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MEMBERSHIP DIRECTORY + SERVICES GUIDE 2020

W W W . G N Y A D A . C O M

ABOUT GNYADA

ABOUT GNYADA

FROM THE CHAIRWOMAN

I am pleased to present you with the 2020 Membership Directory and Services Guide. This annual GNYADA publication is an invaluable resource, serving as both a guide to the Association’s vast suite of member services and a primer on rules and strategies to enhance your business operations. Thank you to all the contributors for the invaluable information included in the 2020 Membership Directory and Services Guide; and to all the advertisers that help GNYADA continue to provide you with this resource. If there has ever been a time to realize the importance of being a member of

the Greater New York Automobile Dealers Association…Now is that time! Since the start of this association, 110 years ago, GNYADA has always held a high standard concerning the efforts it puts forth assisting dealers. The COVID-19 pandemic has pressed the Association to raise its demanding standards to an even higher level. Due to the rapid changes in the way we are supposed to run our businesses, the association needed to quickly strategize on how to best meet our needs. And GNYADA did just that. President Mark Schienberg and his team put in place a multi-pronged approach designed to meet our challenges, as franchised new car dealers, presented by COVID-19. With an effective advocacy strategy, communications plan, and education program GNYADA helped guide us dealers through the pandemic. The steps GNYADA took to help dealers through these new automotive retailing norms were as much about the health and safety of our staffs and customers…as they were about the health and safety of our businesses. We don’t know when the COVID-19 pandemic will be over or when our lives will return to some sort of normalcy. But I want our dealers and their staff to know, as chairwoman of this amazing association, GNYADA will be with us every step of the way. Until that time, please stay safe and healthy.

Best regards,

Jane Millman, Chairwoman Greater New York Automobile Dealers Association

2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

ABOUT GNYADA Officers 2020 - 2021 . . . . . . . . . . . . . . . . . . 1 Directors 2020 - 2021 . . . . . . . . . . . . . . . . . 2 Committees . . . . . . . . . . . . . . . . . . . . . 3-4 GNYADA Staff . . . . . . . . . . . . . . . . . . . . 6-8 GNYADA . . . . . . . . . . . . . . . . . . . . . . . 9-10 Key Events & Activities . . . . . . . . . . . . . 11-13 SERVICES FOR DEALERS Education & Training . . . . . . . . . . . . . . . . 14 Dealer Services . . . . . . . . . . . . . . . . . . . . 14 Licensing & Surety Bonds . . . . . . . . . . . . . . 16 Warranty Parts Program . . . . . . . . . . . . . . 18 Gov’t Relations / DMV-DIRECT . . . . . . . . . 18-21 GNYADA Insurance Brokerage . . . . . . . . . 21-22 PREFERRED VENDORS Dealer Discount Club (DDC) . . . . . . . . . . 24-26 EDUCAT ION & TRAINING Education & Training . . . . . . . . . . . . . . . . 28 Scholarships . . . . . . . . . . . . . . . . . . . . . 30 GNYADA Job Bank . . . . . . . . . . . . . . . . . . 30 Automotive Technology Competitions . . . . 30-31 GNYADA Dealer Webinars . . . . . . . . . . . . . . 31 HOT TOP ICS NewVehicle Inspection for Limos . . . . . . . . . 33 2019 Energy &Water Benchmarking . . . . . . . 34 Required Signage . . . . . . . . . . . . . . . . 36-40 Failure to Post Refund Sign . . . . . . . . . . . . . 41 Compliance for NYC Dealers . . . . . . . . . . 42-48 NYC DCA Secondhand Dealer Inspection List . 49-58 New York State Voting Leave . . . . . . . . . . . . 59 Paid“Safe”Time Ordinance . . . . . . . . . . . . . 60 Westchester County Earned Sick Leave . . . . 61-62 Fair Workweek Laws . . . . . . . . . . . . . . . . . 63 NYC Hair Discrimination . . . . . . . . . . . . . . 64 Paid Family Leave . . . . . . . . . . . . . . . . 65-66 Employee Pay Rate and Payday Forms . . . . 67-76 NYS Anti-Sexual Harassment . . . . . . . . . . 77-79 Holiday Office Parties . . . . . . . . . . . . . . . . 80 Employee Handbooks . . . . . . . . . . . . . . . . 81 Management of Airbags . . . . . . . . . . . . . . 82 Owning Dealership Real Estate . . . . . . . . . 84-85 Preprinted Fees . . . . . . . . . . . . . . . . . . . . 86 Used Car Buyer Guides . . . . . . . . . . . . . . . 88 VERIFI . . . . . . . . . . . . . . . . . . . . . . . 89-90 Used Car Recalls . . . . . . . . . . . . . . . . . . . 91 Common DMV Errors . . . . . . . . . . . . . . . . 92

