie Lam, Bookkeeping

AUTO DEALERS: SERVING CONSUMERS, GROWING LOCAL ECONOMIES

Automobile dealerships are the economic engines of the local communities in which they reside. The entrepreneurs who run them are job creators, community investors, and charitable contributors to local hospitals, fire departments, little leagues, and more. For more than 109 years, the Greater New York Automobile Dealers Association has dedicated itself to supporting this vital group of community invested businesses. GNYADA’s mission is to promote excellence in business practices, ethics, standards and service among franchised new car dealers for the benefit of both the industry and customers. The Association encourages the passage of positive legislation and the creation of a cooperative regulatory atmosphere at all levels of government. Another key commitment is providing education and training to greater New York’s retail automotive industry workforce.

2019 membership directory & services guide / About GNYADA PG 9

Information is Key GNYADA works to keep its dealer members informed about important issues, trends, and regulations within the franchised new car marketplace. In addition to encouraging helpful legislation, the Association continually provides dealers with compliance solutions, newsletters, seminars, invitations to Association events, and many other benefits that support the needs of members and the communities they serve. One-Stop-Shop Assistance GNYADA’s Dealer Hotline provides dealers with fast answers to tax inquiries, employment issues, and other dealer matters. GNYADA’s Field Service Representatives continually provide members with compliance signs and posters, DMV forms, and useful tools and information that ensure their businesses run smoothly. The field team also performs complete facility walk-throughs informing dealers of potential EPA, OSHA, and Privacy Act violations.

About GNYADA / 2019 membership directory & services guide

Advocating For Dealers An important function of the Association is promoting the interests of franchised new car dealers across all levels of government. The Association monitors hundreds of bills each year, holds dozens of meetings with federal, state, and local legislators, and spreads awareness about issues affecting automotive retail such as tax, recalls, advertising regulations, and brokers and leasing companies.

Keeping Dealers In Compliance New car dealers are required to comply with numerous regulations on a daily basis. To help with this ongoing challenge, GNYADA provides members with comprehensive educational programs and practical reference guides covering state, local, and federal regulatory issues.

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KEY EVENTS AND ACTIVITIES

New York International Auto Show: Inspiring consumers and an industry for over a century For 119 years the New York International Auto Show has been the world’s premiere showcase for automotive innovation and excitement. It is North America’s first and largest attended auto show and has been at the center of automobile news and passion since the very beginning. Today, the Show continues leading the way by providing consumers with useful information in a fun, exciting atmosphere to help guide their vehicle buying decisions. In 2019 close to 70% of attendees said they are in the market to buy or lease a vehicle within the next 12 months, making the New York Auto Show the single largest automobile marketing event in the country.

2019 membership directory & services guide / About GNYADA PG 11

Dominick Totino and Jeff Orlando

About GNYADA / 2019 membership directory & services guide

Governor Andrew Cuomo attends the opening of the 2019 New York Auto Show.

Close to 70% of attendees said they are in the market to buy or lease a vehicle within the next 12 months.

months.

More than 50 world and North American debuts revealed at the 2019 New York Auto Show.

JAGUAR I-PACE wins 2019World Car of the Year.

Dominick Totino and Jeff Orlando

The 2019World Traffic Safety Symposium focuses on rising roadway risk featuring top industry executives and government officials.

Electric vehicles have a strong presence at this year’s Auto Show.

PG 12

An Event to Benefit Individuals Pursuing AUTOMOTIVE EDUCATION

2019 membership directory & services guide / About GNYADA PG 13 GNYADA’s Annual Charity Golf Outing

Every year, more than 400 dealers, allied members, and other guests participate in GNYADA’s Charity Golf Outing, raising money to provide scholarships for students who wish to pursue careers in the retail automotive industry. At the event, the Association awards educational scholarships to automotive students and military veterans enrolled in technician training at Lincoln Technical Institute. The day-long event, which has sold out for the past 9 consecutive years, features delicious food and great prizes.