Revising Registrations . . . . . . . . . . . . . . . 93 Attorney Form Use . . . . . . . . . . . . . . . . . 94 Damage Disclosures . . . . . . . . . . . . . . . . . 95 Window Tint . . . . . . . . . . . . . . . . . . . . . 96 Prior Use of Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 NYC ZEV-Rebate Program . . . . . . . . . . . . . . 98 Environmental Health and Safety . . . . . . . . 100 Regulatory Maze . . . . . . . . . . . . . . . 101-110 Preventing Lift Violations . . . . . . . . . . . . . 112 Lift Safety Best Practices . . . . . . . . . . . 113-115 MVAC Trained Technician . . . . . . . . . . . . . . 116 Top 10 OSHA Violations . . . . . . . . . . . 117-118 OSHA Visits . . . . . . . . . . . . . . . . . . . 119-120 Shop Supplies / Waste Disposal . . . . . . . . . 121 Waste Labeling and Disposal . . . . . . . . . . . 122 WindshieldWasher Fluid . . . . . . . . . . . . . 123 Commission Agreements . . . . . . . . . . . . . 124 Record Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125-128 Year-End Tax Reminders . . . . . . . . . . . 129-132 Cash Reporting . . . . . . . . . . . . . . . . . . . 133 Form 8300 . . . . . . . . . . . . . . . . . . . 134-135 Salary History . . . . . . . . . . . . . . . . . . . . 136 DealershipWebsites . . . . . . . . . . . . . . . . . 137 Americans With Disabilities Act . . . . . . . . . 138 Cybersecurity . . . . . . . . . . . . . . . . . . . . 139 Sales and Use Tax Issues . . . . . . . . . . . . . . 140 Data Safeguards . . . . . . . . . . . . . . . . 141-154 OFAC List . . . . . . . . . . . . . . . . . . . . . . . 155 Encroachment Protection . . . . . . . . . . 156-157 Protect“Dealer Data” . . . . . . . . . . . . . 158-159 Advertising Credit Terms . . . . . . . . . . . 160-176 UDAP Law . . . . . . . . . . . . . . . . . . . . 177-184 Federal Rules to Follow . . . . . . . . . . . . . . . 185 Advertising Guidelines . . . . . . . . . . . . . . . . . . . . . . . 186-194 Credit Applications, Credit, Reports . . . . 195-212 Consumer Credit Laws and Regulations . . 213-227 DEALER L I ST INGS (Alpha) Dealers . . . . . . . . . . . . . . . . . . . . . 228-261 DEALER L I ST INGS (County/Make) Dealers by County/Make . . . . . . . . . . . 262-289 ALL I ED MEMBERS Allied Members Alpha . . . . . . . . . . . . 290-299 Allied Members by Service . . . . . . . . . 300-305 IMPORTANT NUMBERS Useful Numbers . . . . . . . . . . . . . . . . 306-308

2020 ADVERTISERS

COVER ADS WithumSmith + Brown, PC . . . . . . . . . . . . . . . . . . . . . . . . . . . Inside Front Cover National Credit Card Processing Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inside Back Cover Resource Management Group . . . . . . Back Cover INS IDE ADS United Dealer Services, a Gallagher Company . . . . . . . . . . . . . . . . . . . . . . . . . . . About GNYADA Tab GNYADA Online . . . . . . . . . . . . . . . . . . . 7 LaBonte Law Group PLLC . . . . . . . . . . . . . . . . . . . . . . . Services for Dealers Tab Richards, Witt & Charles, LLP . . . . . . . . . . . . . . . . . . . . . . . Services for Dealers Tab GNYADA Surety Bonds . 15 GNYADA Insurance Brokerage . . . . . . . . . . 17 DMV-DIRECT . 19 GNYADA Job Bank . . . . . . . . . . . . . . . . . 23 Xenex Payment Systems . . . . . . . . . . . . . . . . . . . . . . . . Preferred Vendors Tab Putney, Twombly, Hall & Hirson LLP . 27 CAET . . . . . . . . . . . . . . . . . . . . . . . . 29 Lincoln Technical Institute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hot Topics Tab Gundermann & Gundermann . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hot Topics Tab

CARFAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 AutoTrieve . . . . . . . . . . . . . . . . . . . . . 75 Rosenfield & Co. . 83 Rosenblatt, Levittan, Vulpis, Goetz & CO. . . . . 87 GrooveCar . . . . . . . . . . . . . . . . . . . . . . 90 Walden Environmental Engineering . . . . . . . 99 Bass Sox Mercer . 99 Liftnow . 111 CardConnect . 137 Ives Sultan Spike . 153 Parts Edge . 153 Siegel Distributing Company . . . . . . . . . . 153 Citadel Security Agency . . . . . . . . . . . . . 153 DP Sales Distributors, Inc. . 176 Dealer Forensics . 176 Citrin Cooperman . . . . . . . . . . . . . . . . . . . . . Dealers: County/Make Tab Nerds That Care . . . . . . . . . . . . . Allied Members: Alpha/ServicesTab

OFFICERS 2020 - 2021

ABOUT GNYADA

Chair of the Board JANE MILLMAN

Vice Chair MELANIE SPARE-OSWALT

Vice Chair JACK WEIDINGER

Vice Chair OLIVER BRODLIEB

Secretary JOHN BILLARD

Treasurer JORDAN DAIAGI HARARY

Immediate Past Chair LEE CERTILMAN

President MARK SCHIENBERG

1 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

DIRECTORS 2020 - 2021

2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE ABOUT GNYADA

JOSH AARONSON Island Auto Group

DAVID KARP Karp Buick Volvo Kia

JONATHAN PEARLMUTTER Rockland Chrysler Dodge Jeep RAM

JOHN BILLARD Hempstead Ford Lincoln

ROBERT KNAPP Scarsdale Ford

ROBERT PENN Penn Toyota

STEVE CANNATA Smithtown Toyota

MARK LACHER Koeppel Nissan

WILLIAM ‘BILL’ C. RIEDEL Mercedes-Benz of Rockville Centre

SEAN COUGHLIN The Premier Collection

JOHN LASORSA LaSorsa Chevrolet Buick

BRETT SASLOW Smith Haven CJD

LOUIS G. GIORDANO Croton Auto Park

MICHAEL LEVITAN Land Rover Glen Cove

GREG VAIL Vail Buick GMC

ELEANOR GULLA Larchmont Chrysler Jeep Dodge Ram JORDAN DAIAGI HARARY New Rochelle Hyundai

BRIAN MILLER Manhattan Motorcars

ANDREWWEINSTOCK Biener Audi, Inc.

MIKE NACLERIO Ford Lincoln of Queens

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COMMITTEES 2020 - 2021

Executive Committee (2020 - 2021) Jane Millman - Chair Oliver Brodlieb - Vice Chair Melanie Spare-Oswalt - Vice Chair JackWeidinger - Vice Chair Jordan Daiagi Harary - Treasurer John Billard - Secretary Lee Certilman - Immediate Past Chair

Education Committee Continued Eleanor Gulla David Karp

Robert Knapp John LaSorsa Gary Schimmerling Randi Siegel Employee Relations Plan Committee Aaron Berg Eleanor Gulla

ABOUT GNYADA

Activities Committee Eleanor Gulla - Co-Chair AndrewWeinstock - Co-Chair Louis G. Giordano Brian Miller Christopher Penn Harold Reese Brett Saslow Gary Schimmerling Randi Seigel Auto Show Committee John LaSorsa - Chair Brian Miller - Vice Chair Oliver Brodlieb Louis G. Giordano Miles Miller Robert Penn Randi Siegel JackWeidinger AndrewWeinstock Education Committee Oliver Brodlieb - Chair John Donaldson

Miles Miller Brett Saslow Finance Committee Robert Vail - Chair Oliver Brodlieb

David Karp Brian Miller Melanie Spare-Oswalt JackWeidinger Government Relations Committee Lee Certilman - Chair Josh Aaronson John Billard Sean Coughlin Louis G. Giordano Jordan Daiagi Harary

Mark Lacher Brian Miller Miles Miller Greg Vail Robert Vail

3 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE ABOUT GNYADA

Membership Committee Gary Brown - Chair

NextGen Ad-HOC Committee Jordan Daiagi Harary - Co-Chair Randi Siegel - Co-Chair

Steve Cannata Robert Knapp Jane Millman

Aaron Berg Daniel Karp Miles Miller Christopher Penn Gregory Vail JulianWindfield Greater New York Automobile Dealer Services Corporation Officers: Jane Millman - Chair Mark Schienberg - President Directors: Aaron Berg Robert DeGregoris John LaSorsa Christopher Penn Brett Saslow Melanie Spare-Oswalt Center for Automotive Education & Training Officers: Oliver Brodlieb - Chair Mark Schienberg - President/CEO

Robert Penn Brett Saslow Nominating Committee Lee Certilman - Chair (Immediate Past Chair) Robert Vail – Chair (15/16) (Chair) Louis G. Giordano – Chair (13/14) Mark Lacher Brian Miller (09/10) Gary Schimmerling (97/98) Political Action Committee (PAC)

John Billard - Chair Jordan Daiagi Harary

Mark Lacher Brian Miller Public Relations Committee JackWeidinger - Chair Steve Cannata Daniel Karp Jonathan Pearlmutter

Louis G. Giordano - Vice Chair Gary Schimmerling - Secretary John LaSorsa - Treasurer

John LaSorsa Randi Siegel Melanie Spare-Oswalt AndrewWeinstock

Director: Mark Lacher

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2019-20 H I G H L I G H T S

GNYADA dealers have collected over 60,000 Coats for New York Cares Coat Drive.

GNYADA dealers have donated 25 life saving CPR Training manikins to local firehouses and ambulance corps.

GNYADA members support and donate to worthy causes all year long.

GNYADA provides dealership employees with essential information needed to run their businesses.

GNYADA delivered 500,000 face masks throughout the 12 counties it serves on behalf of our dealer members to people in need.

GNYADA donated 150,000 face masks and 25,000 face shields to the American Red Cross Greater New York Region.

GNYADA AT YOUR SERVICE

2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE ABOUT GNYADA

Greater New York Automobile Dealers Association 18-10Whitestone Expressway, Whitestone, NY 11357 T: 718.746.5900 | T: 800.245.4640 | F: 718.746.5557 | www.gnyada.com Websites Greater New York Automobile Dealers Association

www.gnyada.com

Center for Automotive Education & Training

www.autoedcenter.com www.autoshowny.com www.nationalautotech.com www.gnyada-covid19.com

New York International Auto Show

National Automotive Technology Competition

Coronavirus Resources for Dealers

Executive Office

ext.

email address

Mark Schienberg, President Ed Gazzillo, Executive Vice President

275 264 229 200

ed@gnyada.com

Isabel Goldberg, Executive Assistant to President Frida Machado-LaRose, Office Administrator

isabel@gnyada.com frida@gnyada.com saphia@gnyada.com

Saphia Virapen, Receptionist

Legal & Regulatory Affairs/Member Services/Dealer Services Susan Bieber, Vice President-Dealer Services 250

susan@gnyada.com jennifer@gnyada.com tom@gnyada.com ebony@gnyada.com kelsey@gnyada.com

Jennifer Berman, Director of Membership Services Thomas Higgins, Director - Dealer Compliance Ebony Tineo, Membership Administrative Assistant Kelsey Hering, Dealer Services Coordinator Aaron Brown, Field Service Representative

235 260 232 273

917-763-5318

aaronbrown@gnyada.com

Accounting Melissa Forbes, Accounting

231 243 259

melissa@gnyada.com carolg@gnyada.com james@gnyada.com

Carol Gill, Accounting

James Varghese, Accounting

Building Services Adriano Corona, Maintenance

maintenance@gnyada.com

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The site offers sections for dealers and consumers including exclusive features such as: Breaking industry news, Upcoming events, Search engine to help you find answers on Warranty Parts Reimbursement, OSHA Violations, Tax Issues, Waste Disposal, Compliance Requirements, etc., Archives of past Association Newsletter articles and Job Bank where you can post a job for open positions or search candidate profiles. check out the gnyadawebsite! WWW.GNYADA.COM

News

events

search engine

archive

job bank

Check it out at www.gnyada.com then call 718.746.5900 to get the registration code so you can access the dealer-exclusive content 24/7.