Photos: Dominick Totino

SERVICES FOR

DEALERS

Franchise Law | Buy/Sell Agreements | Employment Law | Corporate Law DMV / Consumer Affairs | Federal & NYS Litigation | Lemon Law Regulatory Compliance & Training | Advertising | Arbitration & Mediation Warranty Parts and Labor Reimbursement Increases

STEVAN H. LABONTE, ESQ. 1461 Franklin Avenue, Suite LL-S, Garden City, New York 11530 P: 516.280.8580 F: 631.794.2434 slabonte@labontelawgroup.com LaBonteLawGroup.com

SERVICES FOR DEALERS

DEALER SERVICES

services for dealers / 2019 membership directory & services guide

GNYADA’s Dealer Hotline handles inquiries that cover a wide variety of topics. Questions range from ”Is my dealership required to disclose the prior use of a vehicle?” to “Can my customer export this car to a foreign country?”to “Are e-cigarettes permitted in the shop?” The Association offers compliance help with OSHA regulations, DMV requirements, Red Flags Rule policies, as well as hundreds of other topics. Most often, members’ issues are resolved immediately. However, if the problem is more complex, Association staff conducts research in-house or reaches out to experts or the appropriate agencies.

Field Services GNYADA’s Field Services team keeps dealers aware of current and pending issues. Our field reps cover the full breadth of our territories, from out in Eastern Long Island, all the way up to Dutchess, Orange, and Putnam counties. They assist local dealers daily, keeping them updated with the information they need to run their businesses. This personal contact helps ensure our programs are relevant to dealers and their employees. During visits, members stock up on labor, service and shop posters, DMV forms, seminar registration materials, and other useful items. Representatives may also complete a walk-through of the dealership, inspecting each area for potential EPA, OSHA, and Privacy Act violations as well as proper signage. Dealership Compliance Dealers face multiple state, local and federal laws regulating their dealerships. Even keeping proper records can be a challenge. GNYADA offers dealers compliance solutions through seminars, webinars and workshops in addition to providing other hands-on reference compliance materials. Throughout the year, GNYADA gathers industry specialists to hold educational seminars that help members comply with often complicated regulations affecting every aspect of dealership operations. Covered topics include sales tax rules, DMV Regulations, privacy, identity theft, OSHA’s Hazard Communication, franchise law, and employment law. GNYADA also hosts special programs for dealers in their region.

PG 14

Dealer Facility Licensing GNYADA assists dealers through the arduous licensing/amendment process. Operating, including, DM franchised dealerships in NewYork requires dealers to follow numerous DMV rules and requirements along with complex tax issues. Additional paperwork is needed when operating in New York City limits. Completing and submitting the application correctly and attaching the proper documentation and fees is mandatory. GNYADA’s experience and contacts help guide both first-time New York dealers as well as established dealers through the system. Surety Bonds New York State Department of Motor Vehicles Law Section 415 requires new car dealers to have a $50,000 surety bond to secure or maintain their facility licenses. The Association assists dealers with surety bonds, out-of-state bonds, DCA bonds, Utility bonds, Games of Chance Bonds, ERISA Bonds and others. Since the program began, over 1,000 bonds have been secured for dealerships. GNYADA secures bonds through the “A” rated Selective Insurance at very reasonable rates. New car dealer bonds cost $300 and are valid for two years. GNYADAmembers can also purchase $20,000 or $100,000 Used Car Bonds for their separate Used Car facilities at a discount. These are also valid for two years. The Association’s bonds feature: • Simple application

services for dealers / 2019 membership directory & services guide

• No required financial statements • 24-hour turnaround, when needed • Amendments to name and address at no additional charge • No credit checks for you OR your spouse • Flat rate pricing • Automatic renewal

Warranty Parts Reimbursement Program The New York Franchise Law includes a method for auto dealers to claim retail mark-up for parts used for warranty repairs. GNYADA has a program to help dealers prepare and submit requests for increased reimbursement. Each manufacturer has different requirements, and each submission is tailored to the specific brand. This program continues to be very successful in obtaining increased payments for warranty work to members. Contact GNYADA to work with you on your submission to your manufacturer.