New York International Auto Show

718.746.5300

2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE ABOUT GNYADA

Alan Liebensohn,

257

alan@autoshowny.com

Vice President of Special Events/ Show Director Elba Rosales-Rice, Assistant to Show Director

256 251 240 272

elba@autoshowny.com diane@autoshowny.com danielle@autoshowny.com lexy@autoshowny.com

Diane Thompson, Operations Manager Danielle Ludwig, Marketing Manager

Lexy Tsimis, Exhibit Coordinator

GNYADA Insurance Brokerage

718.746.8100

Michael Conway, Executive Director Nonie Rallis, Administrative Assistant

405 401

mconway@gnyada.com nonie@gnyada.com

Center for Automotive Education & Training 15-30 Petracca Place Whitestone, NY 11357 Mark Schienberg, President

718.640.2000

2010 2017 2015 2012 2007 2014 2000 2024 2000 2000 2000

Ed Gazzillo, Executive Vice President Kristine Liggio, Executive Director Carole Rogner, Job Bank/Seminars Jayne Ruconich, Sales & Event Manager Sandra Peralta, Administrative Assistant

ed@gnyada.com

kristine@autoedcenter.com

carole@gnyada.com

jayne@autoedcenter.com sandra@autoedcenter.com linda@autoedcenter.com robert@autoedcenter.com

Linda Dagustino, Receptionist Robert Farrell, Facilities Manager Peter Crobak, Maintenance Dwayne Smith, Maintenance Eddie Sukhu, Maintenance

– Registration & Title Services 718.747.0400

Jean Marie Rugg, General Manager

244 245 307 253

jeanmarie@gnyada.com

Raj Budhu, Manager

raj@gnyada.com

Marco Morales, Out-of-State Registrations

marco@gnyada.com jessie@gnyada.com

Jessie Lam, Bookkeeping

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AUTO DEALERS: SERVING CONSUMERS, GROWING LOCAL ECONOMIES

Automobile dealerships are the economic engines of the local communities in which they reside. The entrepreneurs who run them are job creators, community investors, and charitable contributors to local hospitals, fire departments, little leagues, and more. For more than 110 years, the Greater New York Automobile Dealers Association has dedicated itself to supporting this vital group of community invested businesses. GNYADA’s mission is to promote excellence in business practices, ethics, standards and service among franchised new car dealers for the benefit of both the industry and customers. The Association encourages the passage of positive legislation and the creation of a cooperative regulatory atmosphere at all levels of government. Another key commitment is providing education and training to greater New York’s retail automotive industry workforce.

ABOUT GNYADA

Information is Key GNYADA works to keep its dealer members informed about important issues, trends, and regulations within the franchised new car marketplace. In addition to encouraging helpful legislation, the Association continually provides dealers with compliance solutions, newsletters, seminars, invitations to Association events, and many other benefits that support the needs of members and the communities they serve. One-Stop-Shop Assistance GNYADA’s Dealer Hotline provides dealers with fast answers to tax inquiries, employment issues, and other dealer matters. GNYADA’s Field Service Representatives continually provide members with compliance signs and posters, DMV forms, and useful tools and information that ensure their businesses run smoothly. The field team also performs complete facility walk-throughs informing dealers of potential EPA, OSHA, and Privacy Act violations.

9 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE ABOUT GNYADA

Advocating For Dealers An important function of the Association is promoting the interests of franchised new car dealers across all levels of government. The Associationmonitors hundreds of bills each year, holds dozens of meetings with federal, state, and local legislators, and spreads awareness about issues affecting automotive retail such as tax, recalls, advertising regulations, and brokers and leasing companies.

Keeping Dealers In Compliance New car dealers are required to comply with numerous regulations on a daily basis. To help with this ongoing challenge, GNYADA provides members with comprehensive educational programs and practical reference guides covering state, local, and federal regulatory issues.

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KEY EVENTS AND ACTIVITIES

Promoting New Cars To New Yorkers For 120 Years Engaging Consumers Virtually 24/7

The New York International Automobile Show is one of the world’s great automotive events. Every year GNYADA brings the very latest and best new cars and trucks to the heart of our area to excite consumers and encourage them into their next new car. We know the Show moves metal. For decades we have researched our attendees buying habits and they prove that annually almost three quarters of attendees visit in order to research their next new car.

ABOUT GNYADA

Media interest in the NewYork Auto Show as a result of the world and North American debuts that we attract is second to none and while of global importance, it is in greater New York where the effect is felt most obviously in your showrooms. The unprecedented television, radio, print and digital coverage during the Show drives interest and spurs purchases.

Because of this unrivaled marketing push for dealers, the cancellation of the 2020 Show was especially difficult for everyone involved. In fact, it is only the second time in the Show’s 120-year history that this momentous decision has been made. The first time was World War II. To fill the void temporarily, the Auto Show team has stepped up its social media outreach to engage and entertain our attendees — your customers — with innovative content to ensure that they return to the Show in 2021 ready to buy. And, as part of this new initiative, we have opened up our vault to pay tribute to the 120-year history of the Show in a fun and informative series called Steering History: Iconic Moments of NYIAS. In 2021, we know that pent-up demand for new cars and trucks will be high and we are working hard to make sure that you, the franchised new car dealers of greater NewYork, will benefit from it as you always have.