PG 16

services for dealers / 2019 membership directory & services guide

Government Relations - Advocacy for Franchised New Car Dealers

GNYADA understands that compliance with the laws and regulations for operating new car dealerships in the New York metropolitan area is challenging. The Association forges relationships with lawmakers and government agencies to help shape the marketplace for members. GNYADA’s Government Relations staff actively keeps tabs on what’s happening in the halls of government, supporting legislation that will help dealers and opposing any laws that would hinder or constrain dealership operations.

In the past year alone, GNYADA has: • Successfully lead the fight on obtaining an increased Doc Fee • Aggressively advocated for increased regulation on brokers and leasing companies.

• Supported legislation to expand product list eligible for sale as service contracts to New York customers. • Continued to defend the Franchise System in the face of rampant gallery car sellers who circumvent the dealership model. In order to create more success stories like these, it’s crucial to support political candidates who understand the needs of businesses in New York State and who are willing to listen to dealers’ ideas and proposals. GNYADA has a strong presence in Albany. Staff works closely with franchise law consultants and an Albany lobbying firm to effectively advocate for dealer reforms and prevent harmful legislation from being enacted.

Registration and Title Services Since 1995, GNYADA’s DMV-DIRECT office has helped hundreds of Association members process titles and registrations with speed and efficiency. The office’s knowledgeable staff assists dealers with in-state and out-of-state transactions, trouble- shooting problems, and responding to any questions related

to DMV work, all at a minimal cost. DMV-DIRECT is the New York State DMV’s largest private sector partner, maintaining the lowest error rate in the state. DMV-DIRECT is also the only DMV partner outside of Connecticut that can issue Connecticut plates.

PG 18

DMV-DIRECT Services for Dealers

Lowest Rates in New York

services for dealers / 2019 membership directory & services guide

• Registrations – permanent documents issued • Duplicate titles – 3-5 days • Out-of-state registration & title processing – 42 States • Training workshops for dealership billers • Connecticut transactions – Plates issued onsite • Phone/email customer support for all DMV questions • Dial-in inquiry for information verification • In-transit permits • In-transit processing

• Online, real-time transaction processing • Duplicate registrations • Registration renewals • Title-only transactions • Plate surrenders • Dealer plate renewals • Rental plate renewals • Processing of repossessed vehicles • MV-82 and transmittal forms supplied • Motorcycle and boat registrations

GNYADA and DMV-DIRECT Offer “In-House” Reviews Would your police books, plate logs, and other paperwork stand up to a DMV audit? DMV-DIRECT will conduct a review at your dealership to ensure your facility is compliant with DMV recordkeeping requirements. During this review, DMV-DIRECT will: • review all transmittals for a 12-month period. • review randomly selected transactions where a license plate was issued (plate log, transmittal, police book, deal jacket). • scrutinize security precautions and recommend improvements where necessary. • ensure that dealership police books comply with DMV rules. Upon completing the review, DMV-DIRECT will provide a report detailing the findings. The written report will also include recommendations and procedures for the dealership to implement to maintain compliance with DMV regulations. For more information, contact DMV-DIRECT at 718.747.0400.

Insurance Brokerage The GNYADA Insurance Brokerage ensures all members have the coverage that they and their employees require. In addition to providing specialized insurance products for specific business situations, the Brokerage recommends alternative programs that can save money and improve benefits. This helps dealers keep compliant with new requirements and IRS form filing. The experts at the Brokerage understand the insurance needs of both small and large businesses. Having deep relationships with some of the leading carriers in New