11 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

The Power of Auto Shows:

2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE ABOUT GNYADA

72% of attendees intend to purchase or lease a vehicle after visiting the Show

57% of attendees will visit a Dealer or OEM website after visiting the Show

46% of attendees will go to a

Dealership after visiting the Show

1 million attendees visit the show each year.

The Camp Jeep Ride-and-Drive receives over 28,000 riders at the Show.

Dominick Totino and Jeff Orlando

OEM Product Specialists

74% of attendees looked at electric vehicles.

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GNYADA’s Annual Charity Golf Outing

An Event to Benefit Individuals Pursuing AUTOMOTIVE EDUCATION

ABOUT GNYADA

With eight consecutive sellouts & continued overwhelming demand, in 2019 GNYADA welcomed our guests at 2 new courses. Held at Fresh Meadow Country Club (host club) named a Platinum Club of America from 2016-2018 & the recipient of the Metropolitan Golf Writers Association 2018 Club of the Year Award, along with North Hills Country Club established in 1927 with a recent (2016) freshening. North Hills is viewed as one of the top private courses on Long Island. Guests enjoyed a great day of Golf, a lavish dinner and our Dessert and Awards reception; all while raising scholarship money for promising individuals who are pursuing automotive training at GNYADA’s Center for Automotive Education & Training. One of GNYADA’s primary education goals is training next generation technicians to meet dealership demands. Funds raised at this event are used to award scholarships to promising automotive technician students pursuing their education in automotive technology. Over the past 14 years, the GNYADA Charity Golf Outing has raised nearly $1 million dollars in support of this cause thanks to your continued support.

13 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

Photos: Dominick Totino

SERVICES FOR

DEALERS

SERVICES FOR DEALERS

DEALER SERVICES

SERVICES FOR DEALERS 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

GNYADA’s Dealer Hotline handles inquiries that cover a wide variety of topics. Questions range from ”Is my dealership required to disclose the prior use of a vehicle?” to “Can my customer export this car to a foreign country?”to “Is the Doc Fee taxable?” The Association offers compliance help with OSHA regulations, DMV requirements, Red Flags Rule policies, as well as hundreds of other topics. Most often, members’ issues are resolved immediately. However, if the problem is more complex, Association staff conducts research in-house or reaches out to experts or the appropriate agencies.

Education and Training Programs

The Association has been offering cost effective quality training programs to members for more than 30 years. GNYADA’s education programs cover every aspect of dealership operations. The Association continually adds new seminars and webinars. Existing programs are continuously evaluated and updated to reflect the changes taking place in our industry. Instructors have industry specific knowledge and dealership experience. Their teaching methods include extensive role-playing, sharing current trends, and providing attendees with action plans to take back to their dealerships to help them succeed in their roles.

Field Services GNYADA’s Field Services team keeps dealers aware of current and pending issues. Our Field Reps cover the full breadth of our territories, from out in Eastern Long Island, all the way up to Dutchess, Orange, and Putnam counties. They assist local dealers daily, keeping them updated with the information they need to run their businesses. This personal contact helps ensure our programs are relevant to dealers and their employees.

During visits, members stock up on labor, service and shop posters, DMV forms, seminar registration materials, and other useful items. Representatives may also complete a walk-through of the dealership, inspecting each area for potential EPA, OSHA, and Privacy Act violations as well as proper signage.

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GNYADA’S SURETY BOND PROGRAM

S av e mo n e y, b e i n c omp l i a n c e

New York’s Department of Motor Vehicles requires all auto dealers to have Surety Bonds.

Need a Surety Bond? Not sure if your Surety Bond is current? GNYADA’s Surety Bond Program is a fast, easy, and economical way to keep on top of this important requirement. Without a bond in place your dealership • Riders offered at no additional cost • Used Car Bonds Available

• Automatic renewals • Bond valid for 2 years

will not be permitted to sell/ deliver cars. • Low Rates - $300 for new car bonds • Simple Application • Fast Turnaround - 24 to 48 hours • No Financial Statements needed

GNYADA can assist you with all your bond needs - ERISA 401K Bonds, Utility Bonds, NYC/NYS DOT Bonds, Games of Chance Bonds, Out of State Bonds.

For more information or to purchase a Surety Bond, contact Jennifer Berman at the Association at 718-746-5900 ext 235 or Jennifer@gnyada.com.

Dealership Compliance Dealers face multiple state, local and federal laws regulating their dealerships. Even keeping proper records can be a challenge. GNYADA offers dealers compliance solutions through seminars, webinars and workshops in addition to providing other hands-on reference compliance materials. Throughout the year, GNYADA gathers industry specialists to hold educational seminars that helpmembers comply with often complicated regulations affecting every aspect of dealership operations. Covered topics include sales tax rules, DMV Regulations, privacy, identity theft, OSHA’s Hazard Communication, franchise law, and employment law. GNYADA also hosts special programs for dealers in their region. Dealer Facility Licensing GNYADA assists dealers through the arduous licensing/amendment process. Operating franchised dealerships in New York requires dealers to follow numerous DMV rules and requirements along with complex tax issues. Plus, additional paperwork is needed when operating within New York City limits. Completing and submitting the application correctly and attaching the proper documentation and fees is mandatory. GNYADA’s experience and contacts help guide both first-time New York dealers as well as established dealers through the system. Surety Bonds New York State Department of Motor Vehicles Law Section 415 requires new car dealers to have a $50,000 surety bond to secure or maintain their facility licenses. The Association assists dealers with surety bonds, out-of-state bonds, DCA bonds, Utility bonds, Games of Chance Bonds, ERISA bonds and others. Since the program began, over 1,000 bonds have been secured for dealerships. GNYADA secures bonds through the “A” rated Selective Insurance at very reasonable rates. New car dealer bonds cost $300 and are valid for two years. GNYADAmembers can also purchase $20,000 or $100,000 Used Car Bonds for their separate Used Car facilities at a discount. These are also valid for two years. The Association’s bonds feature: • Simple application