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York, the Brokerage works with individual dealers to find structures of coverage that meet their needs and goals. The insurance products offered through the Brokerage include: Workers’ Compensation – By partnering with “A” rated insurance provider AmTrust and intermediary broker Arthur J. Gallagher, the Brokerage offers a robust and highly competitive Workers’ Comp Program. Through AmTrust, a dividend is also available; dividend payouts for GNYADA members in the AmTrust Safety Group could be as high as 40% (based on a group loss ratio of 15% or less). Medical Insurance –We will work with you to select the plan that best meets the needs of your employees and the goals of your company, whether it’s an HMO, EPO, POS, PPO, or CDHP or a combination of any of these. The goal is to allow you to make an informed decision based on the information presented. Dental Insurance – Plans can offer coverage in-network only or can be combined to offer out-of-network coverage to accommodate your employees. Most dental plans and preventative procedures are covered at 100%. Vision Plans – This is a relatively inexpensive benefit but an important one. Many workplace errors are made by employees who should be wearing glasses, but don’t since they are not covered by a vision plan. Life Insurance – Most group life insurance plans will offer a guaranteed issue amount, even if an employee has an existing medical condition. It is one of the best ways to obtain Life Insurance at a lower cost than an individual policy. Members can choose from Term, Universal, or Whole Life Products. DBL – The Brokerage offers an enhanced DBL program through ARCH Insurance. With this program, dealers can offer employees’the benefit of either 50% of average weekly wages for 26 weeks or 60% for 52 weeks. Employees have a choice of maximum weekly benefits ranging from $170 to $850 per week. Voluntary Benefits – These plans are individual but are offered through a group plan. They are normally paid 100% by the employee. Most can be on a pretax basis. They are: • Specific Disease – This coverage— for cancer, for example—helps pay for both medical and non-medical expenses. • Short-Term Disability – Pays for expenses while the employee is unable to work. • Accident – Benefits depend on the type of accident. • Hospital Confinement – This protects against out of pocket expenses, such as, deductibles and copays, which are associated with a hospital stay. • Life Insurance (Term or Universal) – Term is the least expensive type of Life Insurance; Universal is more costly but builds up cash value. You decide which one meets your needs. Long-Term Care – Provides assistance when an individual can no longer perform the activities of daily living. Benefits can be received as an inpatient or at home. Pet Insurance – As a member of GNYADA, you are entitled to a group discount of 10% and receive an additional 10% if you need to cover multiple pets.

2019 membership directory & services guide / education & training PG 21 2019 membership directory & servic s guide / services for dealers

services for dealers / 2019 membership directory & services guide

Flexible Spending Accounts – Allows employees to set aside a percentage of their pay on a pretax basis for eligible medical expenses ($2,550/yr.), dependent care ($5,000/yr.), parking ($250/mo.), and transit ($130/mo.). Senior Services –We can address the health insurance needs of your senior employees before and after they turn 65. There are benefits to both employees and employers.

Cobra –We administer this benefit for medical, dental, and vision plans.

GNYADA’s team of experts will walk you through the process to help you choose the plan that works best for your business situation. Contact Michael W. Conway, Executive Director of the Insurance Brokerage, at 718-746-8100 Ext. 405 or mconway@gnyada.com.

Education and Training Programs The Association has been offering cost effective quality training programs to members for more than 30 years. GNYADA’s education programs cover every aspect of dealership operations. The Association continually adds new seminars and webinars. Existing programs are continuously evaluated and updated to reflect the changes taking place in our industry. Instructors have industry specific knowledge and dealership experience. Their teaching methods include extensive role-playing, sharing current trends, and providing attendees with action plans to take back to their dealerships to help them succeed in their roles.

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PREFERRED

VENDORS

2019

PREFERRED VENDORS

MEMBERSHIP DIRECTORY & SERVICES GUIDE

dealers club discount G R E A T E R N E W Y O R K A U T O M O B I L E D E A L E R S A S S O C I A T I O N

PREFERRED VENDORS

preferred vendors / 2019 membership directory & services guide

Want to reduce overhead, save time, and identify vendors who offer products and services geared toward today’s dealerships? GNYADA’s Dealers Discount Club is the answer! Through this exclusive cooperative buying service for GNYADA Members, we’ve used the collective buying power of the membership to negotiate outstanding discounts on the services dealers need most. Our Dealers Discount Club vendors offer a range of products and services, and are committed to providing dealers with excellent products and service.

Check Guarantee Certegy - www.certegy.com

Check processing, authorization and risk management, electronic check conversion, check collections and check cashing services. Contact: Deb Besch Email: deb.besch@fisglobal.com Phone: 402-517-2349

Coffee Service, Water Coolers U.S. Coffee - www.uscoffee.com Gourmet Coffee andWater Service. Contact: Rosann Ruskin Email: roseann@uscoffee.com Phone: 800-776-2866 x 635

Compliance & Inventory Solutions Dealertrack Technologies - www.dealertrack.com Compliance, Inventory Solutions, Digital Marketing. Contact: Ernest Lattimer Email: Ernest.Lattimer@dealertrack.com Phone: 516-547-2242

See ad on Preferred Vendors tab

Credit Cards Xenex - www.goxenex.com Credit and debit card processing. Contact: Michael Sclafani Email:

msclafani@xenexpayments.com

Phone: 888-918-4409

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preferred vendors / 2019 membership directory & services guide

Document Scanning Autotrieve.com Document Scanning. Contact: Michael Dachille Email: Phone: 646-210-3947

See Ad to Left

michaeld@mgcimaging.com

Employee Discounts/Shopping Working Advantage - www.workingadvantage.com/gnyada 800-565-3712 Express Shipping, Next Day, 2nd Day, Ground and International Shipping UPS - www.1800members.com/gnyada Ship and Save with UPS. 800-636-2377 General and Customized Sales and Service Department Forms Reynolds & Reynolds - www.reyrey.com Automotive forms and information systems. Contact: Jimmy Griffin Email: James_griffin@reyrey.com Phone: 800-635-9515

Be the Boss. Demand Reynolds.

Office Supplies Quill Corporation - www.quill.com Office supplies, furniture, technology. Contact: Mimi Boysen Email: mimi.boysen@quill.com Phone: 800-789-7020 Ext 1480

Promotional Items Kenro Industries - www.kenroindustries.com Pens, awards and promotional items. Contact: Elizabeth Lopes Email: llopes@kenroindustries.com Phone: 516-741-0011

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EDUCATION &

TRAINING

EDUCATION & TRAINING

hot topics / 2019 membership directory & services guide education & training / 2019 membership di e tory & s rvices guide

COMMITMENT TO EDUCATION

Education & Training The Greater New York Automobile Dealers Association is dedicated to educating, supporting, and inspiring people to pursue the mosaic of employment opportunities and high earnings potential offered at franchised new car dealerships. Our Programs play a critical role in preparing dealership professionals for the competitive challenges of today’s automotive retail industry. GNYADA’s programs enable employees across all departments to make vital contributions to the success of their dealership.

All seminars are taught by industry leaders who combine their dealership experience with the latest techniques in their field. Classroom instruction combines lectures and demonstrations with comprehensive hands-on

exercises. Our team of instructors trains automotive professionals to improve operations, become more profitable, and help realize job potential by providing face-to-face, hands-on training in areas such as: • Sales • Service • F&I • BDC • Office Administration • Digital Retailing • Management • Compliance

In order to accommodate the schedules of dealership employees and maximize classroom utilization, we typically offer courses mid-week; Tuesday-Thursday in the middle weeks of the month. Programs typically take between 3 - 6 hours to complete, with member discounted registration fees ranging from $85.00 to $149.00. To view a complete line of offerings visit www.gnyada.com/education .

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Scholarships The Greater New York Automobile Dealers Association’s Scholarships are dedicated to fostering the next generation of automotive industry leaders. Our vision is to ensure that the retail auto industry in greater New York remains strong, focused, and innovative for future generations.

hot topics / 2019 membership directory & services guide education & training / 2019 membership di e tory & services guide

Every year, GNYADA awards thousands of dollars in scholarships to qualified students pursuing careers in the retail automotive industry. The Association offers scholarships in a multitude of categories including those pursuing education in Automotive Retail Management and as Automotive Service Technicians. Scholarship applications can be downloaded at www.gnyada.com/education/scholarships .