SERVICES FOR DEALERS 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

• No required financial statements • 24-hour turnaround, when needed • Amendments to name and address at no additional charge • No credit checks for you OR your spouse on new car bonds • Flat rate pricing • Automatic renewal

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The GNYADA Insurance Brokerage can provide your dealership with customized employee benefits packages by offering you a complete line of the following programs: A single source solution for all your employee benefit needs

Insurance Services Health Insurance: • Medical / Dental / Vision Group & Individual: • Life Insurance • Disability Insurance • Voluntary Benefits • COBRA • Pet Insurance • Long Term Care • Senior Services - Medicare

Workers’ Compensation

Flexible Spending Account Services • Flexible Spending Accounts (FSA): Health / Dependent Care / Transit/Parking • Cafeteria 125 • Health Savings Account (HSA) • Health Reimbursement Accounts (HRA)

• Outstanding Claim Service • Flexible Payment Options • Competitive Rates • Loss Prevention Services • A Rated Company

Whether you want to insure two employees or your entire dealership, we can provide a specialized employee benefit package for you. Finding the right plan — at the right price, can be a challenge. You can count on our team of experts to do that for you. Call Today! 718.746.8100

SERVICES FOR DEALERS 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

Warranty Parts Reimbursement Program GNYADA has teamed up with industry expert Richard Sox, of Bass Sox Mercer to offer dealers expedited service of warranty reimbursement submissions. Our experienced team will: • Provide experts knowledgeable about specific New York requirements to obtain reimbursement. • Offer a secure process to obtain required repair orders for processing request. • Complete submission in 30 days or less. • Prepare letter to your manufacturer asking for retail rate. • Offer discount for parts and labor submission performed concurrently.

Ready to begin improving your bottom line? Contact Kelsey@gnyada.com or 718.746.5900 to get started today.

RATE $6,500* Parts or Labor Retail Rate Reimbursement Service

RATE $8,500* BOTH Parts & Labor Retail Rate Reimbursement Service

*No monthly retail rate reimbursement percentage from your dealership.

Government Relations - Advocacy for Franchised New Car Dealers

GNYADA understands that compliance with the laws and regulations for operating new car dealerships in the New York metropolitan area is challenging. The Association forges relationships with lawmakers and government agencies to help shape the marketplace for members. GNYADA’s Government Relations staff actively keeps tabs on what’s happening in the halls of government, supporting legislation that will help dealers and opposing any laws that would hinder or constrain dealership operations.

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Connecticut Plate Issuance Program GNYADA's DMV-DIRECT makes it quick and easy for new car dealers to provide their customers with Connecticut license plates. For more information on our Connecticut plate program contact DMV-DIRECT at 718.747.0400 .

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Plates Issued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 3 Days Rush Plates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAME DAY * Vin Verification . . . . . . . . . . . . . . . . . . . . . . . . . Completed by Dealership Personnel Proof of Lien . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Billing Clerk Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lease Buyouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Combination Plates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer Plates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Commercial Plates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Duplicate Registrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lien Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

* Provided all proper documentation is received, SAME DAY plates and/or registration available for an additional fee.

DMV-DIRECT 18-10Whitestone Expressway, Whitestone, NY 11357 718.747.0400 / www.gnyada.com

Government Relations continued...

SERVICES FOR DEALERS 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

In the past year alone, GNYADA has: • Aggressively advocated for increased regulation on brokers and leasing companies.

• Supported legislation to expand product list eligible for sale as service contracts to New York customers. • Continued to defend the Franchise System in the face of rampant gallery car sellers who circumvent the dealership model. In order to create more success stories like these, it’s crucial to support political candidates who understand the needs of businesses in New York State and who are willing to listen to dealers’ ideas and proposals. GNYADA has a strong presence in Albany. Staff works closely with franchise law consultants and an Albany lobbying firm to effectively advocate for dealer reforms and prevent harmful legislation from being enacted.

Registration and Title Services Since 1995, GNYADA’s DMV-DIRECT office has helped hundreds of Association members process titles and registrations with speed and efficiency. The office’s knowledgeable staff assists dealers with in-state and out-of-state transactions, trouble- shooting problems, and responding to any questions related

to DMV work, all at a minimal cost. DMV-DIRECT is the New York State DMV’s largest private sector partner, maintaining the lowest error rate in the state. DMV-DIRECT is also the only DMV partner outside of Connecticut that can issue Connecticut plates.

DMV-DIRECT Services for Dealers Lowest Rates in New York • Registrations – permanent documents issued • Duplicate titles – 3-5 days • Out-of-state registration & title processing – 42 States • Training workshops for dealership billers • Online, real-time transaction processing • Duplicate registrations • Registration renewals • Title-only transactions • Plate surrenders

• Connecticut transactions – Plates issued onsite • Phone/email customer support for all DMV questions • Dial-in inquiry for information verification • In-transit permits • In-transit processing

• Dealer plate renewals • Rental plate renewals • Processing of repossessed vehicles • MV-82 and transmittal forms supplied • Motorcycle and boat registrations

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GNYADA and DMV-DIRECT Offer “In-House” Reviews Would your police books, plate logs, and other paperwork stand up to a DMV audit?

DMV-DIRECT will conduct a review at your dealership to ensure your facility is compliant with DMV recordkeeping requirements. During this review, DMV-DIRECT will: • review all transmittals for a 12-month period. • review randomly selected transactions where a license plate was issued (plate log, transmittal, police book, deal jacket). • scrutinize security precautions and recommend improvements where necessary. • ensure that dealership police books comply with DMV rules. Upon completing the review, DMV-DIRECT will provide a report detailing the findings. The written report will also include recommendations and procedures for the dealership to implement to maintain compliance with DMV regulations. For more information, contact DMV-DIRECT at 718.747.0400.

21 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE SERVICES FOR DEALERS

Insurance Brokerage The GNYADA Insurance Brokerage ensures all members have the coverage that they and their employees require. In addition to providing specialized insurance products for specific business situations, the Brokerage recommends alternative programs that can save money and improve benefits. This helps dealers keep compliant with new requirements and IRS form filing. The experts at the Brokerage understand the insurance needs of both small and large businesses. Having deep relationships with some of the leading carriers in New York, the Brokerage works with individual dealers to find structures of coverage that meet their needs and goals. The insurance products offered through the Brokerage include:

Workers’ Compensation – By partnering with “A” rated insurance provider AmTrust and intermediary broker Arthur J. Gallagher, the Brokerage offers a robust and highly competitive Workers’ Comp Program. Through AmTrust, a dividend is also available; dividend payouts for GNYADA members in the AmTrust Safety Group could be as high as 40% (based on a group loss ratio of 15% or less). Our program is also Broker friendly. Medical Insurance –We will work with you to select the plan that best meets the needs of your employees and the goals of your company, whether it’s an HMO, EPO, PEO, POS, PPO, or HDHP or a combination of any of these. The goal is to allow you to make an informed decision based on the information presented.

Dental Insurance – Plans can offer coverage in-network only or can be combined to offer out-of-network coverage to accommodate your employees. Most dental plans and preventative procedures are covered at 100%. Vision Plans –This is a relatively inexpensive benefit but an important one. Many workplace errors aremade by employees who should be wearing glasses, but don’t since they are not covered by a vision plan. Life Insurance – Most group life insurance plans will offer a guaranteed issue amount, even if an employee has an existing medical condition. It is one of the best ways to obtain Life Insurance at a lower cost than an individual policy. Members can choose from Term, Universal, or Whole Life Products. DBL – The Brokerage offers an enhanced DBL program through ARCH Insurance. With this program, dealers can offer employees’ the benefit of either 50% of average weekly wages for 26 weeks or 60% for 52 weeks. Employees have a choice of maximum weekly benefits ranging from $170 to $850 per week. Voluntary Benefits – These plans are individual but are offered through a group plan. They are normally paid 100% by the employee. Most can be on a pretax basis. They are: • Specific Disease – This coverage— for cancer, for example—helps pay for both medical and non-medical expenses. • Short-Term Disability – Pays for expenses while the employee is unable to work. • Accident – Benefits depend on the type of accident. • Hospital Confinement – This protects against out of pocket expenses, such as, deductibles and copays, which are associated with a hospital stay. • Life Insurance (Term or Universal) – Term is the least expensive type of Life Insurance; Universal is more costly but builds up cash value. You decide which one meets your needs. Long-Term Care – Provides assistance when an individual can no longer perform the activities of daily living. Benefits can be received as an inpatient or at home. Property & Casualty Insurance –Working jointly with Arthur J Gallagher we offer individual and package reviews of all programs currently in place and will make recommendations for those programs that may be over or under insured. All programs are annually reviewed. Flexible Spending Accounts – Allows employees to set aside a percentage of their pay on a pretax basis for eligible medical expenses s/b (#2,750/yr.), parking ($270/mo.), and transit ($270/mo.). Senior Services –We can address the health insurance needs of your senior employees before and after they turn 65. There are benefits to both employees and employers.

SERVICES FOR DEALERS 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

Cobra –We administer this benefit for medical, dental, and vision plans.

GNYADA’s team of experts will walk you through the process to help you choose the plan that works best for your business situation. Contact Michael W. Conway, Executive Director of the Insurance Brokerage, at 718-746-8100 Ext. 405 or mconway@gnyada.com.

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Pre-screening

services available!

JOB BANK Tell us what you’re looking for, and we’ll help—whether you need entry-level workers or seasoned professionals. You’ll receive info on all the qualified candidates, and you choose who to interview and hire. GNYADA’s Job Bank has assisted members that need talented employees for more than 40 years.

Dealers can list positions in the following categories: Sales / Service / Parts / Office & Admin / Billing / F&I Managment / Web & Internet / Other

Got a position to fill? List it for free on GNYADA’s Job Bank. Call 718.640.2012

PREFERRED

VENDORS

PREFERRED VENDORS

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dealers club discount

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B N Want to reduce overhead, save time, and identify vendors who offer products and services geared toward today’s dealerships? GNYADA’s Dealers Discount Club is the answer! Through this exclusive cooperative buying service for GNYADA Members, we’ve used the collective buying power of the membership to negotiate outstanding discounts on the services dealers need most. Our Dealers Discount Club vendors offer a range of products and services, and are committed to providing dealers with excellent products and service. I L E D E A L E R S A S S O C I A T I O

CHECK GUARANTEE Certegy - www.certegy.com

Check processing, authorization and risk management, electronic check conversion, check collections and check cashing services. Contact: Deb Besch Email: deb.besch@fisglobal.com Phone: 402-517-2349

COFFEE SERVICE, WATER COOLERS, PPE PRODUCTS

2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

U.S. Coffee - www.uscoffee.com Gourmet Coffee andWater Service. Contact: Doug Shinder Email: Doug@uscoffee.com Phone: 800-776-2866

COMPLIANCE & INVENTORY SOLUTIONS Dealertrack Technologies - www.dealertrack.com Compliance, Inventory Solutions, Digital Marketing. Contact: Ernest Lattimer Email: ernest.lattimer@coxautoinc.com Phone: 516-547-2242

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EDUCATION &

TRAINING

EDUCATION & TRAINING

2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE EDUCATION & TRAINING

COMMITMENT TO EDUCATION

Education & Training The Greater New York Automobile Dealers Association is dedicated to educating, supporting, and inspiring people to pursue the mosaic of employment opportunities and high earnings potential offered at franchised new car dealerships. Our Programs play a critical role in preparing dealership professionals for the competitive challenges of today’s automotive retail industry. GNYADA’s programs enable employees across all departments to make vital contributions to the success of their dealership.