Job Bank Service GNYADA offers a Job Bank Employment Service to all Association members. The Job Bank is a recruitment and placement service that houses resumes of potential employees looking to pursue a career in the industry. GNYADA distributes approximately 1,000 resumes per month to inquiring dealerships. Employers can easily call our staff or browse the Association’s website to view viable candidates online.

To view the Job Bank online visit www.gnyada.com/careers/job .

Automotive Technology Competitions One of the most pressing needs in the automotive industry is attracting quality young individuals to seek automotive careers. The Automotive Technology Competitions sponsored by GNYADA have proven excellent opportunities for just that. For 28 years, GNYADA has sponsored these hands-on technical competitions in order to educate the next generation of automotive technicians and accelerate the development and demonstration of technologies of interest to franchised new car dealers and the automotive industry.

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GNYADA uses the competition as a means to challenge schools across the nation to hold the curriculum of automotive education tomore rigorous standards, ensuring that students master the skills they need to succeed as lifelong learners, workers, and citizens. These competitions represent a unique coalition of franchised new car dealers, auto manufacturers, government, and academic partners who work together to ensure students will be ready for the demands of working in dealership service centers. The competitions are designed to be robust and relevant to the real world, reflecting the knowledge and skills that our young people need for success in today’s technologically advanced automotive industry. To learnmore about the GNYADA sponsored AutomotiveTechnology Competitions visit www.nationalautotech.com .

2019 membership directory & services guide / education & training PG 31 Automotive Youth Education Systems Through The Greater New York Automobile Dealers Association’s AYES Program, high school automotive technology students are given guidance to explore rewarding automotive careers. The GNYADA AYES Program fosters a bridge between technically-oriented young people who are exploring career options and new car dealers who urgently need talented technicians. In addition to taking the academic courses that are required in order to earn their high school degrees, students take challenging classroom/laboratory courses in basic automotive technology. The capstone of GNYADA’s AYES Program is a 320- hour workplace internship. Under the guidance of a mentor (an experienced technician), students develop both their technical skills and their skills as valuable employees. Upon high school graduation, participating students are prepared to begin full-time entry- level employment, or to advance their technical education. If you would like to participate in the AYES Student Internship Program, contact Carole Rogner at Carole@gnyada.com.

HOT TOPICS

HOT TOPICS

GNYADA’s Dealer Services Team has assembled this collection of Hot Topics and important tips. Don’t see your questions answered here? Call us at 718.746.5900 or email assistance@gnyada.com

hot topics / 2019 membership directory & services guide

HOT TOPICS

This section closely addresses the issues that our members ask us about most frequently. Here, we will explain the complex legal requirements that dealers face, review new regulations impacting dealerships, and share tips and strategies that will enhance the efficiency and profitability of your business. Our collection of Hot Topics also serves as helpful reference material covering a range of compliance topics, such as disclosure laws, employee relations, workplace safety, and more. For more information on these and other topics, visit www.gnyada.com , call GNYADA at 718.746.5900 , or email assistance@gnyada.com .

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USED CAR RECALLS

Dealers trying to sell used cars subject to open recalls face a confusing maze of different information from numerous agencies, including the Federal Trade Commission, State Attorney General, Department of Motor Vehicles, and New York City Department of Consumer Affairs. Even though guidance can be inconsistent, these agencies agree that disclosure is important. Tomake disclosure as simple as possible, GNYADA created a Recall CheckWindowDecal notice for dealers to display on their preowned inventory. The decal tells customers that used cars may be subject to open recalls and that they can research the recall status of a vehicle by using SaferCar.gov. Ensuring that customers are aware of potential recalls is a best practice for all dealers!

2019 membership directory & services guide / hot topics PG 33

GNYADA offers 300 Recall Check Window Decals for $39.50. The decals are 3.5”, reusable, polypropylene laminated, and weatherproof. To order decals, please call the Association at 718.746.5900.

RECALL CALLS DO NOT VIOLATE “DO-NOT-CALL”

Dealers who call customers about recall related issues are not violating national Do-Not-Call rules. This exception applies only when the repair work is completed at no cost to the customer. Any attempts to sell additional products or services during the conversationwill designate it as a phone solicitation, which is prohibited.