All seminars are taught by industry leaders who combine their dealership experience with the latest techniques in their field. Classroom instruction combines lectures and demonstrations with comprehensive hands-on exercises. Our team of instructors trains automotive professionals to improve operations, become more profitable, and help realize job potential by providing training in areas such as: • Sales • Service

• F&I • BDC • Office Administration • Digital Retailing • Management • Compliance

In order to accommodate the schedules of dealership employees and maximize classroom utilization, we

typically offer courses mid-week; Tuesday-Thursday in the middle weeks of the month. Programs typically take between 3 - 6 hours to complete, with member discounted registration fees ranging from $85.00 to $149.00. To view a complete line of offerings visit www.gnyada.com/education .

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Center for Automotive Education & Training

MODERN DYNAMIC PROFESSIONAL

The Center for Automotive Education & Training is a premier conference space for all your corporate affairs. From seminars to board meetings to product launches, we specialize in the finest professional events. Our impressive meeting space includes a gorgeous 5,000 sq. ft. atrium, which boasts a soaring 42 ft. high ceiling, amazing natural light, and sleek-modern finishes; a 40 seat, fully equipped, boardroom; various sized, flexible classrooms; breakout rooms; and fully equipped automotive service training bays. With competitive rental rates, full service catering, and complimentary parking, The Center is the perfect place to hold your next corporate event. FOR MORE INFORMATION AND TO SCHEDULE A TOUR CALL 718.640.2007 15-30 Petracca Place, Whitestone, NY 11357 / www.autoedcenter.com

The Center for Automotive Education & Training is owned and operated by the Greater New York Automobile Dealers Association

Scholarships The Greater New York Automobile Dealers Association’s Scholarships are dedicated to fostering the next generation of automotive industry leaders. Our vision is to ensure that the retail auto industry in greater New York remains strong, focused, and innovative for future generations. Every year, GNYADAawards thousands of dollars in scholarships to qualified students pursuing careers in the retail automotive industry. The Association offers scholarships in a multitude of categories including those pursuing education in Automotive Retail Management and as Automotive Service Technicians. Scholarship applications can be downloaded at www. gnyada.com/education/scholarships .

2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE EDUCATION & TRAINING

Job Bank Service GNYADA offers a Job Bank Employment Service to all Association members. The Job Bank is a recruitment and placement service that houses resumes of potential employees looking to pursue a career in the industry. GNYADA distributes approximately 1,000 resumes per month to inquiring dealerships. Employers can easily call our staffor browse the Association’swebsite to view viable candidates online. To view the Job Bank online visit www.gnyada.com/careers/job .

Automotive Technology Competitions One of the most pressing needs in the automotive industry is attracting quality young individuals to seek automotive careers. The Automotive Technology Competitions sponsored by GNYADA have proven excellent opportunities for just that. For 30 years, GNYADA has sponsored these hands- on technical competitions in order to educate the next generation of automotive technicians and accelerate the development and demonstration of technologies of interest to franchised new car dealers and the automotive industry.

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GNYADA uses the competition as a means to challenge schools across the nation to hold the curriculum of automotive education tomore rigorous standards, ensuring that students master the skills they need to succeed as lifelong learners, workers, and citizens. These competitions represent a unique coalition of franchised new car dealers, auto manufacturers, government, and academic partners who work together to ensure students will be ready for the demands of working in dealership service centers. The competitions are designed to be robust and relevant to the real world, reflecting the knowledge and skills that our young people need for success in today’s technologically advanced automotive industry. To learnmore about the GNYADA sponsored AutomotiveTechnology Competitions visit www.nationalautotech.com .

31 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE EDUCATION & TRAINING

GNYADA Dealer Webinars Once COVID-19 hit, GNYADA started holdingweeklywebinars with some of the Associations most well recognized and respected partners to help dealers through the myriad of issues arising from the pandemic. As the issues COVID-19 brought subsided, webinar topics expanded, to include other issues important to dealers. These webinars have become affectionately known as “Bagels with Bieber”.

GNYADA’s “Bagels with Bieber”, brings Vice President of Dealer Services, Susan Bieber, together with industry experts to address some of our dealers most pressing issues, including franchise law concerns, economic relief, labor law matters, OSHA compliance, and more. Some past presenters include: • Richard Sox, Esq., Bass Sox Mercer • Russell P. McRory and his team at Arent Fox • Ed McWilliams, Cerini & Associates • Brian Gershengorn, Esq., Fisher & Phillips • Douglas Clark, Esq., Shenker Russo & Clark LLP • James E. McGrath, III, Esq. Putney, Twombly, Hall & Hirson LLP So, set your calendar reminder for every Thursday at 11:00 am to join Sue for these important webinars. BTW: Bagels are not included. Check gnyada.com for a list of upcoming webinars. Recordings of all GNYADA webinars are available on GNYADA’s Website and on www.gnyada-covid19.com.