Cell phones, texting, autodialing, and prerecorded calls are subject to the Telephone Consumer Protection Act (TCPA). Dealers may not be able to tell if they are calling a mobile phone or landline. However, if a customer provided you with their cell phone number, you can call to notify them of the recall, as long as you limit the conversation to that recall.

hot topics / 2019 membership directory & services guide

THE LOWDOWN ON PREPRINTED FEES

The only preprinted charge dealers should have on their buyers order is the Doc Fee, which is specifically authorized by DMV regulations and currently set at $75 and scheduled to increase to $150 later in 2019. (Contact the Association before you change your documentation.) Preprinting charges have been the target of past enforcement by the Attorney General and Department of Motor Vehicles. Any charges that are preprinted may appear mandatory or state imposed; the AG’s office has also argued that adding a fee after you have negotiated a price with a consumer could be a deceptive practice. A preprinted fee for some specific item could subject you to charges that you are “packing” the deal. In addition to enforcement by the state, you could be opening the door to a class action lawsuit. Including language in a footnote that the extra charge is an additional markup or dealership profit probably won’t save you from potential legal action if you preprint a charge on the buyers or lease order.

Repair Orders & Shop Supplies DMV has maintained that no preprinted fees are permitted on repair orders.

Charges for the disposal of waste materials such as antifreeze, brake fluid, and solvents must be clearly identified and itemized on repair orders and advertising. Charges for these items must be reasonable and must be limited to those repairs where such materials actually were included in the repair. The same rule applies to shop supplies such as nuts, bolts, or cleaners. Furthermore, state law prohibits additional charges for accepting some waste (such as waste oil) so you must avoid those charges as well.

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FREE —FOR— GNYADA MEMBERS

hot topics / 2019 membership directory & services guide

REQUIRED SIGNAGE

These signs must be posted prominently in your dealership. To update your signage, please contact GNYADA at 718.746.5900.

Post in Sales and Customer Waiting Area

For Westchester Only.

Service and Sales Area

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Service Area

2019 membership directory & services guide / hot topics PG 37

hot topics / 2019 membership directory & services guide

Service Area

Two versions available depending on how your dealership calculates labor rates.

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Placement of nonsmoking signs varies. Contact your county health department for guidance.

2019 membership directory & services guide / hot topics PG 39 Putnam County Rockland County Suffolk County Westchester County Rockland County *Includes Vaping

New York City *Includes Vaping

Nassau County

Westchester County *Includes Vaping

hot topics / 2019 membership directory & services guide

Employee Bulletin Board

NEW

For PFL: Your insurance carrier will provide you with a Notice of Compliance, stating that you have Paid Family Leave insurance including carrier information. This notice must be posted in plain view.

NEW

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FAILURE TO POST REFUND SIGN RESULTS IN FINES

NewYork State and NewYork City require retail establishments, including dealers, to conspicuously display refund policies. Even if it is the dealership’s policy not to offer refunds, you must have a sign! Failure to properly display the refund policy may result in having to provide customers a full refund (cash or credit, as the customer chooses) if requested within 30 days of the purchase. Dealers have several options for Refund Policy sign locations: • attached to the item itself; • attached to the cash register or point of sale; Your refund sign must disclose whether it is your policy to provide refunds and if so, under what circumstances a refund will be provided: • on sale or as-is items; • if the customer no longer has proof of purchase documentation; • within a specific time period; • as cash, credit or store credit; or • whether restocking fees will be imposed (if so, the dollar amount or percentage amount of such fee). Refund policy signs must also include a statement advising

2019 membership directory & services guide / hot topics PG 41 • clearly visible to the buyer from the cash register; or • posted at each store entrance used by the public. customers that they are entitled to a written copy of the dealership’s refund policy upon request. Some villages and towns may impose additional disclosure requirements, but only if they afford customers greater protections than state law. Dealers should include refund policy signs on their list of required compliance postings in each dealership.